Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%51+12.4Value 14%77+10.9Replies to reviews 7%40+2.8Craft & service penalty64−3.6Momentum penalty79−2.1Experts Score= 57Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.57SCOREMolly Maid of Greensboro and High Point
High Point, NC · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.7★ from 704 Google reviews
Report card
Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Greensboro and High Point is better than 67% of move-in/move-out cleaning services.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Greensboro and High Point is better than 51% of move-in/move-out cleaning services.C
51
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Greensboro and High Point is better than 64% of move-in/move-out cleaning services.B
64
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Greensboro and High Point is better than 77% of move-in/move-out cleaning services.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Greensboro and High Point is better than 79% of move-in/move-out cleaning services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Greensboro and High Point is better than 40% of move-in/move-out cleaning services.C
40
Reviews for your job
Customers hired Molly Maid of Greensboro and High Point for 7 kinds of job.
Molly Maid of Greensboro and High Point for upholstery cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$144–$277
All 2 Google reviews tagged “Upholstery cleaning”
AnnieLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Exceptional service! Team #1, Olivia, Carmen, and Anabel know my house even better than me. They remember every single detail and never miss the mark. I highly recommend Molly Maids. Very punctual, convenient and courteous. Thank you so much!
Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingUpholstery cleaning
Deborah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Lety and Roxanna always do a great. Very professional job
Upholstery cleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Price
$214-13% vs typical move-in/move-out cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 21%Reasonable 66%Overpriced 8%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General housekeeping | 133 | $158–$335 |
| Standard cleaning | 125 | $158–$233 |
| Deep clean | 91 | $347–$614 |
| Moving-related cleaning | 29 | $334–$809 |
| Interior & exterior window cleaning | 9 | $164–$637 |
| Office & workplace cleaning | 4 | — |
| Upholstery cleaning | 2 | $144–$277 |
