Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Molly Maid of Greensboro and High Point logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%51+12.4Value 14%77+10.9Replies to reviews 7%40+2.8Craft & service penalty64−3.6Momentum penalty79−2.1Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCORE

Molly Maid of Greensboro and High Point

High Point, NC · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.7★ from 704 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Greensboro and High Point is better than 67% of move-in/move-out cleaning services.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Greensboro and High Point is better than 51% of move-in/move-out cleaning services.C
51
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Greensboro and High Point is better than 64% of move-in/move-out cleaning services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Greensboro and High Point is better than 77% of move-in/move-out cleaning services.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Greensboro and High Point is better than 79% of move-in/move-out cleaning services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Greensboro and High Point is better than 40% of move-in/move-out cleaning services.C
40

Reviews for your job

Customers hired Molly Maid of Greensboro and High Point for 7 kinds of job.

Molly Maid of Greensboro and High Point for interior & exterior window cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$637
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.86%

All 9 Google reviews tagged “Interior & exterior window cleaning”

Valerie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Excellent Service

Paid $500+Reasonable priceInterior & exterior window cleaning
LifeiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

We used Molly Maid for a move out clean. There were several items listed in the clean that should have been done that were not.

Paid $500+OverpricedInterior & exterior window cleaning
Charlz7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Saundra and Claudia were great. Very professional and courteous. I'm extremely happy. 👍🏽💜

Paid $150–200Reasonable priceInterior & exterior window cleaning
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The team is always prompt, courteous and gets the job done in a timely manner.

Paid $150–200Reasonable priceInterior & exterior window cleaning
Sheryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The customer service team was very kind and helpful and the ladies who cleaned our house did an absolutely amazing job! They were very kind and called us with any updates or questions!

Paid $500+Reasonable priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
GLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome!! They are great! Look no further..they are promt and professional and do a great jib everytime!! TEAM 6 is the best!!

Interior & exterior window cleaningStandard cleaningGeneral housekeeping
Jennine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The team that cleans my house does a great job! They are pleasant and willing to help . They did a good job on my windows, too. I have used them regularly for 2 years and plan to continue with their service.

Paid $150–200Reasonable priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
MalMalLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I booked molly maid to come clean my home at they happily sent me Ruta #8 (Sonia, Ruth, and Ashley) they cleaned my place so fast and it looked so fantastic, it looked like how it did when I first moved in. Thank you so much ladies I feel so relieved and grateful that you came in and helped me.

Great priceInterior & exterior window cleaning
MargaretLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

They were on time. The house looked great when they were done. I will definitely use them from now on when any of my tenants move out.

Moving-related cleaningInterior & exterior window cleaning

Price

$214-13% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 66%Overpriced 8%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping133$158–$335
Standard cleaning125$158–$233
Deep clean91$347–$614
Moving-related cleaning29$334–$809
Interior & exterior window cleaning9$164–$637
Office & workplace cleaning4—
Upholstery cleaning2$144–$277

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