Experts Reviews · Company report
Molly Maid of La Verne logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%91+22.1Value 14%86+12.2Replies to reviews 7%49+3.5Craft & service penalty73−2.7Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Molly Maid of La Verne

La Verne, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #50Position by Experts Score among all companies we track in this category. of 56 upholstery cleaning · 4.9★ from 646 Google reviews

Report card

Percentile vs other upholstery cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of La Verne is better than 87% of upholstery cleaning.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of La Verne is better than 91% of upholstery cleaning.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of La Verne is better than 73% of upholstery cleaning.B
73
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of La Verne is better than 86% of upholstery cleaning.A
86
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of La Verne is better than 100% of upholstery cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of La Verne is better than 49% of upholstery cleaning.C
49

Reviews for your job

Customers hired Molly Maid of La Verne for 6 kinds of job.

Molly Maid of La Verne for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.143
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 143 Google reviews tagged “Standard cleaning” · showing 20

Allen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Great service, very conscientious cleaners

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Alice3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Have been with this company more than 20 years. Current crew is Trina and Denise. They are fabulous. Couldn't be happier.

Paid $100–150Reasonable priceStandard cleaning+ Quality
CatherineLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The ladies do such a great job. It is such a nice feeling to walk into a home.

Standard cleaning+ Value
Christian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Lupita and Clarabelle with Molly Maid (route 17 in La Verne) did an excellent job cleaning my house. They were very professional from start to finish, and their attention to detail really stood out. Every room looked spotless, including the spots that often get missed. I'm so happy with the results and would gladly book them again. Highly recommend!

Paid $200–250Reasonable priceStandard cleaning
Suzan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

They're great and leave the house very clean. My only thing is it's a bit pricey.

Paid $450–500OverpricedStandard cleaning
Kelsey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

This was only my first experience but it’s been great so far. I appreciate the frequent and easy communication. They are very professional as well. I’m pleased with the cleaning and looking forward to the next one.

Paid $300–350Reasonable priceStandard cleaning
Ted7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

We already have. It is great to have the same team taking care of us for over 20 years. They are thoroughly committed and in tune with our needs.

Paid $150–200Reasonable priceStandard cleaning
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Rocio and Claudia are the best. They both go out of their way to help me when it is needed. Their professionalism and cleaning skills are outstanding.

Paid $250–300Reasonable priceStandard cleaning
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Team #7 works very hard. I appreciate their time and efforts. Great job! Team 7 is thorough and complete. Always friendly and helpful.

Paid $150–200Reasonable priceStandard cleaning
CassandraLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Miriam and Magdalena (Team 21) were a fabulous team! They are incredibly thorough, professional, friendly, and reliable. The attention to detail is outstanding, and they leave our home looking absolutely beautiful every time. It is such a relief to come home to a spotless, fresh, and beautifully cleaned space. We…

Great priceStandard cleaning
Leonard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very professional did the outstanding job and we are gonna be doing it once a month🙏🏽🙏🏽❤️

Paid $200–250Standard cleaning
LindaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed my house to sparkle for real estate sale photos and showings. I was very pleased at the depth of their cleaning job. My cabinets, furniture, and floors were the cleanest I’ve seen since they were new. It really did sparkle compared to my previous “go to” house cleaner’s attempts. Yes, MM is a bit more on…

Paid $300–350Reasonable priceStandard cleaning
Kendra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a great experience with Molly Maid while preparing for a party. Our team showed up on time and they were professional and efficient. We had a lot of work to do and a short time to do it, but they got even more done than I thought they would! We’ll definitely be coming back to Molly Maid the next time we need…

Paid $400–450Reasonable priceStandard cleaning
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We just finished with a poor relationship with another house keeping service. We were hesitant hiring another company. We are very thrilled with our decision hiring Molly Maids. They exceeded our expectations and have given us faith that there are good people out there that do what they promised. Patricia & Trina…

Paid $400–450Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Jenene3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have used Molly Maid for many years. I have high expectations, and have never been disappointed.

Paid $150–200Reasonable priceStandard cleaning
Sean4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Angel & Cristina were fantastic!

Paid $200–250Reasonable priceStandard cleaningMoving-related cleaningGeneral housekeeping
Ruth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The women that cleaned my home did an excellent job! I will be calling again 😊

Paid $400–450Standard cleaning
Lilia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Trina does an amazing job each time she comes to clean. Everything is left spotless. Thank you Trina!!

Reasonable priceOffice & workplace cleaningStandard cleaningGeneral housekeeping
KeishaLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always on time. Excellent and efficient cleaning

Paid $200–250Reasonable priceStandard cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My Molly Maid Ladies to an excellent job. I am very please with their monthly cleaning of my home.

Paid $150–200Reasonable priceStandard cleaning

Show more standard cleaning reviews (123 more) →

Price

$283+7% vs typical upholstery cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 8%Reasonable 81%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning143$158–$259
Deep clean67$240–$465
General housekeeping52$196–$279
Moving-related cleaning25$321–$447
Interior & exterior window cleaning14—
Office & workplace cleaning8—

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