House cleaning service · La Verne, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%49+3.5Craft & service penalty73−2.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 56 upholstery cleaningiPosition by Experts Score among all companies we track in this category. · better than 11%
4.9★★★★★646 Google reviews · 24 photos
93%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
35%reviews answered by the owner
$283typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Molly Maid of La Verne 4.9 out of 5 based on 646 reviews, with the owner responding to 35% of them. Customers frequently praise the punctuality, professionalism, and thoroughness of the cleaning teams, noting that consistent crews help meet specific needs for homes, offices, and commercial spaces. However, low-star reviews highlight recurring issues with pricing, incomplete tasks despite multiple visits, and perceived lack of attention to detail or poor customer service resolution.
Google rating: 4.9 out of 5 from 646 reviews (93% five-star).
Reviews on this page: 646 Google reviews (490 with written comments, 7 with photos).
Owner responses: the business replied to 35% of reviews.
Most recent review: October 30, 2026.
Service: Upholstery Cleaner serving La Verne, California.
Data from Google, last updated November 3, 2026.
Score profile vs other upholstery cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Molly Maid of La VerneUpholstery Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of La Verne: 87/100 on this factor. Category median: 96.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of La Verne: 91/100 on this factor. Category median: 96.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of La Verne: 73/100 on this factor. Category median: 99.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of La Verne: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of La Verne: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of La Verne: 49/100 on this factor. Category median: 83.C
49
Bar = this company · dark tick = category median.
Star ratings
646 Google reviews we collected
4.9of 5
5 stars59993%
4 stars284%
3 stars41%
2 stars00%
1 star152%
Praise vs complaints
Phrases our text analysis found in 490 written reviews
98%praise
Praise73498%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price68%
Reasonable6081%
Overpriced34%
Not sure57%
$283+7% vs typical upholstery cleaning
Middle half of what 61 customers paid ($214–$409) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results27436%
Staff & attitude19226%
Speed & response13518%
Would recommend8111%
Honesty & trust294%
Price & value243%
Communication172%
What customers talk about
We read 490 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were on time, very professional and did a great job at cleaning my office.”
“I have had a horrible experience with this particular office.”
“Latanya and Eyvonne were very friendly and did a great job.”
“They are always on time I love my girls always willing to help and make sure I'm happy”
“We highly recommend them to anyone looking for a cleaning service they can truly trust.”
“Do not recommend this service.”
“They are incredibly thorough, professional, friendly, and reliable.”
“The owner basically told me I was lying because these ladies have been with him a while.”
“Yes, MM is a bit more on price, but truly the difference in the thoroughness and detail of their cleaning, was every bit worth it.”
“…red me $30 as a return credit; which was insult to injury after they overcharge me for months.…”
“At the end they explained what they had accomplished.”
People customers mention
Maids46 reviews
Betty20 reviews
Rocio18 reviews
Maria15 reviews
Lupe14 reviews
Leonor12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of La Verne for 6 kinds of job. Pick one to see what they paid and said.
RRaquel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
House was throughly cleaned for a move out. The cleaners were courteous and professional, and it was a satisfactory experience.
AAlice3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Have been with this company more than 20 years. Current crew is Trina and Denise. They are fabulous. Couldn't be happier.
CChristian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Lupita and Clarabelle with Molly Maid (route 17 in La Verne) did an excellent job cleaning my house. They were very professional from start to finish, and their attention to detail really stood out. Every room looked spotless, including the spots that often get missed. I'm so happy with the results and would gladly book them again. Highly recommend!
Paid $200–250Reasonable priceStandard cleaning
SSuzan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
They're great and leave the house very clean. My only thing is it's a bit pricey.
Paid $450–500OverpricedStandard cleaning
DDeanneLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’ve been with you for several years now and I am very happy with the service. The ladies that clean my house are very nice and they do a wonderful job.
Paid $250–300Reasonable priceGeneral housekeeping
KKelsey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
This was only my first experience but it’s been great so far. I appreciate the frequent and easy communication. They are very professional as well. I’m pleased with the cleaning and looking forward to the next one.
