Experts Reviews · Company report
Molly Maid of Fayetteville & Fort Liberty logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%92+13Replies to reviews 7%72+5.1Craft & service penalty54−4.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Molly Maid of Fayetteville & Fort Liberty

Fayetteville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 14 professional organizers · 4.8★ from 820 Google reviews

Report card

Percentile vs other professional organizers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Fayetteville & Fort Liberty is better than 84% of professional organizers.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 78% of professional organizers.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Fayetteville & Fort Liberty is better than 54% of professional organizers.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 92% of professional organizers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Fayetteville & Fort Liberty is better than 100% of professional organizers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 72% of professional organizers.B
72

Reviews for your job

Customers hired Molly Maid of Fayetteville & Fort Liberty for 7 kinds of job.

Molly Maid of Fayetteville & Fort Liberty for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.53
Usually paidThe price range customers picked most often for this job.$300–350
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$188–$838
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Moving-related cleaning”

danLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Team 6 (Lala, Evelin) did a fantastic job and was so attention oriented and cleaned with such great care! So thankful they came out today!!!

Moving-related cleaning
H5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mille and Mychah did our move out cleaning! They were incredibly thorough and did an excellent job.

Reasonable priceMoving-related cleaning
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fantastic service. Kind people, good work, well worth it.

Great priceMoving-related cleaning
dee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I hired this company because I was on a tight timeline to move out and wanted to pass my landlords inspection on the first go-round. I hired Molley Maid at a cost of $320.00 to for 450 square feet. I even did an initial once over cleaning myself before they arrived to ensure it wasn't disgusting. Initially, (after…

Moving-related cleaning− Quality
Catherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tiffany and Diamond were wonderful! We are just moving into a house we bought and the former owners left a bit of a mess. The ladies came in and cleaned it up so now I feel better about moving my family in. Thank you Molly Maids!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Phyllis10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Lately and Diamond were the initial cleaners but were joined by Erica, Maria and Doris. All of them were professional, personable and cheerful. They are very efficient and they know what they are doing. They saved me a lot of time and stress. Wonderful job!

Moving-related cleaning+ Responsiveness+ Quality+ Professionalism
MosesLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I asked for the moving in cleaning so they would clean inside and outside kitchen and bathroom cabinets, all counters tops, floors, carpets, doors, showers and windows. I was told they would sanitize house as well since I moving in. The price was $650 and I received a call on service day and was told they would…

Customer photo from Moses's review
Moving-related cleaning− Quality− Professionalism
Eugena4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Special THANKS to Rachel, Zugeily and Karla (Route 4) for doing such a wonderful job for us as we prepare to sell our home!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
BriaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using Molly Maid of Fayetteville for two years now (2 different homes). I have used them for move-in/out deep cleans and monthly maintenance cleans. I have always come home after their services satisfied with how my home looks. They take there time and truly clean everything, not just the obvious issues.

Deep cleanGeneral housekeepingMoving-related cleaning+ Responsiveness+ Quality+ Professionalism
Martha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alivia and Savannah were thorough and professional

Moving-related cleaning+ Punctuality+ Quality+ Professionalism
Cody6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We moved into our new home yesterday afternoon so we ordered cleaning services! Molly Maid sure did deliver. We walked in to a beautiful spotless home that smelled amazing! We will definitely use them again for future quarterly cleanings. I highly recommend anyone who is moving to look in to hiring Molly Maid

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Don10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Regina & Tiffany on Route 7 did an incredible job! I would definitely recommend using Molly Maids and this team again!

Deep cleanMoving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brigette8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called Molly Maid on Tuesday and they were able to come out on Wednesday. Jessica, Alicia and Tiffany B., came in and went right to work. We left the ladies in the apartment to get a bite to eat, when we returned, everything was spotless. They removed stains in the guest bathroom that we couldn't remove the…

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dominique and Hannah did an amazing job getting our rental property move-in ready. They were very professional and thorough. They left the house squeaky clean and smelling great! Thanks again!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Choi시야7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chavas,Dominique ,deleana They do amazing job!!! I ll definitely Recommend these ladies!!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Huge shout out to Jennifer & Dakota They did an amazing job in deep cleaning the house for move out . Very professional, on time within the window that was given to me and did a amazing job on the baseboards!! Thank you ladies for making my move out a little more easier for me I couldn’t have done it without you !…

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Jacqueline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

These ladies were great! We are putting a rental property on the market, and it seems like every inch of this house needs some attention. Thankfully these ladies (Route 3) were able to get to every single nook and cranny. I thought about doing the deep cleaning myself, but so relieved we went with a cleaning…

