HOUSE CLEANING SERVICES · MEMPHIS, TN
MOLLY MAID of East Memphis logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%45+9Value 10%7+0.7Momentum 8%3+0.2Track record 7%93+6.5Accountability 5%81+4.1Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.21SCORE

MOLLY MAID of East Memphis

Better than 2% of house cleaning services · #49 of 50

4.7★600 Google reviewsGoogle star rating as shown on Google Maps.
4.42★last 12 monthsAverage stars on reviews from the last 12 months only.
11.6%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
81%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

MOLLY MAID of East Memphis for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$450–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$183–$336
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Office & workplace cleaning”

★★★★★ Dana · a month ago

Team 5 of Memphis came out to clean my home and it looks beautiful. They were very detailed and so courteous. I can’t wait for them to come back and clean my upstairs.

Paid $450–500Office & workplace cleaningDeep clean
★★★★★ Simone · 8 months ago

Initial cleaning was of the entire house.<br>4 1/2 bath, 6 bedroom. Tile lower level, carpet and tile upstairs.

Paid $450–500Reasonable priceOffice & workplace cleaningStandard cleaningMoving-related cleaning
★★★★★ Blake · 11 months ago

From :Laura L. Sanford Law Office<br>Breanna D. and Bridgette H. did a wonderful job today! I highly recommend this company as well as these two ladies!!

Great priceOffice & workplace cleaningStandard cleaning
★★★★★ Gail · a year ago

The cleaners did a great job on cleaning my house, the house smelled nice and clean and sparkly when I got home

Reasonable priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
★★★★★ David · 3 years ago

Lilly is the best !

Office & workplace cleaning+ Quality
★★★★★ Andrea · Edited 3 years ago

08/03/23 Molly Maid has done it again!!!!!! Thank you Ashley and Jen!!! My family and I look forward to seeing you ladies every time you come to our home. You ladies grace us with your wonderful presence, skills, and professionalism! Thank you ladies for continuing your hard work and dedication to our…

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Angela · 3 years ago

Team 2 Lillie and Ashley were very good when they came and did our office cleaning. They took their time and was very polite.

Office & workplace cleaningStandard cleaning+ Quality+ Professionalism
★★★★★ Dana · 3 years ago

Dayla and Jennifer are awesome!!! They do such a great, thorough job and were Very personable!

General housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Grace · 4 years ago

amazing! Paige helped me out she is so sweet. her and Team 1 did amazing with helping me get my appt and cleaning. highly recommend! the place looked spotless and has never been so clean

Office & workplace cleaning
★★★★★ American · 3 years ago

Rating only, no written review.

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality

vs category

Blue = MOLLY, grey = house cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.00★ (8 reviews)2024-Q2: 4.79★ (39 reviews)2024-Q3: 4.92★ (49 reviews)2024-Q4: 4.54★ (26 reviews)2025-Q1: 5.00★ (23 reviews)2025-Q2: 4.77★ (44 reviews)2025-Q3: 4.34★ (29 reviews)2025-Q4: 4.33★ (30 reviews)2026-Q1: 4.45★ (29 reviews)2026-Q2: 4.59★ (29 reviews)2026-Q3: 4.12★ (34 reviews)2026-Q4: 4.64★ (11 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$321+16% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 71%Overpriced 12%Not sure 4%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%1+0.4Reliability 15%3+0.5Craft & service 20%45+9Value 10%7+0.7Momentum 8%3+0.2Track record 7%93+6.5Accountability 5%81+4.1Experts Score= 21Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
1
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
3
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
7
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
3
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
81

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+117 / −1
Professionalism
+123 / −1
Responsiveness
+76 / −0
Punctuality
+93 / −0
Value
+71 / −1

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