Experts Reviews · Company report
Molly Maid of Fayetteville & Fort Liberty logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%92+13Replies to reviews 7%72+5.1Craft & service penalty54−4.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Molly Maid of Fayetteville & Fort Liberty

Fayetteville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 14 professional organizers · 4.8★ from 820 Google reviews

Report card

Percentile vs other professional organizers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Fayetteville & Fort Liberty is better than 84% of professional organizers.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 78% of professional organizers.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Fayetteville & Fort Liberty is better than 54% of professional organizers.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 92% of professional organizers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Fayetteville & Fort Liberty is better than 100% of professional organizers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 72% of professional organizers.B
72

Reviews for your job

Customers hired Molly Maid of Fayetteville & Fort Liberty for 7 kinds of job.

Molly Maid of Fayetteville & Fort Liberty for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.78
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 78 Google reviews tagged “General housekeeping” · showing 40

C11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Route 6 came to clean today and all I can say is that they were awesome. I want these same people, LaLa, Shae, and Nicole to come back. These ladies are super fantastic!

Paid $150–200Great priceStandard cleaningGeneral housekeepingService not listed
Gabriela9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I used Mollie Maid’s of Fayetteville for cleaning today, and I couldn’t be more impressed. Millie and crew did an exceptional job from start to finish. Every area of my home was spotless, with careful attention to detail in the cleaning process. The team was professional, efficient, and thorough, which truly…

Paid $200–250Reasonable priceGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Erica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Route 8 (Millie, lala and mychah) did an amazing job with our home! We were in need of a good deep clean and were so impressed with how much they got done in a timely manner. This was just going to be a one time clean, but we’re planning on having them monthly because of how satisfied we are.

Paid $250–300Reasonable priceGeneral housekeepingDeep clean
Gamal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The women did a great job with minimal guidance. Thank you!

Paid $350–400Reasonable priceStandard cleaningGeneral housekeeping
James11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very courteous. Lola and teammate did an excellent job.

Reasonable priceGeneral housekeeping
PatriciaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

21 Augusy 2026- Route 8: Great Work Today . Thank you so much for the Fantastic Cleaning Service The courteous and professional behavior is very much appreciated 👏. 5 Stars🌟 __<________________<<__________<_____< The Team Today, lead by Ms. Millie Garcia, with her co-workers Ms. Martinez, did a fantastic job!…

General housekeeping+ Responsiveness+ Punctuality+ Quality
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Millie and Mychah, route 7, Fayetteville were tremendous. They showed up on time, friendly, respectful and will be welcomed back anytime.

Paid $300–350Great priceGeneral housekeeping
Kathleen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Route 9, Ty and Sandra These ladies did an outstanding job! I would like them to come each time we have cleaning scheduled. We have used Molly Maid for several years and always found them to be very respectful and responsive. I would recommend them highly.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping+ Responsiveness
Megan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love coming home to a clean, sparkling home!!

Great priceGeneral housekeeping
Shirley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The ladies always do a wonderful job. They always arrive with a smile and great attitudes. I enjoy the look and feel of my home when they finish. Thank you for a job well done! I appreciate you!!

General housekeeping+ Responsiveness+ Punctuality+ Value
Amy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rachel and Gloria did an unbelievable job for me. I highly recommend this company for housekeeping! What a lifesaver they are for me!

General housekeeping+ Responsiveness+ Punctuality+ Professionalism
Cedric16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great group of women!!! They did a great job cleaning my home. Very professional and business organization, looking forward to seeing them every time.

General housekeepingDeep clean+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Bre and Torrae did a great job! My house looks wonderful, and I'm so thankful that they came. They were both friendly and professional at the same time, and worked hard. I highly recommend them.

General housekeeping+ Responsiveness+ Quality+ Professionalism
Virginia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tiffany & Dominique did a wonderful job!

General housekeeping+ Professionalism
ChristylLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful as always! Update: I have had several cleaning now with Molly Maid. Today Route 6 was awesome!!! I had my first cleaning with Molly Maid. Leana and Tay were awesome. I look forward to seeing them every other week!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They did a very thorough job. Route#6

General housekeepingStandard cleaning+ Professionalism
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Route 7, Brie and Virginia, did a wonderful job! It took so much stress off to have them clean my home before family came to visit for Thanksgiving. I was very pleased when I came home to my clean house!