Deep cleanMoving-related cleaningOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Elijah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rachel and Gloria did a phenomenal job in a timely manner. RT4

Moving-related cleaning+ Punctuality+ Quality+ Professionalism
Charlene's2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy! Super communicative and still showed up and willing to work with me despite a storm and everything else in town being shut down (we had a move out clean so postponing wasn't an option). The ladies were professional and did a great job! I will be using Molly Maid in the future the next place we move! Thank you!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team did an amazing job cleaning my place. They were very thorough and took the time to get spots I couldn’t get to when I clean my place. Highly recommended for future.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
AnnetteLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

It is absurd to me that this company would not go out of their way to ensure that damage they caused to a property was resolved in a quick efficient manner. Every time I receive a phone call from this company with an update or an question I can tell they are not well informed or was not going to inform me, the…

Moving-related cleaningStandard cleaning− Responsiveness− Quality
Billy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

So today we had Rachel P. and Divine T. come to the rescue and clean our new house. My wife and I loved the cleanliness and service provided, and will definitely be continuing customers

Deep cleanGeneral housekeepingMoving-related cleaning+ Quality+ Professionalism
Monique1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

We had a move out clean 3/1. Two stars for attempting to clean the oven, which was pretty dirty to begin with, after the clean there was a big difference. After the clean I noticed the kitchen and entry floors appeared untouched. The dishwasher was also untouched. I contacted Molly Maid and they did offer to put me…

Customer photo from Monique's reviewCustomer photo from Monique's review
Moving-related cleaning− Quality
Phillip7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Failed an inspection thanks to the poor job they did. Inspection results; Bedroom 1 - door jamb dusty. Bedroom 2 - window sill dusty Bathroom 1 - vanity lights cover dusty. Shower doors and shower head need to be cleaned. Exhaust grate cover is dusty. Bedroom 3 - one light out in fixture. Bathroom 2 - vanity…

Moving-related cleaning− Responsiveness− Quality
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We requested a Move-in cleaning for a small house in we’re renting that hadn’t been lived in for months. The space was a total mess - tons of dirt, dust, cobwebs, dead bugs & plants, etc. We called Molly Maid, and they were able to get a team sent out here in just one day. The Route 6 ladies - Renee, Rachel, and…

Deep cleanMoving-related cleaning+ Quality+ Professionalism+ Value
Gabrielle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a service done on Oct 27 , Rashonda and Symone were great! Finished everything within two hours. Felt safe leaving them in my home. I’m definitely using molly maid again and requesting these two!

Moving-related cleaning+ Responsiveness+ Quality
CLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Latrell in Asia did an outstanding job cleaning my apartment when the old tenant moved out. I highly recommend Molly maid for you cleaning needs. They are thorough and very professional. Chris Mercer owner Mercer Holdings

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
KalieLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rashawada and Amanda did an absolutely fantastic job. Everything looked amazing. Susan Kirch

Moving-related cleaning+ Quality
Corey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rebecca and Brenda of the Route 8 team did an exceptional moving in cleaning of my house. Both were extremely polite and professional and definitely had an eye for attention to detail. I look forward to their services in the future.

Moving-related cleaning+ Quality+ Professionalism+ Value
Sheila11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very Friendly, and did a great job!! Would use again.

Moving-related cleaning
Darrell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Super impressed with the service provide on my move out cleaning. Crew was on time, professional and did an amazing job on a 2800 sqft home. Would fully recommend them for your home cleaning needs.

Moving-related cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Joel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The team did a great job on my move out cleaning. Thank you!

Moving-related cleaning+ Quality+ Professionalism
Flor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Update: they call me 30 min, after I wrote the review, and told me they will come back the next day and fix all the issues, they did it and the manager came by and check on everything, excellent costumer service, I would recommend it! We paid $450 and they didn’t clean the oven, my house was pretty clean and well…

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Anarosa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

First Time using this service. We just bought a house and I wanted to get it cleaned before furniture arrived. The crew was on time and professional. Bridget, Jack and Rebecca did a great job in making sure that got everything I needed cleaned. I look forward to using this company again. Thank you for a wonderful job.

Moving-related cleaning+ Punctuality+ Quality+ Professionalism
Jill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Rating only, no written review.

Paid $300–350Great priceMoving-related cleaning
DaveLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Casey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
JesseLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Fam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality

Price

$271-1% vs typical professional organizers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 4%Not sure 4%

Jobs customers hired them for

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