Is MOLLY MAID of East Memphis any good?
Our verdict: mixed — #49 of 50 house cleaning services, better than 2%. Customers single out its track record and accountability; satisfaction is where it trails.
Track record — better than 93% of peers
Accountability — better than 81% of peers
Reliability — 3th percentile
Momentum — 3th percentile
Satisfaction — 1th percentile
Price $$$: 16% above typical
MOLLY MAID of East Memphis for deep clean
Clear ✕111 customers reviewed a deep clean job here and rated it 4.78★. Most paid $500+ (category typical: $283–$453). For this job it ranks #29 of 33 house cleaning services we track.
All 111 Google reviews tagged “Deep clean” · showing 60
Wonderful experience! Love the girls who helped us with cleaning our house!
I've had back surgery and unable to do so many things til I heal, I am very happy to have my home clean so I can sit back and enjoy everything. Thank you for making my home fresh
Team 12 Deborah and Maciela, came to my home for a deep clean and it job they did was amazing! I am 7 months pregnant with a 9 year old and 2 year old so keeping my home clean has become a hassle. They worked so hard and so quickly! I really appreciate everything they did! Can’t wait to see them again!
The ladies came in and got straight to it! I am 7 months pregnant with 2 older children and deep cleaning has not been a priority for me. I’m so grateful for their professionalism and care! They did an awesome job!
Team 5 of Memphis came out to clean my home and it looks beautiful. They were very detailed and so courteous. I can’t wait for them to come back and clean my upstairs.
Update: No one has reached out to follow up on the issue. However they did send me a text for the next upcoming appointment. Therefore, the response from company means nothing. No one will reach out cause the company has ethics issues. I have multiple pets and keep a pretty clean house. I needed someone to clean my…
The team did a great job cleaning the house.
Jessica and Megan did an amazing job on my move-in cleaning. They were thorough, fast, efficient and pleasant. I highly recommend them.
Molly Maids did a fantastic job! I am 200% satisfied with the deep clean that the team did. They're also friendly!
Team 15 - Vanessa/Roxanna - did a great job! Very through and great help!
We love Molly maids. Jane and Edith have been awesome. They are consistent and thorough. Huge benefit to our home
The ladies were skilled and thorough. Thank you so much for this service.
They did great
The cleaning was not completed. We called Molly Maid numerous times to tell someone that the cleaning needed to be finished, but no one returned our calls. We had to get someone else to complete the cleaning. We normally have good service and have used them numerous times before, but not moving forward. They…
We bought our home in 2014 and it has never been this clean. Molly Maid’s deep clean service is well worth the money. I couldn’t be happier!
My kitchen was a mess and I was stressed! Breanna D , Leah and Leann C. Did an amazing job cleaning and sanitizing my whole kitchen. I am 1000% satisfied with their work. Thank you so much ladies for saving the day
My girls were awesome!
Breanna D., Bridgette H. and Jessica V. were very professional and friendly. They did an awesome job!
We Paid $650 for a move-in deep clean they were here for about six hours when you walk in. It smells good and looks clean. We was told appliances was gonna be moved. Baseboards was gonna be wiped floors was gonna be mopped. They did a very poor job. It seems like they just cleaned the surface just to make it look…
The ladies came in with their supplies . They listened to what I asked , and went to work. After I arrived back home. I was shocked at what all I saw. There wasn’t a speck of dust or grime. THE FLOORS GLEAMED. It is a comfortable and spotless place. ( it was very dusty and unkempt place). Now, it is a place to…
Jane, Edith and Lashelle did an incredible job cleaning my house! It was spotless when the finished. I also brought a concern to Molly Maid and they corrected it immediately. I would definitely use them again and recommend them to a friend.
LaToya, Camry, & Lashell did a solid job cleaning the house. 5-star clean and finished within working hours. No complaints.
Staff is always friendly and efficient.
Molly Maids of Tipton, Team 26, Leann & Breanna did an amazing job. Highly recommend! We had them do a deep clean and can't rave enough!
Staff were courteous and diligent. Did an excellent job and addressing the areas of concern to me. Team 15 was very professional and got the job done right as requested. Thank you
Latoya and Camry did a wonderful job with our deep clean service. Our whole house feel lighter and fresher! Thank you!
0 STARS..I was charged $400 for a "Deep Cleaning" that was far from deep. Floors not mopped at most only sweeped and used a swifter or rag. Kitchen mats not moved dirt & crumbs still under mats. Closet floor not cleaned at all. Water stains on bathroom appliances. I will definitely not continue the monthly…
Very fast and detailed plus very sweet ladies! Btsndie and Kalesha are lughly recccomended!
Great job!!! Abby CRP, Breanna D. Leaning C. And Candi R. These girls are great! 5 stars! Thanks
Brandie and Kalesha hit the ground running which is the Molly Maid way. They did an amazing job while being both friendly and professional! Thanks Brandie and Kalesha!
I had an absolutely outstanding experience with Molly Maid of Memphis again 11/18/2025, thanks to Aimee and Sherri, who delivered an exceptional home cleaning today. From the moment they arrived, they were warm, professional, and incredibly thorough. They walked through the home with me to understand exactly what I…
Team 15 was great. They really handled every detail on my list. They were so courteous and professional! I am definitely bringing them back again!!
