Experts Reviews · Company report
Molly Maid of Fayetteville & Fort Liberty logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%92+13Replies to reviews 7%72+5.1Craft & service penalty54−4.6Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Molly Maid of Fayetteville & Fort Liberty

Fayetteville, NC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 14 professional organizers · 4.8★ from 820 Google reviews

Report card

Percentile vs other professional organizers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Fayetteville & Fort Liberty is better than 84% of professional organizers.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 78% of professional organizers.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Fayetteville & Fort Liberty is better than 54% of professional organizers.C
54
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 92% of professional organizers.A
92
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Fayetteville & Fort Liberty is better than 100% of professional organizers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Fayetteville & Fort Liberty is better than 72% of professional organizers.B
72

Reviews for your job

Customers hired Molly Maid of Fayetteville & Fort Liberty for 7 kinds of job.

Molly Maid of Fayetteville & Fort Liberty for standard cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.153
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$271
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 153 Google reviews tagged “Standard cleaning” · showing 40

Cyndy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★

My cleaning crew team six did an awesome job. They are quick and very thorough. They were mindful of my cats, not to disturb them as much as possible.

Reasonable priceStandard cleaning
C11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Route 6 came to clean today and all I can say is that they were awesome. I want these same people, LaLa, Shae, and Nicole to come back. These ladies are super fantastic!

Paid $150–200Great priceStandard cleaningGeneral housekeepingService not listed
Patti4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Millie and mychah are a great team.

Paid $250–300Reasonable priceStandard cleaning
Gamal4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The women did a great job with minimal guidance. Thank you!

Paid $350–400Reasonable priceStandard cleaningGeneral housekeeping
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Millie and Mychaih from route 8…. We are over the moon with the cleaning of our house job well done… Millie and Mychaih see you ladies next month !!!!

Reasonable priceStandard cleaning
Jody3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Virginia and Rose were amazing! My house looks clean and smells great. They both were personable and professional. In September I had Team 6 and they too did an awesome job. I have been with Molly Maid for a year now and am extremely impressed.

Paid $100–150Reasonable priceStandard cleaning
Alisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They cleaned all rooms - floor boards, windows, fans, vents, got stuff out of around ceiling, dusted and floors. The bathroom - sink, toilet, tub, vent, around the top of ceiling, mirror, wiped down the trash can and did floors. They were thorough.

Paid $200–250Not sureStandard cleaning
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Everything was well done. They were very professional. I was very pleased.

Paid $150–200Reasonable priceStandard cleaning
Gloria16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My home was very dusty and now it's dust free for awhile. A special THANKS to Amanda and Shea.

Standard cleaning
DJ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Virginia yumileen were my mollies this time. They did an amazing job. Couldn’t be happier.

Great priceStandard cleaning
Vernita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Virginia, Wilfred, and Regina did a great job on their last visit to clean my home. Their professionalism and great attitudes made it a pleasure to welcome them into our home. I would highly recommend them to anyone seeking their services.

Standard cleaning+ Professionalism
Kathleen10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Route 9, Ty and Sandra These ladies did an outstanding job! I would like them to come each time we have cleaning scheduled. We have used Molly Maid for several years and always found them to be very respectful and responsive. I would recommend them highly.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping+ Responsiveness
Russet4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I want to give a huge shout out to Virginia and Yumileen on Route 8. They did an exceptional job cleaning my home. The quality of their work was outstanding. I was home while they cleaned. I saw with my own eyes how thorough they were in taking care of my home. Their interactions with me were very professional…

Reasonable priceStandard cleaning
Cam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Route 5 Kia and Blaze did an awesome job!!!

Standard cleaning+ Quality
TimLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rashaunda and Emma did an excellent job! Always on time (having to come all the way out to Lilllington) nice and professional. They are though and always leave the place looking great!

Standard cleaning+ Punctuality+ Quality
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I apologize for not knowing the team route number or remembering their names. They are su h professional young ladies. They are very much aware of how I like things and they don't hesitate to do what I ask. I appreciate their hard work and I was very pleased with yesterday service. Please keep 🙏 up the great job.

