Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Molly Maid of La Verne logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%49+3.5Craft & service penalty73−2.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Molly Maid of La Verne

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 646 Google reviews

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Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of La Verne is better than 87% of upholstery cleaning.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of La Verne is better than 91% of upholstery cleaning.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of La Verne is better than 73% of upholstery cleaning.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of La Verne is better than 86% of upholstery cleaning.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of La Verne is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of La Verne is better than 49% of upholstery cleaning.C
49

Reviews for your job

Customers hired Molly Maid of La Verne for 6 kinds of job.

Molly Maid of La Verne for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$279
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “General housekeeping” · showing 20

Allen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great service, very conscientious cleaners

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Good work.

Paid $50–100Reasonable priceGeneral housekeeping
DeanneLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

I’ve been with you for several years now and I am very happy with the service. The ladies that clean my house are very nice and they do a wonderful job.

Paid $250–300Reasonable priceGeneral housekeeping
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Team #7 works very hard. I appreciate their time and efforts. Great job! Team 7 is thorough and complete. Always friendly and helpful.

Paid $150–200Reasonable priceStandard cleaning
Denise9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Molly Maid is the best cleaning service I’ve ever used and I can always rely on their great work

Paid $200–250Reasonable priceGeneral housekeeping
Alexis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

They are always on time I love my girls always willing to help and make sure I'm happy

Great priceGeneral housekeeping
Ana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Team 21 rocks! Mary and Magdalena came and cleaned efficiently! My bathrooms look and smells so clean ! Thank you!

Paid $300–350Reasonable priceGeneral housekeeping
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We just finished with a poor relationship with another house keeping service. We were hesitant hiring another company. We are very thrilled with our decision hiring Molly Maids. They exceeded our expectations and have given us faith that there are good people out there that do what they promised. Patricia & Trina…

Paid $400–450Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional and they do a wonderful job cleaning.

Paid $200–250Great priceGeneral housekeeping
Beverly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’ve used Molly Maid for about 20 years. The quality of their work is consistently excellent. They work as a team and nothing is skipped! They are excellent and don’t accept “good enough” I want a “sparkling clean” house and they deliver.

Paid $150–200Reasonable priceInterior & exterior window cleaningGeneral housekeepingDeep clean
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the downstairs of my house and one bathroom cleaned by Lupita and Isabella. They did a great job. They dusted, polished, vacuumed the downstairs and washed the floors. Everything looked spotless. Lupita went above and beyond and vacuumed and swept the stairs going upstairs which she was not asked to do. I would definitely recommend Molly Maid.

Paid $200–250Reasonable priceGeneral housekeeping
Sean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Angel & Cristina were fantastic!

Paid $200–250Reasonable priceStandard cleaningMoving-related cleaningGeneral housekeeping
Lilia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Trina does an amazing job each time she comes to clean. Everything is left spotless. Thank you Trina!!

Reasonable priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
Tammy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The ladies did a wonderful job! They were hardworking and friendly! I appreciate Molly Maid

Paid $450–500Reasonable priceGeneral housekeepingDeep clean
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent work!

Standard cleaningGeneral housekeeping
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The sweetest cleaning team ever!!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Lavon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Molly Maid of La Verne has only provided excellent service. They have helped me with whatever I have asked for and assisted me with whatever incidentals have popped up. They have also diligently pointed out issues that I did not know about, which could then be taken care of.

Paid $250–300Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Angelina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been with Molly Maids for 15 years and love Team #2! These ladies are efficient, trustworthy, and like clockwork on arrival. They even noticed that one of our fur babies was missing and asked about him (he had recently passed). Everything is always put back in its place and it feels great to have a clean…

Standard cleaningGeneral housekeeping
RichardLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great ladies, very detailed, they do a great job

Reasonable priceStandard cleaningGeneral housekeeping
Eric'sLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The Molly Maids do a great job keeping our office and warehouse clean. The cleaning service is thorough yet quick. We recommend the Molly Maid cleaning service to anyone with a business.

Reasonable priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning

Show more general housekeeping reviews (33 more) →

Price

$283+7% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 81%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning143$158–$259
Deep clean67$240–$465
General housekeeping52$196–$279
Moving-related cleaning25$321–$447
Interior & exterior window cleaning14—
Office & workplace cleaning8—

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