Molly Maid of Greater Waco logo

Molly Maid of Greater Waco

House cleaning service · Waco, TX · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%67+4.7Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#103 of 175 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 41%
4.9 ★★★★★ 238 Google reviews
96%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
$183typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Molly Maid of Greater Waco at a glance

Customers frequently describe the house cleaning service as thorough, punctual, and professional, noting that staff members are friendly and efficient. Reviewers highlight the ease of scheduling, responsive communication via text, and the company's reliability in maintaining consistent cleaning standards over long periods. However, one low-star review criticized the pricing structure, stating that the final cost was significantly higher than the initial quote and that specific areas were left uncleaned despite the extended service time.

  • Google rating: 4.9 out of 5 from 238 reviews (96% five-star).
  • Reviews on this page: 238 Google reviews (179 with written comments, 3 with photos).
  • Owner responses: the business replied to 46% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Carpet Cleaning serving Waco, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction95Reliability98Craft & service100Value100Momentum100Replies to reviews67Satisfaction: 95 (median 96)Reliability: 98 (median 96)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 67 (median 84)
Molly Maid of Greater WacoCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Greater Waco: 95/100 on this factor. Category median: 96.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Greater Waco: 98/100 on this factor. Category median: 96.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Greater Waco: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Greater Waco: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Greater Waco: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Greater Waco: 67/100 on this factor. Category median: 84.B
67

Bar = this company · dark tick = category median.

Star ratings

238 Google reviews we collected

  • 5 stars22896%
  • 4 stars83%
  • 3 stars10%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 179 written reviews

  • Praise30999%
  • Complaints21%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1322%
  • Reasonable4575%
  • Overpriced12%
  • Not sure12%
$183-29% vs typical carpet cleaning

Middle half of what 50 customers paid ($158–$222) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Quality & results10935%
  • Staff & attitude7424%
  • Speed & response5819%
  • Would recommend3411%
  • Price & value145%
  • Communication114%
  • Honesty & trust114%

What customers talk about

We read 179 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They have always done an excellent job of cleaning my dusty home!”
  • “They work well together and always are smiling and helpful.”
  • “The ladies are dependable, timely and keep my house looking great!”
  • “I highly recommend them to anyone looking for reliable and professional cleaning services.”
  • “Taking the burden of cleaning off my shoulders has made such a difference, and it has been totally worth the money.”
  • “Easy to communicate with, very responsive and helpful regarding my cleaning needs.”
  • “Molly Maids is trustworthy and cleans what I ask them to.”

People customers mention

  • Maids 26 reviews
  • Andrea 8 reviews
  • Martha 6 reviews
  • Lucia 6 reviews
  • Adelina 5 reviews
  • Esther 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Molly Maid of Greater Waco for 6 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

AnnLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★

Adelina and Andrea do an excellent job. They work well together and always are smiling and helpful.

Paid $150–200Reasonable priceOffice & workplace cleaning
Rebecca7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Molly Maids is trustworthy and cleans what I ask them to. They are insured and bonded and keep up with my key unlike the last service I used.

Paid $100–150Standard cleaning
Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

They have always done an excellent job of cleaning my dusty home!! I love my team of girls! They are always really nice and do a really good job !

Paid $150–200Reasonable priceStandard cleaning
Kristin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Love the service and love the people. Very thankful for the great work and friendly employees!

Paid $100–150Reasonable priceStandard cleaning
RhondaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Absolutely amazing ladies! Very professional! My home looks amazing! Definitely the best ever house keepers! I recommend 💯!🥰😍

Paid $350–400Great priceDeep clean
Judy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I’m very pleased with the service the girls give. Lucy is very thoughtful and kind.

Paid $200–250Reasonable priceStandard cleaning

Customer reviews

4.9 ★★★★★ 238 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Ann MoweryLocal Guide · 19 reviewsTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adelina and Andrea do an excellent job. They work well together and always are smiling and helpful.

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Office & workplace cleaning
Linda Lineweaver4 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The ladies are dependable, timely and keep my house looking great!

Response from the owner · a year ago

Linda, thank you for your wonderful feedback! We're glad our home service professionals continue to do a fantastic job cleaning your home and making it sparkle. We'll be sure to pass your comments along! Molly Maid of Greater Waco

Chester Clay2 reviewsTotal number of Google reviews Chester has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It’s been good

  • Price assessment: Reasonable price
  • Price: $300–350
Response from the owner · a week ago

Glad to hear you’ve had a good experience. Thank you for choosing MOLLY MAID of Greater Waco, and we hope to welcome you back again!

Maribeth Cully4 reviewsTotal number of Google reviews Maribeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Continues to provide top notch cleaning. Highly recommend!

  • Price assessment: Great price
  • Price: $150–200
  • Services: Standard cleaning, General housekeeping
Response from the owner · 3 weeks ago

It is wonderful to know you have been so pleased with your cleaning service. Thank you for recommending MOLLY MAID of Greater Waco and for sharing your experience. We would be delighted to help you keep your home in great shape any time you need us!

Susan F6 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Molly Maids do a great job!

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Standard cleaning
Response from the owner · 5 months ago

Thank you so much for your kind words, Susan! We truly appreciate your feedback and are delighted to hear that you’re pleased with our cleaning services. It means a lot to us to know we’re making a positive difference in your home. We look forward to continuing to serve you!

Rebecca Keller7 reviewsTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Molly Maids is trustworthy and cleans what I ask them to. They are insured and bonded and keep up with my key unlike the last service I used.

  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · 7 months ago

Rebecca, we're grateful to truly care for your home, and it's wonderful to know that our home service professionals make sure to clean your space exactly how you want them to. Thank you so much for trusting us to clean your home! Molly Maid of Greater Waco

Gail Harper1 reviewTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They have always done an excellent job of cleaning my dusty home!! I love my team of girls! They are always really nice and do a really good job !

  • Price assessment: Reasonable price
  • Price: $150–200
  • Services: Standard cleaning
Response from the owner · 8 months ago

Thanks for your excellent rating of our cleaning services, Gail! Molly Maid of Greater Waco

Tyler Roicki6 reviewsTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Top notch service! Would use again.

Response from the owner · 2 months ago

We're glad to hear you were so pleased with our service, Tyler. Thank you for sharing your feedback and for choosing MOLLY MAID of Greater Waco. We'd be happy to help you again any time!

Sandi Patrick1 reviewTotal number of Google reviews Sandi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Molly Maid is professional and thorough! My house smelled great and sparkled

Response from the owner · 2 months ago

It is wonderful to hear your house felt fresh and sparkling after our team's visit! Thank you for sharing your feedback and for trusting MOLLY MAID of Greater Waco with your cleaning needs. We're glad to know you were happy with the professional and thorough service. We look forward to making your home shine again in the future!

Kristin Arterbury1 reviewTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love the service and love the people. Very thankful for the great work and friendly employees!

  • Price assessment: Reasonable price
  • Price: $100–150
  • Services: Standard cleaning
Response from the owner · 2 months ago

It means a lot to hear how much you appreciate both the service and our team. Thank you for sharing your kind words about MOLLY MAID of Greater Waco. We look forward to making your experience just as great each visit!

Molly Maid of Greater Waco on Google Maps →

Business details