Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Molly Maid of Northwest Florida logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%64+9.1Replies to reviews 7%87+6.2Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Molly Maid of Northwest Florida

Pensacola, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.6★ from 335 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Northwest Florida is better than 63% of commercial cleaning services.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Northwest Florida is better than 47% of commercial cleaning services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Northwest Florida is better than 76% of commercial cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 64% of commercial cleaning services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Northwest Florida is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 87% of commercial cleaning services.A
87

Reviews for your job

Customers hired Molly Maid of Northwest Florida for 5 kinds of job.

Molly Maid of Northwest Florida for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$313–$477
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.33%

All 12 Google reviews tagged “Moving-related cleaning”

Tatum3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They did wonderful work for our move out clean! Gave me a quote range and did not over charge. Very fairly priced. Would definitely use them again!

Paid $500+Reasonable priceMoving-related cleaning
CheukLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I hired Molly Maid for a move-out cleaning of my 1-bedroom, 1-bathroom apartment, and they did a great job. They completed the cleaning in about two hours for $260 ($130/hour), plus a $3 processing fee. The cleaners were professional, friendly, and thorough. Scheduling was simple over the phone, and when I had to…

Moving-related cleaning
DouglasLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Absolutely five stars for Molly Maids of Northwest Florida! Amanda and De'Anna were incredibly professional and truly exceeded my expectations. They spent ~5 hours meticulously cleaning my 3BR/2BA house, which, with two pets and high traffic, is no easy feat. Their attention to detail was outstanding – every nook…

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Hired to do a move out clean of an 800 square foot apartment. Total cost: $287.00. Took two cleaners two and a half hours to clean. Floor wasn’t cleaned (according to them they don’t scrub the floors), there was dust on the blinds (they said they didn’t see the dust in the room because it was too dark), trash left…

OverpricedMoving-related cleaning
CJLocal Guide · 82 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service! Cleaned top to bottom.

Deep cleanMoving-related cleaning+ Punctuality+ Quality+ Professionalism
Janae'4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Molly Maids did an excellent job at getting our house ready to sell!! Service was top-notch. I’d definitely use them in the future!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Douglas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The two ladies did a wonderful job. I spoke with the new buyers at the closing and they too were impressed. Great job.

Moving-related cleaning
Mistie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Responsive, on time the girls did a good job and I was happy to get some help on short notice.

Moving-related cleaning+ Responsiveness+ Punctuality+ Professionalism
Barney6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional. Very trustworthy. Angel was great!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Deborah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Paid $250–300OverpricedMoving-related cleaning
Donna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Kimi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Moving-related cleaning+ Punctuality+ Quality+ Professionalism

Price

$230-17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 69%Overpriced 15%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning66$164–$265
General housekeeping52$164–$298
Deep clean40$315–$497
Moving-related cleaning12$313–$477
Office & workplace cleaning2—

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