House was throughly cleaned for a move out. The cleaners were courteous and professional, and it was a satisfactory experience.
Price assessment: Reasonable price
Price: $400–450
Services: Moving-related cleaning
Response from the owner · a week ago
Raquel, thank you for sharing your feedback! We’re happy to hear your move-out cleaning was handled thoroughly and that our team was courteous and professional. We appreciate the opportunity to provide our house cleaning services and are glad your experience with our cleaning services and maid service was satisfactory.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
A
Allen Holliday3 reviewsiTotal number of Google reviews Allen has written across all businesses on Google Maps, not just this one.
It’s wonderful to hear you were happy with the service and found our cleaners attentive to your needs. Thank you for sharing your experience with MOLLY MAID of La Verne. We appreciate your feedback and would be glad to welcome you back anytime!
S
Sandy Cassinelli4 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Sandy, thank you for your kind review! We truly appreciate you recognizing how hard our team worked, and we’re happy to hear they did a wonderful job. It means a lot to be trusted for your house cleaning services, cleaning services, and maid service needs.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
A
Alec Weith4 reviewsiTotal number of Google reviews Alec has written across all businesses on Google Maps, not just this one.
They were on time, very professional and did a great job at cleaning my office. I highly recommend!
Response from the owner · a week ago
Alec, thank you for the wonderful review! We’re happy to hear our team was on time, professional, and did a great job cleaning your office. We truly appreciate your recommendation and are grateful you chose us for cleaning services. Whether it’s office cleaning, house cleaning services, or a dependable maid service, we’re always here to help.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
A
Alice Fairhurst3 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
I am very happy with my service. Latanya and Eyvonne were very friendly and did a great job. I have refered my best friend Karla Hernandez. She will be calling soon.
Response from the owner · a week ago
Felisha, thank you so much for your kind review! We’re happy to hear Latanya and Eyvonne were friendly and did a great job with your cleaning services. We also truly appreciate your referral to Karla—it means a lot that you trust our house cleaning services enough to recommend our maid service to your best friend.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
G
Gary Randall6 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Gary, thank you for the kind review. We’re happy to hear you were pleased with our work and appreciate you choosing us for your house cleaning services. We look forward to continuing to provide reliable cleaning services and maid service for your home.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
C
Catherine SeversonLocal Guide · 16 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
The ladies do such a great job. It is such a nice feeling to walk into a home.
Positive: Value
Services: Standard cleaning
Response from the owner · a week ago
It is wonderful to hear that coming home feels so special after our team's visit. Thank you for sharing your kind words and for trusting MOLLY MAID of La Verne. We'd love to welcome you back anytime!
C
Christian Apodaca5 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Lupita and Clarabelle with Molly Maid (route 17 in La Verne) did an excellent job cleaning my house. They were very professional from start to finish, and their attention to detail really stood out. Every room looked spotless, including the spots that often get missed. I'm so happy with the results and would gladly book them again. Highly recommend!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 2 weeks ago
Christian, thank you for sharing such a thoughtful review! We’re so pleased to hear that Lupita and Clarabelle from Route 17 provided professional, detailed house cleaning services and made every room look spotless. It’s wonderful to know their attention to the often-missed spots stood out. We truly appreciate your recommendation and look forward to helping with your future cleaning services and maid service needs.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
S
Suzan Shakhshir3 reviewsiTotal number of Google reviews Suzan has written across all businesses on Google Maps, not just this one.
They're great and leave the house very clean. My only thing is it's a bit pricey.
Price assessment: Overpriced
Price: $450–500
Services: Standard cleaning
Response from the owner · 2 weeks ago
Suzan, thank you for sharing your feedback. We’re happy to hear our team leaves your house very clean and that you’ve had a positive experience with our maid service. We understand your note about pricing, and we truly appreciate you trusting us to provide dependable house cleaning services and professional cleaning services for your home.
At your service,
Steven Chaput
Molly Maid of La Verne Owner (39 years)