Brandie & Kalesha did an outstanding job! I look forward to having them back for my scheduled cleaning.
Fast and easy to schedule. The staff was respectful and thorough.
We scheduled an initial deep cleaning for our home and the service they provided was great! Not only that, but the ladies from Team #12 were very friendly and professional. We will definitely be using Molly Maid again!
We recently hired Molly Maid for what was supposed to be a deep clean of part of our home (regular for part), and unfortunately, the experience fell far short of expectations. Our appointment was initially set for a 9:00–11:30 AM arrival window. Later in the morning, we were told it had shifted to 12:30–1:30 PM, so…
I have been so impressed with Molly Maids from Courtney who came out to do my estimate to Matt who took my call when I decided to hire the company to the team of ladies who came out to clean my house! Everyone has been wonderful! The ladies who came to clean were very friendly but professional. They got right to…
team 5 Rocked it….took a really hard situation which had not had a deep clean in years…and made it sparkle!!! Thank u ladies…you are the best🙌
LaTerica and Shawna came to our home for a deep clean. They did a phenomenal job, our house has never looked better!
We were very pleased with the work done, the ladies were friendly and professional. The team we had last week was superb. I hope they will come every time. It was Team 8.
Team 4 did a wonderful job today, May 16, 2024. The team of Audrey, Cookie and Ka'Miah worked very well together. I was very pleased. Thank you for your service!
Team 5 (LaToya and LaToya) did a fantastic job! They worked together well as a team and covered all of my concerning areas. Amazing overall customer service ❤️
Wonderful job. Sweet ladies. I wish I knew what she used on my microwave.
The ladies that came to clean my house were so nice and professional. They paid attention to details and they went above and beyond with the cleaning. They left my house spotless. Would definitely recommend using Molly Maid services!
08/03/23 Molly Maid has done it again!!!!!! Thank you Ashley and Jen!!! My family and I look forward to seeing you ladies every time you come to our home. You ladies grace us with your wonderful presence, skills, and professionalism! Thank you ladies for continuing your hard work and dedication to our home. The Andinos
Team 1, Jane, & Nereyda, are awesome ladies! They were on time, efficient, and did an amazing job! Thank you ladies, l love your kind spirit and the special attention that you ladies give to our home. Please send us the same team each time! ❤️🙏❤️ Yes, well worth it!
Did an excellent job cleaning. Took pride in their work and it showed. Will use again
Excellent job——very polite and courteous. Hard workers and professional. We have used other house cleaning services but this was by far the best. We will continue to use them.
Jane and Nereyda with team 1 and Paige for customer service are great! Paige was very helpful and fit us in to a tight schedule. Jane and Nereyda did an amazing job on our home!
Team 5 did an excellent job with my apartment. They were thorough, prompt, and professional. I was able to work from home while they worked and I had no interruptions, even taking calls and attending meetings. They were respectful of my pets and guidelines for my apartment. Page was great with scheduling and coming out for the quote.
Decided to use this service in preparation for the holidays and was totally satisfied with Crew 3 Christian, Deanna and my customer support connect Paige they were professional and I would absolutely use them again.
Kana and Miki were AMAZING! They were on-time, friendly, and really went at cleaning our house. I'm definitely going to request for them next time!
I’m very satisfied with the service I’ve received. I was nervous about pricing, but When Paige came for the initial estimate she was super nice, and thorough with explaining what next steps were, pricing was surprisingly reasonable for everything and services completed. Team 7 did my initial clean and they were…
My husband and I hired Molly Maid because we are expecting a baby soon and needed help with deep cleaning in our home. Paige and Team 3 were wonderful! Paige was very responsive and willing to work with me to tailor the services to what I wanted. Team 3 was friendly, efficient, and did a great job getting into the…
Very thorough and efficient.
Paige was wonderful in meeting with us promptly for an estimate. Her customer service before and after our first cleaning was great… so sweet and friendly. Team 7 did a very nice job cleaning our house. They were on time and did a thorough cleaning, while still being efficient. We look forward to our routine cleanings.
Team #5 is amazing! Very professional and they did a wonderful job! I highly recommend them!
I can highly recommend based on my experience so far. Right from my initial inquiry through to the estimate appointment and deep clean of my apartment, I have had fantastic service from Paige and the ladies at Team 12. They not only did a great job of the cleaning and took great care in their work, but they really…
Team 2 did a great job on my move out clean. Paige made it a breeze to book the session and to follow-up with me.
Team 5 , did a fantastic job. Totally recommend them. I was pleased with the result.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about MOLLY MAID of East Memphis
Is MOLLY MAID of East Memphis good?
Yes by most measures: 4.7★ from 600 Google reviews and an Experts Score of 21/100 (grade D), #49 of 50 house cleaning services we track. 11.6% of reviews in the last two years were 1–2★ (category average 2.3%).
How much does MOLLY MAID of East Memphis charge?
Customers reported a typical bill of $321 (middle half $183–$484), 16% above the house cleaning services median of $277.
What do customers hire MOLLY MAID of East Memphis for?
Mostly deep clean (111), standard cleaning (108), general housekeeping (78), moving-related cleaning (31).
Does the owner respond to complaints?
The owner replied to 81% of 1–3★ reviews (category: 74%).
