HOUSE CLEANING SERVICES · MEMPHIS, TN
MOLLY MAID of East Memphis logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%45+9Value 10%7+0.7Momentum 8%3+0.2Track record 7%93+6.5Accountability 5%81+4.1Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.21SCORE

MOLLY MAID of East Memphis

Better than 2% of house cleaning services · #49 of 50

4.7★600 Google reviewsGoogle star rating as shown on Google Maps.
4.42★last 12 monthsAverage stars on reviews from the last 12 months only.
11.6%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
81%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

MOLLY MAID of East Memphis for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$435
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 11 Google reviews tagged “Interior & exterior window cleaning”

Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Team #2 did a great job today. Really appreciate the quality.

Paid $150–200Reasonable priceInterior & exterior window cleaning
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I want to thank Brandie and Kalesha for their hard work and professionalism. They did a great job with the move out services for my house. I will definitely utilize their services again!

Paid $500+OverpricedInterior & exterior window cleaning
PatLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Leanne, Breanna and Rebecca were great. They did an amazing job. I would love to use them again, if needed.

Paid $200–250Reasonable priceInterior & exterior window cleaning
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Team that came did a wonderful job. Molly Maids have always done really well.

Great priceInterior & exterior window cleaning
Gail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The cleaners did a great job on cleaning my house, the house smelled nice and clean and sparkly when I got home

Reasonable priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Pam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They sent three young ladies to clean my two bedroom apartment for a move out. They were on time, very professional and did an EXCELLENT job. I highly recommend them for your next cleaning job. I will be using them in the future. Thanks Molly Maid of Memphis!

Moving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Andrea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

08/03/23 Molly Maid has done it again!!!!!! Thank you Ashley and Jen!!! My family and I look forward to seeing you ladies every time you come to our home. You ladies grace us with your wonderful presence, skills, and professionalism! Thank you ladies for continuing your hard work and dedication to our home. The Andinos

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Fadi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I paid for an hour but Carmen and Edith were here for longer. They were kind, did an amazing job, and clearly prioritized getting the job done instead of just leaving after the designated hour. Candace was super helpful in getting everything setup with my busy schedule. Well worth it!

General housekeepingStandard cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team 5 at Molly Maid is absolutely amazing! The girls were super professional and did a fabulous job helping me get my home deep cleaned!! Will definitely be requesting them in the future!! Paige was also wonderful when she came to my home to give an estimate! She was very professional and super sweet! Thanks Paige and Team 5!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Lester4 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Dante1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeepingInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality

vs category

Blue = MOLLY, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.00★ (8 reviews)2024-Q2: 4.79★ (39 reviews)2024-Q3: 4.92★ (49 reviews)2024-Q4: 4.54★ (26 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.77★ (44 reviews)2025-Q3: 4.34★ (29 reviews)2025-Q4: 4.33★ (30 reviews)2026-Q1: 4.45★ (29 reviews)2026-Q2: 4.59★ (29 reviews)2026-Q3: 4.12★ (34 reviews)2026-Q4: 4.64★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$321+16% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 71%Overpriced 12%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%45+9Value 10%7+0.7Momentum 8%3+0.2Track record 7%93+6.5Accountability 5%81+4.1Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
7
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
3
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+117 / −1
Professionalism
+123 / −1
Responsiveness
+76 / −0
Punctuality
+93 / −0
Value
+71 / −1

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