General housekeeping+ Quality+ Professionalism
TERRILocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Lisa, Bonnie and Anawaah were great! Thank you so much!

General housekeeping+ Quality
KinaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The ladies on Route 5 were absolutely amazing. They're exported on time. We discussed the work to be completed. We reviewed once they were completed. I'm very happy they were able to help me with my cleaning needs. My place is clean, smells great, feels lighter, and look amazing. I will definitely contact them again.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Taylor8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Melissa and Rosa (Route 4) were terrific! They did a fantastic job and I would definitely call them again - highly recommended!

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Shayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team of ladies who had my home looking beautiful!

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have Route #11 team, Tarlon,Danyette and Virginia who always do a wonderful and thorough job. They are always pleasant and professional and always leave our home refreshingly clean.

General housekeeping
ShawnLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I firstly want to thank the three service providers for not only being on time but providing a service far and beyond what my wife and I expected! I’m a disabled veteran and my wife cares for me and this was the break I saw she needed., I will definitely try to use your services at least once a month to keep up what…

General housekeeping+ Professionalism
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service! I was blessed to have Erica, Keisha and Anawaah from Route 8 provide housecleaning services and I am very happy! They are very detail oriented and provide great service!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
vanessaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was in a “no walk” cast and they really helped me out for 6 weeks. I will use them again if the need arises. Thank ladies!!!!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The professional team members are always detailed and prompt. I always notice a difference in how clean my home is when the team has been to my home. Thank you Molly Maid Team! Thanks, Valerie

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had family come into town for a while but I was left with a bit of a mess, so a friend recommended this service to us. Our home was cleaned by Dominique and Leana, and they did a fantastic Job! They were thorough, polite, and respectful of space (I have a toddler and a 5 month old so we move around the house a…

Deep cleanGeneral housekeeping+ Quality+ Professionalism
Cyrise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent very Professional I’ve referred already to 3 business owners

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Clayton5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time using the service, Torrae and Lena did an awesome job, very satisfied, would definitely recommend to others .

Deep cleanGeneral housekeeping+ Punctuality+ Quality+ Professionalism
Ale2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Being dual military, cleaning can become impossible…I had called Molly maid from seeing good reviews and they did not disappoint. Erica and Maria from route 8 did an amazing job…the house smells cleaner and I feel more relaxed. Super kind and friendly people to have met and very trustworthy. I didn’t have to worry…

Upholstery cleaningDeep cleanGeneral housekeeping+ Responsiveness+ Quality+ Professionalism
Ashleigh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The ladies were very friendly and professional. Dominique, Leana, and Michelle were lovely to chat with and let me know exactly what they were doing during the process.

General housekeeping+ Quality+ Professionalism
Doug2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rachel and Diamond were the employees that cleaned my house today and they were awesome, I’ll definitely be using this service and these specific employees again.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Elijah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very thorough and respectful. Tiffany and Alicia came in and got the job done fast and efficiently simultaneously. Would definitely request these two ladies again.

General housekeeping+ Punctuality+ Quality+ Professionalism
Martha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rachel and Diamond Route 4 did an outstanding job very efficient and very professional. Molly Maid should be proud of these employees , I was very satisfied with the work.

General housekeeping+ Punctuality+ Professionalism
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kenya and Torrae do such a good job you feel guilty using anything else in your house after! 5 stars

Deep cleanGeneral housekeepingInterior & exterior window cleaning
vallery1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Qc Latrell & Diamond did a wonderful job Thanks Ladies, looking forward to seeing you soon ❣

General housekeeping+ Responsiveness+ Quality
Rae6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This was an initial house cleaning of my duplex. Brie, Maria and Torres did an amazing job in every room. I will be requesting their service again.

General housekeeping
K.14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have enjoyed Molly Maid. Regina and Erica came in and got to work and cleaned my bathrooms exceptionally well.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Robert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Molly Maid 3 times now. Our team is Erica, Jayla and Makayla. All of them are friendly and professional. They do a wonderful job in every room. If you need affordable cleaning plus a great job, call Molly Maid. We highly recommend them!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Yvonne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They arrived on time and did a wonderful job.

General housekeeping+ Punctuality+ Quality+ Professionalism

Show more general housekeeping reviews (38 more) →

Price

$271-1% vs typical professional organizers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 4%Not sure 4%

Jobs customers hired them for

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