Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Molly Maid of Northwest Florida logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%64+9.1Replies to reviews 7%87+6.2Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Molly Maid of Northwest Florida

Pensacola, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.6★ from 335 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Northwest Florida is better than 63% of commercial cleaning services.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Northwest Florida is better than 47% of commercial cleaning services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Northwest Florida is better than 76% of commercial cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 64% of commercial cleaning services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Northwest Florida is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 87% of commercial cleaning services.A
87

Reviews for your job

Customers hired Molly Maid of Northwest Florida for 5 kinds of job.

Molly Maid of Northwest Florida for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$298
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 53 Google reviews tagged “General housekeeping” · showing 20

KathieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Sylvia and Rae were remarkable! My house hasn't been this clean since I moved in when it was new!

Paid $150–200Reasonable priceGeneral housekeeping
GaryLocal Guide · 262 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They do a very good job

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
rich2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I’ve been using Molly Maids for a few years now. Destiny is assigned to me and does such a wonderful job. She’s so nice and diligent and works so hard to make my house sparkle. I recommend her to anyone who needs someone to do the same for them!!

Paid $150–200Not sureGeneral housekeeping
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

What a wonderful service. They always arrive on time, are extremely courteous and professional. They also do a wonderful job and are detail oriented. Molly Maid is the epitome of a well-run small business. Destiny and Kylie were outstanding today and I look forward to working with Molly Maid well into the future. Well done ladies!!!

Paid $100–150Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We look forward to Amanda coming each week. She does a great job and knows what to help us with. Amanda gets on great with all the dogs, too.

Paid $150–200Reasonable priceGeneral housekeeping
Bernie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Been using MM for 3 years . They do a good cleaning and employees are friendly and respectful.

Paid $150–200Not sureGeneral housekeeping
William10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have Molly Maids every two weeks clean our house. They are timely, friendly and professional.

Reasonable priceGeneral housekeeping
Sarah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I couldn't be more pleased with the way my house looks after Molly Maid finished cleaning. I am looking forward to their next visit

Paid $100–150Reasonable priceGeneral housekeeping
Ash7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rae and Sylvia came to clean my apartment and were my first maid experience. They did a fantastic job! They were also very kind and respectful of my home and my dog (who can be very hyper). I will definitely be using this service again! Thank you :)

Reasonable priceGeneral housekeeping
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wow!! What a great service. Destiny and Mallory came to my home today and did an OUTSTANDING job. I couldn't ask for anything more. They were polite, professional and cleaned my home with such attention to detail that I could not ask for anything better. Well done to Destiny & Mallory and everyone at Molly Maid of Pensacola!!!

Great priceGeneral housekeeping
TitetriaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I highly recommend this company for your cleaning needs.

Paid $200–250Reasonable priceGeneral housekeeping
ZLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Barbara’s team did a wonderful job. We were thrilled with how great they did on the deep clean. They were polite and mindful of our cats during the process. They did a great job, and our home is now immaculate. We look forward to having them clean again for the future. April 2026 UPDATE! Kelsi and her colleagues…

Paid $250–300Reasonable priceGeneral housekeeping
KeithLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My house was serviced by Amanda and Kaitlynn and very happy with them as a team the work they did.

Paid $150–200Reasonable priceStandard cleaning+ Responsiveness+ Punctuality
cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Excellent first cleaning job, very pleasant cleaners. I look forward to having them come on a regular schedule. Well worth the money.

Paid $450–500Reasonable priceGeneral housekeeping
GaryLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

They are very professional and do a fantastic job of cleaning the house

Paid $150–200Reasonable priceGeneral housekeeping
Martha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We have been customers for many years. Molly Maids has provided good service and has been attentive to our concerns. I highly recommend them.

General housekeeping
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Molly Maids has been providing exceptional cleaning services for my home for the past five years. I highly recommend their services to anyone in need of reliable and efficient cleaning.

Paid $150–200Great priceGeneral housekeepingDeep clean+ Punctuality+ Quality+ Professionalism
Patrick11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The crew arrived on time. They were friendly and thorough. There was no surprise costs.

Paid $200–250Reasonable priceGeneral housekeeping
Darliene10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amanda and Tori did an awesome job cleaning the house.

Reasonable priceGeneral housekeeping
EmmaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★

Hiring a cleaning service is a luxury and you would expect them to fully clean what they were hired to clean. For a deep clean of one bedroom, 2 bathrooms and kitchen/living room for $300 we were essentially able to get two rugs vacuumed and counters wiped off. My tenants have reached out to the service team and…

Paid $300–350OverpricedGeneral housekeeping

Show more general housekeeping reviews (33 more) →

Price

$230-17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 69%Overpriced 15%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning66$164–$265
General housekeeping52$164–$298
Deep clean40$315–$497
Moving-related cleaning12$313–$477
Office & workplace cleaning2—

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