Analyzing 8,161,5218.2M ReviewsFor 23,08023.1K Experts

Experts Reviews · Company report
Molly Maid of Greater Waco logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Molly Maid of Greater Waco

Waco, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #103Position by Experts Score among all companies we track in this category. of 175 carpet cleaning · 4.9★ from 238 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Greater Waco is better than 95% of carpet cleaning.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Greater Waco is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Greater Waco is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Greater Waco is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Greater Waco is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Greater Waco is better than 67% of carpet cleaning.B
67

Reviews for your job

Customers hired Molly Maid of Greater Waco for 6 kinds of job.

Molly Maid of Greater Waco for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.69
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$247
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 69 Google reviews tagged “Standard cleaning” · showing 20

Maribeth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Continues to provide top notch cleaning. Highly recommend!

Paid $150–200Great priceStandard cleaningGeneral housekeeping
Susan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The Molly Maids do a great job!

Paid $150–200Reasonable priceStandard cleaning
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Molly Maids is trustworthy and cleans what I ask them to. They are insured and bonded and keep up with my key unlike the last service I used.

Paid $100–150Standard cleaning
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

They have always done an excellent job of cleaning my dusty home!! I love my team of girls! They are always really nice and do a really good job !

Paid $150–200Reasonable priceStandard cleaning
Kristin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love the service and love the people. Very thankful for the great work and friendly employees!

Paid $100–150Reasonable priceStandard cleaning
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I’m very pleased with the service the girls give. Lucy is very thoughtful and kind.

Paid $200–250Reasonable priceStandard cleaning
Pat6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Hassamine and Esther are always on time. They greet me with a friendly smile and stay focused on cleaning the entire time they are here. They aim to please us. They have great attention to details like window ledges. We are very happy.

Paid $200–250Reasonable priceStandard cleaning
Mike6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Yasmin and Esther are an awesome team and do a great job, work quickly, and are very trustworthy! It’s a huge help to keep up with the cleaning maintenance around the house- thank you!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
jaynie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

WOW!!! 🤩 I love Molly Maids! They have been and are just Brilliant! I have spent most of this year ill. Got behind on cleaning, they came in and really clean my apartment. Now they come on a regular basis to help upkeep. I get overly tired and breathless just changing the sheets and making up the bed. But, I don’t…

Great priceStandard cleaning
CarolynLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

3 here today and did a great job! So nice to have Molly' maids come clean. Appreciate the had work

Paid $100–150Reasonable priceStandard cleaning
MikeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Always treated my home with respect and provided excellent cleaning services. I wouldn’t use anyone else. Highly recommend.

Paid $100–150Reasonable priceStandard cleaningMoving-related cleaningGeneral housekeeping
Kristin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We have used Molly Maid for years and they always do a great job.

Paid $150–200Reasonable priceStandard cleaning
Joan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Team 2, Martha and Lucia, have been coming to us for several years. They work quickly and efficiently, leaving our home spic and span every two weeks. We are so happy to have found this company when we moved to Waco. Thank you for your excellent service.

Standard cleaning
Peter6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

They do a thorough job and are reasonably priced.

Paid $150–200Reasonable priceStandard cleaning+ Professionalism
Y12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I know Molly Maid is 100% consistent and they do a thorough cleaning every time.

Standard cleaning
Whit1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great, consistent work that is well worth the cost!

Paid $150–200Reasonable priceStandard cleaning
Bob5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Does a good job and reliable. Cleaning team is always friendly and courteous. We like that we always have same crew.

Reasonable priceStandard cleaning
A3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We appreciate our Molly Maid Team of Greater Waco - Jasmine and Esther - and the careful cleaning they provide for our home to keep it feeling like new! They are always prompt, pleasant and eager to do a good job for us each month! Thank you Molly Maid of Greater Waco! Amy K., Lorena, Tx

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Linda11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Team 2, Martha and Lucia, were friendly, efficient, and did an outstanding job. We look forward to their visits.

Paid $100–150Reasonable priceStandard cleaning
GingerLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Adelina and Andrea are my cleaning angels. my home for a long They are sweet, thorough and very efficient!

Standard cleaning+ Responsiveness+ Punctuality+ Quality

Show more standard cleaning reviews (49 more) →

Price

$183-29% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 75%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning69$153–$247
General housekeeping30$139–$247
Deep clean29$271–$465
Moving-related cleaning12$240–$536
Office & workplace cleaning6$151–$261
Interior & exterior window cleaning6$209–$473

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