House cleaning service · Pensacola, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%64+9.1Replies to reviews 7%87+6.2Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 50 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.6★★★★★335 Google reviews · 24 photos
86%five-star reviews
4.66★last 12 monthsiAverage stars on reviews from the last 12 months only.
7.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
$230typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Molly Maid of Northwest Florida 4.6 out of 5 based on 335 reviews, with the owner responding to 51 percent of them. Customers frequently describe the cleaning teams as professional, punctual, and thorough, noting that they handle deep cleans, move-out services, and regular maintenance well. Positive feedback often highlights friendly communication, fair pricing, and attention to detail in homes with pets. However, low-star reviews cite incomplete cleaning services, missed appointments, and unresponsive or rude customer service when addressing concerns about the quality of work.
Google rating: 4.6 out of 5 from 335 reviews (86% five-star).
Reviews on this page: 335 Google reviews (243 with written comments, 5 with photos).
Owner responses: the business replied to 51% of reviews.
Most recent review: October 30, 2026.
Service: Commercial Cleaning Service serving Pensacola, Florida.
Data from Google, last updated November 4, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Northwest Florida: 63/100 on this factor. Category median: 91.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Northwest Florida: 47/100 on this factor. Category median: 89.C
47
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Northwest Florida: 76/100 on this factor. Category median: 98.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Northwest Florida: 64/100 on this factor. Category median: 96.B
64
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Northwest Florida: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Northwest Florida: 87/100 on this factor. Category median: 70.A
87
Bar = this company · dark tick = category median.
Star ratings
335 Google reviews we collected
4.6of 5
5 stars28886%
4 stars154%
3 stars21%
2 stars41%
1 star268%
Praise vs complaints
Phrases our text analysis found in 243 written reviews
93%praise
Praise36993%
Complaints287%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
84%fair
Great price36%
Reasonable3369%
Overpriced715%
Not sure510%
$230-17% vs typical commercial cleaning services
Middle half of what 35 customers paid ($169–$360) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13434%
Staff & attitude10125%
Speed & response5815%
Would recommend4712%
Price & value256%
Honesty & trust226%
Communication103%
What customers talk about
We read 243 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The ladies that came to the house were very professional and thorough.”
“Absolutely horrible business behavior and will never use them again.”
“Wonderful experience very trustworthy ladies hard workers respectful and helped me get my full deposit back.”
“…eir work please don’t inform them about it because they will just be rude and find back stabbing ways to make your life more stressful.…”
“They always arrive on time, are extremely courteous and professional.”
“They tried to speed through cleaning the house which is not efficient and it shows.”
“I recommend her to anyone who needs someone to do the same for them!”
“They are just manipulative and I would recommend any of my previous cleaners over them!”
“Well worth the money.”
“They then showed me a detailed cost estimate of $270-$350 for the work to be done.”
“They are dependable, professional, and thorough, paying attention to both the large gathering spaces and the smaller details that help keep our buildi…”
“The first time: they lied about working for 2 1/2 hours, when our camera clearly shows them cleaning for less than 2.”
“The communication is excellent (announcing expected arrival/questions and comments during clean).”
“When I asked for them to switch rags, they ignored the request.”
People customers mention
Maids36 reviews
Alea6 reviews
Kathleen4 reviews
Lakeisha4 reviews
Tristen3 reviews
Ashley3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Northwest Florida for 5 kinds of job. Pick one to see what they paid and said.
TTammy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The ladies that came to the house were very professional and thorough. I needed a deep clean for an event and I’m glad I called Molly Maids. Would definitely recommend them!
Paid $400–450Reasonable priceDeep clean
KKathieLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Sylvia and Rae were remarkable! My house hasn't been this clean since I moved in when it was new!
Paid $150–200Reasonable priceGeneral housekeeping
Rrich2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I’ve been using Molly Maids for a few years now. Destiny is assigned to me and does such a wonderful job. She’s so nice and diligent and works so hard to make my house sparkle. I recommend her to anyone who needs someone to do the same for them!!
Paid $150–200Not sureGeneral housekeeping
TTatum3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did wonderful work for our move out clean! Gave me a quote range and did not over charge. Very fairly priced. Would definitely use them again!
