Experts Reviews · Company report
Molly Maid of Fayetteville & Fort Liberty logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%92+13Replies to reviews 7%72+5.1Craft & service penalty54−4.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Molly Maid of Fayetteville & Fort Liberty

Fayetteville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 14 professional organizers · 4.8★ from 820 Google reviews

Report card

Percentile vs other professional organizers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Fayetteville & Fort Liberty is better than 84% of professional organizers.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 78% of professional organizers.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Fayetteville & Fort Liberty is better than 54% of professional organizers.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 92% of professional organizers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Fayetteville & Fort Liberty is better than 100% of professional organizers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 72% of professional organizers.B
72

Reviews for your job

Customers hired Molly Maid of Fayetteville & Fort Liberty for 7 kinds of job.

Molly Maid of Fayetteville & Fort Liberty for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.121
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$277–$809
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 121 Google reviews tagged “Deep clean” · showing 40

Sha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Wonderful. Very kind people and were able to clean tough spots that I wasn't too sure could be cleaned. Did a thorough job and the team kept me in the loop during cleaning as well. Would definitely recommend!!

Deep clean
Erica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Route 8 (Millie, lala and mychah) did an amazing job with our home! We were in need of a good deep clean and were so impressed with how much they got done in a timely manner. This was just going to be a one time clean, but we’re planning on having them monthly because of how satisfied we are.

Paid $250–300Reasonable priceGeneral housekeepingDeep clean
Trysten1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Amanda and Shannon were both AMAZING. My house is so clean, I’m on cloud 9. Great service & friendly staff

Reasonable priceDeep clean
Brianna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Janet and Lala were WONDERFUL!!! They were at my home from 41/2 Hours and they did an AMAZING JOB deep cleaning. Team 6 is AWESOME!!

Paid $250–300Great priceDeep clean
Cedric16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great group of women!!! They did a great job cleaning my home. Very professional and business organization, looking forward to seeing them every time.

General housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They cleaned thoroughly and worked diligently !! I give them 5 stars & recommend them to all They have the best personalities and work thoroughly !! ROUTE#6 Yosaida & Lisa lovely ladies

Deep clean+ Punctuality+ Quality+ Professionalism
Janice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent Job Route#6

Deep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism
Christy16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you to Rosie and Bonnie for the excellent service today. Thank you for allowing me to focus on other things while you worked. I greatly appreciate the both of you!

Deep cleanStandard cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had Route 6 team clean our home today. They were friendly, professional . They were very detailed in their cleaning and my home looks spotless! We would love to have them clean our home again.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The ladies, Rosie and Keyana made the house sparkle. It was so good not to have to drag out cleaning supplies and spend hours of my time cleaning. This team came in and knocked out the job efficiently and effectively. Wonderful!!

Deep clean+ Punctuality+ Quality+ Professionalism
KinaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The ladies on Route 5 were absolutely amazing. They're exported on time. We discussed the work to be completed. We reviewed once they were completed. I'm very happy they were able to help me with my cleaning needs. My place is clean, smells great, feels lighter, and look amazing. I will definitely contact them again.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Shayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team of ladies who had my home looking beautiful!

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Alexis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

The customer service with the rep via phone was very nice and accommodating. The actual cleaning services were not good. 3 people were in a 2b/2b (1,000 sq.ft) for an hour or less. Counters were not cleaned, and entire bathroom missed, stovetop still dirty, floors had crumbs/dirt. They did send the team back for…

Deep cleanStandard cleaning− Quality− Value
Schelsea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very thorough and sweet women. They came prepared and ready to clean. Tonight I can sit and relax in my clean home with no anxiety about having to clean AT ALL. Thanks so much!

Deep clean+ Responsiveness+ Punctuality+ Quality
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service! I was blessed to have Erica, Keisha and Anawaah from Route 8 provide housecleaning services and I am very happy! They are very detail oriented and provide great service!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
vanessaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was in a “no walk” cast and they really helped me out for 6 weeks. I will use them again if the need arises. Thank ladies!!!!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
SheenaLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I needed a deep clean on some areas in my home and Erica, Keisha, and Anjenee did an amazing job. They were professional and thorough. I look forward to working with Erica and her team again in the future.

Deep clean+ Punctuality+ Quality+ Professionalism
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had family come into town for a while but I was left with a bit of a mess, so a friend recommended this service to us. Our home was cleaned by Dominique and Leana, and they did a fantastic Job! They were thorough, polite, and respectful of space (I have a toddler and a 5 month old so we move around the house a…

Deep cleanGeneral housekeeping+ Quality+ Professionalism
Cyrise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent very Professional I’ve referred already to 3 business owners

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Clayton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time using the service, Torrae and Lena did an awesome job, very satisfied, would definitely recommend to others .