Standard cleaning+ Professionalism
Janice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent Job Route#6

Deep cleanStandard cleaning+ Responsiveness+ Quality+ Professionalism
Kristie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Route 5 (Erica L., Rosa, & Christian) did a great job! They are professional and thorough!

Office & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality
Christy16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thank you to Rosie and Bonnie for the excellent service today. Thank you for allowing me to focus on other things while you worked. I greatly appreciate the both of you!

Deep cleanStandard cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Mary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We had Route 6 team clean our home today. They were friendly, professional . They were very detailed in their cleaning and my home looks spotless! We would love to have them clean our home again.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
ChristopherLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Yosaida and Diana did an excellent job and made sure everything was perfect! Really appreciate them!

Standard cleaning+ Responsiveness+ Punctuality+ Professionalism
ChristylLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful as always! Update: I have had several cleaning now with Molly Maid. Today Route 6 was awesome!!! I had my first cleaning with Molly Maid. Leana and Tay were awesome. I look forward to seeing them every other week!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
TroyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

After pcs'ing away from Texas and going to a place which wasn't serviced by Molly maid for 3 years, I am so happy they are in this area.Rout number six did incredible

Standard cleaning+ Punctuality+ Quality+ Professionalism
Teresa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They did a very thorough job. Route#6

General housekeepingStandard cleaning+ Professionalism
Terryann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Team did an excellent job at the house today. This was my first time meeting this team. I'm usually at work. Very professional and curiosity

Standard cleaning
L12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Dedra is such a wonderful support. Always available when we need her &/or her team. Lisa & Bonnie pay attention to details and follow instructions well.

Office & workplace cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
KinaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

The ladies on Route 5 were absolutely amazing. They're exported on time. We discussed the work to be completed. We reviewed once they were completed. I'm very happy they were able to help me with my cleaning needs. My place is clean, smells great, feels lighter, and look amazing. I will definitely contact them again.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Taylor8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Melissa and Rosa (Route 4) were terrific! They did a fantastic job and I would definitely call them again - highly recommended!

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Shayne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team of ladies who had my home looking beautiful!

Deep cleanGeneral housekeepingOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Alexis12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

The customer service with the rep via phone was very nice and accommodating. The actual cleaning services were not good. 3 people were in a 2b/2b (1,000 sq.ft) for an hour or less. Counters were not cleaned, and entire bathroom missed, stovetop still dirty, floors had crumbs/dirt. They did send the team back for…

Deep cleanStandard cleaning− Quality− Value
PameliaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They came and were professional and did an awesome cleaning job. I will use Route 8 again. Those ladies can clean.

Standard cleaning+ Responsiveness+ Quality+ Professionalism
Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Route 3 rocks. This mother/daughter team did an excellent job. They are polite and extremely competent. They answered my questions and were very caring.

Standard cleaning+ Professionalism
Moslem7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The ladies were super sweet and efficient. They did an amazing job, and i hope that i get them again the next time i use the service.

Standard cleaning+ Quality+ Value
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wonderful service! I was blessed to have Erica, Keisha and Anawaah from Route 8 provide housecleaning services and I am very happy! They are very detail oriented and provide great service!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Lyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Route 3 team (Lisa, Brie and Bonnie) did a great job, thank you so much!!

Standard cleaning+ Professionalism
KimLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Amazing! Every nook and cranny was cleaned! I am hooked!

Standard cleaning+ Responsiveness+ Punctuality+ Quality
vanessaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was in a “no walk” cast and they really helped me out for 6 weeks. I will use them again if the need arises. Thank ladies!!!!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly and very attentive.

Standard cleaning+ Responsiveness+ Punctuality+ Quality
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The professional team members are always detailed and prompt. I always notice a difference in how clean my home is when the team has been to my home. Thank you Molly Maid Team! Thanks, Valerie

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
LaCinda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The ladies that cleaned my home were very professional and thorough. I am very happy with the service I received.

Standard cleaning+ Punctuality+ Professionalism

Show more standard cleaning reviews (113 more) →

Price

$271-1% vs typical professional organizers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 64%Overpriced 4%Not sure 4%

Jobs customers hired them for

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