Our verdict: mixed — #49 of 50 house cleaning services, better than 2%. Customers single out its track record and accountability; satisfaction is where it trails.
👍 Strengths
Track record — better than 93% of peers
Accountability — better than 81% of peers
👎 Watch-outs
Reliability — 3th percentile
Momentum — 3th percentile
Satisfaction — 1th percentile
Price $$$: 16% above typical
Need a specific job done? See what customers paid and said about it here.
108 customers reviewed a standard cleaning job here and rated it 4.88★. Most paid $150–200 (category typical: $170–$259). For this job it ranks #23 of 35 house cleaning services we track.
All 108 Google reviews tagged “Standard cleaning” · showing 20
Emily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Wonderful experience! Love the girls who helped us with cleaning our house!
Mary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I've had back surgery and unable to do so many things til I heal, I am very happy to have my home clean so I can sit back and enjoy everything. Thank you for making my home fresh
Angela7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Molly Maids did a wonderful job cleaning my rental property.
Paid $300–350Reasonable priceStandard cleaning
Parker3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Team 15 - Vanessa/Roxanna - did a great job! Very through and great help!
Reasonable priceStandard cleaningDeep clean
Rose6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Arrived on time, very congenial, polite and provided excellent work.
Paid $300–350Reasonable priceStandard cleaning
Farnaz2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Breanna and Ruby were amazing. The house was spotless and they did an amazing job
Standard cleaning
Jay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We love Molly maids. Jane and Edith have been awesome. They are consistent and thorough. Huge benefit to our home
Katharina4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brandie & Ruby did a great job. The house sparkled afterwards, they were polite and efficient.
Paid $250–300Reasonable priceStandard cleaning
David14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I used them for my apartment and they left it looking very clean and tidy! It was such a load off my mind! Looked fantastic after wards! Team 13 all the way!
Standard cleaning
BB3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Always work hard and efficient when cleaning my home. I’ve relied on these ladies for seveyyears now and have no complaints!
Paid $150–200Reasonable priceStandard cleaning
Thomas11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
AdrienneLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We just started having Molly Maids cleaning service and have had 2 sessions with Alicia and Kenya. We are pleased with their work and the cleanliness of our house. They are efficient and modify their methods when requested!
Paid $150–200Reasonable priceStandard cleaning
Marilyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
The team that came to my house for the cleaning did an extremely great job. All areas met my expectations. Team 1 worked fast and they were both very courteous and professional. I will have both individuals requested to come back for future cleanings.
Paid $500+Reasonable priceStandard cleaning
Brett1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Angelina, Cathy, and Emily did an amazing job.
Paid $450–500Reasonable priceStandard cleaning
Makenzie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Had a gift certificate for Molly Maid and used it this past week. Team 28: Bridgette/Megan/Jessica were great. They hit all the spots/areas that were priority to me and I came home to a clean smelling house. Would definitely recommend and love to use them again.
Paid $100–150Not sureStandard cleaning
B2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
team 8 (Aimee and Sheri):
arrived promptly on time,
were very professional,
followed instructions regarding the bed,
and did a great job on the rest of the house.
Paid $150–200Reasonable priceStandard cleaning
Debbie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great job by Team 1 - Jane/Edith/Lashell. Always courteous, efficient and thorough.
Reasonable priceStandard cleaning
Matthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I've used Molly Maid a few times now and the service has been excellent both times! Most recently, team 2 of Brandie and Ruby had my apartment looking absolutely spotless in just a few short hours. I'd highly recommend using their services!
Standard cleaning
ErkLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Team 7 (Shawna/Megan) cleaned the space I asked for in half the expected time and were exactly as professional as I'd hoped. Will be considering MM again next time I need a serious cleaning.
Paid $100–150Reasonable priceStandard cleaning
Lisa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Team 5, LaToya & Camry did a great job in a reasonable timeframe. They asked questions when we walked through the house at the beginning, and followed specific instructions for cleaning my wood floor.
Yes by most measures: 4.7★ from 600 Google reviews and an Experts Score of 21/100 (grade D), #49 of 50 house cleaning services we track. 11.6% of reviews in the last two years were 1–2★ (category average 2.3%).
How much does MOLLY MAID of East Memphis charge?
Customers reported a typical bill of $321 (middle half $183–$484), 16% above the house cleaning services median of $277.
What do customers hire MOLLY MAID of East Memphis for?
Mostly deep clean (111), standard cleaning (108), general housekeeping (78), moving-related cleaning (31).
Does the owner respond to complaints?
The owner replied to 81% of 1–3★ reviews (category: 74%).