Deep cleanGeneral housekeeping+ Punctuality+ Quality+ Professionalism
Ale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Being dual military, cleaning can become impossible…I had called Molly maid from seeing good reviews and they did not disappoint. Erica and Maria from route 8 did an amazing job…the house smells cleaner and I feel more relaxed. Super kind and friendly people to have met and very trustworthy. I didn’t have to worry…

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
Bruce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Molly Maid Team, Dominique, Leana and Brieanna just did an outstanding job with my house! When they say deep clean it's true!! We can't wait to have this team back in two weeks! Thanks girls. Rhonda Akers

Deep clean+ Responsiveness+ Punctuality+ Professionalism
Takika4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tiffany and Alicia did a great job at my home! They were polite, detailed, and took pride in their work! I will definitely request them again!!

Deep clean+ Responsiveness+ Punctuality+ Quality
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kenya and Torrae do such a good job you feel guilty using anything else in your house after! 5 stars

Deep cleanGeneral housekeepingInterior & exterior window cleaning
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came on time -middle a 10 minute walk through - and thoroughly cleaned my home as discussed.

Deep clean+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Molly Maid 3 times now. Our team is Erica, Jayla and Makayla. All of them are friendly and professional. They do a wonderful job in every room. If you need affordable cleaning plus a great job, call Molly Maid. We highly recommend them!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
BriaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Molly Maid of Fayetteville for two years now (2 different homes). I have used them for move-in/out deep cleans and monthly maintenance cleans. I have always come home after their services satisfied with how my home looks. They take there time and truly clean everything, not just the obvious issues.

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Quality+ Professionalism
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Staff was wonderful - polite, courteous, efficient.

Deep clean+ Punctuality+ Quality+ Professionalism
Don10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Regina & Tiffany on Route 7 did an incredible job! I would definitely recommend using Molly Maids and this team again!

Deep cleanMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They made my house shine! Fantastic job!

Deep clean
Kyle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Listen, if you are thinking about some cleaning help, do it. Dominique and her crew, Tiffany, Jayla and Alivia came today. 5 stars all around. Super professional, personable, and the best to be around. Do yourself a favor and request this team, I know I will be. Thanks again!

Deep clean+ Responsiveness+ Quality+ Professionalism
Dee10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Regina, Alyvia and Roude did a great job cleaning our home. They were thorough and the price was fair for the service. We will definitely be using them again.

Deep clean+ Responsiveness+ Punctuality+ Quality
TimLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Erica and Ethan were fabulous! They performed a deep clean for us that was very thorough. Setting up the appointment was fast and easy. Molly Maid established and maintained positive communication with me to ensure I knew what to expect. The whole house has a refreshed feel to it! I am definitely considering more…

Deep clean+ Quality+ Professionalism+ Value
angeliaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rachel and Gloria Route 4 did an amazing job. My home looks amazing! They took their time and made sure each and every area was taken care of . I appreciated their professionalism, diligence, and how fast they finished the task. I will use there services and team again! Thank you ladies .

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Reginald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

All 3 ladies were a beast and they came in cleaned real good but the slim tall light skin girl with the Pocahontas long braid was the one that was kicking butt so salute to her...I will be using them again R.Jones

Deep cleanStandard cleaningService not listed+ Quality+ Professionalism
DavidLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dominique, Zena and Unique did an amazing job cleaning my apartment. I was extremely impressed with the outstanding service. The work crew was very professional and took great pride in their work. I was really impressed with their attention to detail. My apartment has never been cleaner. I definitely recommend…

Deep clean+ Responsiveness+ Punctuality+ Quality
Elizabeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have never had a cleaning service before and I got one as a gift. Rachel, Gloria, and Unique on route 4 did such an amazing job that I became a regular customer!! The ladies always show up on time and cheerful. They do their jobs quickly and efficiently and leave my home looking amazing!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Barbara16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The girls that came to our house did above and excellent job. Their names were Dominique,Lena and Alicia. Thank you ladies for doing such a excellent job. Harry,Barbara Narine

Deep clean
yogibear1282001Local Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Once again Molly maid answered the call and they were outstanding. Thank you team Dominique and Leana. Outstanding ladies. I highly recommend this company and these 2 amazing ladies. They cleaned my house from top to bottom it’s spotless. Already for Thanksgiving Day. Looking for maid service let Molly Maid handle all your cleaning chores.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Vennessa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jennifer and Dakota were Awesome. Very detailed and a pleasure to work with

Deep clean+ Responsiveness+ Punctuality+ Quality

Show more deep clean reviews (81 more) →

Price

$271-1% vs typical professional organizers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 4%Not sure 4%

Jobs customers hired them for

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