Experts Reviews · Company report
Molly Maid of Northwest Florida logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%64+9.1Replies to reviews 7%87+6.2Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Molly Maid of Northwest Florida

Pensacola, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.6★ from 335 Google reviews

Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Northwest Florida is better than 63% of commercial cleaning services.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Northwest Florida is better than 47% of commercial cleaning services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Northwest Florida is better than 76% of commercial cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 64% of commercial cleaning services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Northwest Florida is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 87% of commercial cleaning services.A
87

Reviews for your job

Customers hired Molly Maid of Northwest Florida for 5 kinds of job.

Molly Maid of Northwest Florida for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.72
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$315–$497
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “Deep clean”

Tammy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

The ladies that came to the house were very professional and thorough. I needed a deep clean for an event and I’m glad I called Molly Maids. Would definitely recommend them!

Paid $400–450Reasonable priceDeep clean
SamLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional and thorough, start to finish.

Deep clean
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Molly Maids has been providing exceptional cleaning services for my home for the past five years. I highly recommend their services to anyone in need of reliable and efficient cleaning.

Paid $150–200Great priceGeneral housekeepingDeep clean+ Punctuality+ Quality+ Professionalism
Michele15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience all around.

Reasonable priceDeep clean
richard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Kelsi does an outstanding job! Friendly, professional and prompt. I highly recommend her!

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
CJLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Cleaned top to bottom.

Deep cleanMoving-related cleaning+ Punctuality+ Quality+ Professionalism
Kayla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great business. Always on time within the window that they give me. They do a great job with both deep cleaning and general upkeep cleaning! Highly recommend!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
NicoleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Two maids cleaned our house thoroughly after we were all sick with strep. They did an excellent job! Would highly recommend. Bathroom looked so good when they finished. There were a few areas that could have been cleaned a little more thoroughly (kitchen sink, for example and window above kitchen). I would…

Deep clean+ Responsiveness+ Punctuality+ Quality
Raj4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work. Arrived on time and did a great job. Extending to regular service. This will be my 3rd Molly Maid location. I am very pleased with the service overall.

Deep clean
CalLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent!!!!!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I used this service for an initial cleaning prior to setting up a bi-weekly cleaning. The services and professionalism of the group were stellar! I would highly recommend this company to everyone. I finally got someone who cleans my house as good as I use to when I was able.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Blakeley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve had Kelsi and Kathleen twice now to do a deep clean on my house. They’re both very thorough and took great care of my house!

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Fantastic and thorough job by Kelsi & Kathleen. Highly recommended!!

Deep clean+ Professionalism
Pat1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shelby and Tristen did a great job! I will continue to use their services. They are the best!

Deep cleanStandard cleaning+ Punctuality+ Professionalism
Euclid6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kelsi and Kathleen of Molly Maids of Northwest Florida came to my house to do the initial deep clean before the recurring service. They did an outstanding job and I am truly impressed with the level of care and thoroughness of their service. Highly recommend.

Deep clean+ Quality+ Professionalism
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bailey does an excellent job of taking care of our home. She is very kind and professional. The weekly service that provided is outstanding and very thorough. We highly recommend Bailey and the Molly Maid team.

Deep cleanStandard cleaning+ Quality+ Professionalism+ Value
Katie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Molly Maid did a fantastic job doing a deep clean of our home, the results were amazing, very happy with their service.

Deep clean+ Responsiveness+ Punctuality+ Quality
Amaryllis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

I would not recommend Molly Maid to other homeowners. They had to come to our home twice and the job was still poorly done. The first time: they lied about working for 2 1/2 hours, when our camera clearly shows them cleaning for less than 2. When we came back to the house, the house was poorly cleaned--dirty…

Deep clean− Quality− Professionalism
JessicaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The staff is absolutely wonderful! Signing up for their bi-weekly services has been such a help in running our busy household. Things are always so clean and beautiful whenever the ladies are done cleaning. The price is also very affordable. So thankful for Molly Maid!

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
ElizabethLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a very thorough job. Their deep clean is not cheap

Deep clean+ Professionalism
AshleyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Love Molly Maid! My house is spotless. Great job and very kind to my pets.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Andrew4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Our house was not changed after paying $335. Only thing cleaned was the bathrooms, which weren’t messy in the first place. They didn’t even vaccuum. Their excuse was being terrified of our declawed cat. Who has never intimidated anyone in the past.

Deep clean
nicholas6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The team leader Lakisha is the best!

Deep cleanStandard cleaning
JohnLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Little disappointed but will wait for our next visit and have them pay some attention to what they missed. You have 24 hours to contact them on this but having cleaning done on a Friday and they aren't open Sat/Sun no way to catch that right away. We will see next time.

Deep clean+ Punctuality
Gail3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★

Did a very nice job not the deep cleaning I would have done. I would call it a standard cleaning. I do have them on a recurring service.

Deep clean+ Responsiveness+ Punctuality+ Quality
Melissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Did a excellent deep clean as our initial clean and we are using them for a weekly clean now. Showed up on time, super professional.... and love pets!

Deep cleanStandard cleaning
Dwayne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceDeep cleanGeneral housekeeping+ Quality
Whitney4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Deep cleanGeneral housekeeping+ Punctuality+ Quality+ Professionalism
Bill3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Deep cleanStandard cleaning+ Quality
Robin4 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality
Lord4 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Quality+ Professionalism
Kim8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Deep clean+ Quality+ Professionalism+ Value
Angela10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Professionalism
Crystal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Professionalism
ARTEZLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Punctuality+ Quality+ Professionalism
Annmarie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality
Wilson2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality
Evon6 years ago★★★★★

Rating only, no written review.

Deep clean+ Quality+ Professionalism
Cherise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Deep clean+ Punctuality+ Professionalism

Price

$230-17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 69%Overpriced 15%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning66$164–$265
General housekeeping52$164–$298
Deep clean40$315–$497
Moving-related cleaning12$313–$477
Office & workplace cleaning2—

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