HOUSE CLEANING SERVICES · MEMPHIS, TN
MOLLY MAID of East Memphis logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%45+9Value 10%7+0.7Momentum 8%3+0.2Track record 7%93+6.5Accountability 5%81+4.1Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.21SCORE

MOLLY MAID of East Memphis

Better than 2% of house cleaning services · #49 of 50

4.7★600 Google reviewsGoogle star rating as shown on Google Maps.
4.42★last 12 monthsAverage stars on reviews from the last 12 months only.
11.6%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
81%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

MOLLY MAID of East Memphis for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.52
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$347–$614
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 45/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.60%

All 31 Google reviews tagged “Moving-related cleaning” · showing 20

Paul11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jessica and Megan did an amazing job on my move-in cleaning. They were thorough, fast, efficient and pleasant. I highly recommend them.

Paid $500+Moving-related cleaningDeep clean
Kristy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Breanna D and Sherri P were amazing. Showed up early and went above and beyond what was asked of them! Highly recommend!!!

Paid $100–150Great priceMoving-related cleaning
C1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Molly maid quoted $150/hour rate and I booked 3 hour service on Aug 5th. It turned out to be that we overestimated the job and cleaning ladies left within 2 hours. When I found that I was charged over $450 on my credit card, i called customer service and promised for the refund on overcharge which never came. I…

Paid $450–500OverpricedMoving-related cleaning
Macon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

First, the communication was terrible from start to finish. I was told I would receive a text when the cleaning team was on the way. My arrival window was 11:30 AM to 1:00 PM, but when I had not heard anything by around 2:00 PM, I texted to follow up. No response. I called around 3:00 PM and was forwarded to a…

OverpricedMoving-related cleaning
Holly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Molly Maids did a fantastic job for us. Brenna, Bridgette, Haley, and Leanne worked really hard on cleaning our home. I highly recommend Molly Maid and their team.

Reasonable priceMoving-related cleaning
Becca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Breanna D, Bridgette H, and Haley R - fantastic communication and service. They went above and beyond to get us move-in ready!

Moving-related cleaning
LizLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jane, Edith and Lashelle did an incredible job cleaning my house! It was spotless when the finished. I also brought a concern to Molly Maid and they corrected it immediately. I would definitely use them again and recommend them to a friend.

Moving-related cleaningDeep clean
Kelli5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had the pleasure of having Team 1 which included Jane, Edith and Makenzie for my move out cleaning. You can tell they all work well together and take pride in their work. My home looked ready to sell after their service and I was very pleased to see the condition of items around the home!

Reasonable priceMoving-related cleaning
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Breanna D and Abby G of Molly Maid of Tipton did an amazing job cleaning our house. Everything looked great when they were done, and they were so professional but kind!

Reasonable priceMoving-related cleaning
Sabreena7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

DO NOT USE THIS SERVICE!!! I scheduled a move in clean at my new place and have never been so dissatisfied with a service in my entire life. First things first, they gave me an estimated arrival time between 9:30 and 11:30 am. They also told me I would get a notification when the cleaners were on their way, which…

OverpricedMoving-related cleaning
Simone10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Initial cleaning was of the entire house. 4 1/2 bath, 6 bedroom. Tile lower level, carpet and tile upstairs.

Paid $450–500Reasonable priceOffice & workplace cleaningStandard cleaningMoving-related cleaning
CiscoLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This crew arrived promptly, worked efficiently and quickly and did a great job. Would use their services again.

Paid $500+Reasonable priceMoving-related cleaning
Pam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They sent three young ladies to clean my two bedroom apartment for a move out. They were on time, very professional and did an EXCELLENT job. I highly recommend them for your next cleaning job. I will be using them in the future. Thanks Molly Maid of Memphis!

Moving-related cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Arrive on time, followed instructions, very happy with the work an they nice people. My cost for three hard working staff was reasonable.

Moving-related cleaning+ Punctuality+ Quality+ Professionalism
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alicia and Kana from Molly Maid of Memphis did a great job with our pre-move in cleaning. Professional, efficient, friendly, and things look great! We will definitely use Molly Maid of Memphis again in the future.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Renee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Molly Maids cleaners are professional, on time, and thorough. They are very friendly and responsive to specific requests. I've been a customer of Team #2 for a year and highly recommend them.

Moving-related cleaningStandard cleaning+ Responsiveness+ Quality+ Professionalism
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can highly recommend based on my experience so far. Right from my initial inquiry through to the estimate appointment and deep clean of my apartment, I have had fantastic service from Paige and the ladies at Team 12. They not only did a great job of the cleaning and took great care in their work, but they really…

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Sally4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Team 2 did a great job on my move out clean. Paige made it a breeze to book the session and to follow-up with me.

Deep cleanMoving-related cleaning+ Punctuality+ Quality+ Professionalism
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called Molly Maid for my move out cleaning. Page set me up with the date I needed. She was very professional and explained everything I needed to know about their services. The crew came on time. I was very pleased with the cleaning they had done on the house. They did an excellent job. I will use their services again. Thanks!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Kristy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very nice and professional. Do a great job!

General housekeepingMoving-related cleaningStandard cleaning+ Punctuality+ Quality+ Professionalism

Show more moving-related cleaning reviews (11 more) →

vs category

Blue = MOLLY, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.00★ (8 reviews)2024-Q2: 4.79★ (39 reviews)2024-Q3: 4.92★ (49 reviews)2024-Q4: 4.54★ (26 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.77★ (44 reviews)2025-Q3: 4.34★ (29 reviews)2025-Q4: 4.33★ (30 reviews)2026-Q1: 4.45★ (29 reviews)2026-Q2: 4.59★ (29 reviews)2026-Q3: 4.12★ (34 reviews)2026-Q4: 4.64★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$321+16% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 71%Overpriced 12%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%45+9Value 10%7+0.7Momentum 8%3+0.2Track record 7%93+6.5Accountability 5%81+4.1Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
7
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
3
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+117 / −1
Professionalism
+123 / −1
Responsiveness
+76 / −0
Punctuality
+93 / −0
Value
+71 / −1

Compare with