Paid $500+Reasonable priceMoving-related cleaning
MMike1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
What a wonderful service. They always arrive on time, are extremely courteous and professional. They also do a wonderful job and are detail oriented. Molly Maid is the epitome of a well-run small business. Destiny and Kylie were outstanding today and I look forward to working with Molly Maid well into the future. Well done ladies!!!
WWendy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We look forward to Amanda coming each week. She does a great job and knows what to help us with. Amanda gets on great with all the dogs, too.
The ladies that came to the house were very professional and thorough. I needed a deep clean for an event and I’m glad I called Molly Maids. Would definitely recommend them!
Price assessment: Reasonable price
Price: $400–450
Services: Deep clean
Response from the owner · 4 days ago
It is wonderful to hear you were so pleased with the professionalism and attention to detail from our team. Thank you, Tammy, for trusting MOLLY MAID of Northwest Florida for your deep cleaning before your event and for sharing your recommendation. We appreciate your kind words and would be happy to assist you again in the future!
K
Kathie ParkLocal Guide · 9 reviewsiTotal number of Google reviews Kathie has written across all businesses on Google Maps, not just this one.
The 2 girls did a wonderful job on my house
Price seemed high
Price assessment: Overpriced
Price: $400–450
Services: Standard cleaning
Response from the owner · a week ago
We’re so glad you were happy with the work our team did on your house, Theresa. Thank you for sharing your feedback and for trusting MOLLY MAID of Northwest Florida with your home. If you have any questions about our pricing or would like to discuss it further, please reach out to us through our official contact channels. We appreciate your review and hope to assist you again in the future!
G
Gary Williams9 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Thank you for choosing MOLLY MAID of Northwest Florida! We truly appreciate your 5-star rating. We're glad you had a wonderful experience and look forward to helping again whenever you need us.
L
Laura Murphy6 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Wonderful experience very trustworthy ladies hard workers respectful and helped me get my full deposit back...Highly recommend
Response from the owner · a month ago
It's wonderful to hear you had such a positive experience with our team and found them hardworking, respectful, and trustworthy. Knowing we could help you recover your full deposit is fantastic, and your recommendation means a lot to everyone at MOLLY MAID of Northwest Florida. Thank you for taking the time to share your feedback, and we hope to assist you again whenever you need us!
R
rich bleecker2 reviewsiTotal number of Google reviews rich has written across all businesses on Google Maps, not just this one.
I’ve been using Molly Maids for a few years now. Destiny is assigned to me and does such a wonderful job. She’s so nice and diligent and works so hard to make my house sparkle. I recommend her to anyone who needs someone to do the same for them!!
Price assessment: Not sure
Price: $150–200
Services: General housekeeping
Response from the owner · 3 months ago
Thank you for sharing your feedback, rich. We're glad you chose MOLLY MAID of Northwest Florida, and we appreciate your support. We hope to welcome you back again soon!
T
Tatum Smouse3 reviewsiTotal number of Google reviews Tatum has written across all businesses on Google Maps, not just this one.
They did wonderful work for our move out clean! Gave me a quote range and did not over charge. Very fairly priced. Would definitely use them again!
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning
Response from the owner · a month ago
We’re so glad to hear the move out cleaning met your needs and the pricing was clear and reasonable. Thank you for your feedback and for choosing MOLLY MAID of Northwest Florida. It’s wonderful to know you’d turn to us again in the future!
M
Mike O1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
What a wonderful service. They always arrive on time, are extremely courteous and professional. They also do a wonderful job and are detail oriented. Molly Maid is the epitome of a well-run small business. Destiny and Kylie were outstanding today and I look forward to working with Molly Maid well into the future. Well done ladies!!!
Price assessment: Great price
Price: $100–150
Services: Interior & exterior window cleaning, Office & workplace cleaning, Standard cleaning, General housekeeping
Response from the owner · a month ago
Mike, your thoughtful review truly made our day. We’re so glad to hear you appreciated our punctuality, professionalism, and the attention to detail our team brings on every visit. Thank you for choosing MOLLY MAID of Northwest Florida and for taking the time to share such kind words. We’re delighted to know you look forward to working with us in the future and would be happy to help you again whenever you need!
W
Wendy C5 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
