Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Molly Maid of Northwest Florida logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%47+11.4Value 14%64+9.1Replies to reviews 7%87+6.2Craft & service penalty76−2.4Experts Score= 59Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.59SCORE

Molly Maid of Northwest Florida

Pensacola, FL · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 50 commercial cleaning services · 4.6★ from 335 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Northwest Florida is better than 63% of commercial cleaning services.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Northwest Florida is better than 47% of commercial cleaning services.C
47
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Northwest Florida is better than 76% of commercial cleaning services.B
76
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 64% of commercial cleaning services.B
64
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Northwest Florida is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Northwest Florida is better than 87% of commercial cleaning services.A
87

Reviews for your job

Customers hired Molly Maid of Northwest Florida for 5 kinds of job.

Molly Maid of Northwest Florida for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.67
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$265
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 67 Google reviews tagged “Standard cleaning” · showing 20

Theresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The 2 girls did a wonderful job on my house Price seemed high

Paid $400–450OverpricedStandard cleaning
GaryLocal Guide · 262 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They do a very good job

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

What a wonderful service. They always arrive on time, are extremely courteous and professional. They also do a wonderful job and are detail oriented. Molly Maid is the epitome of a well-run small business. Destiny and Kylie were outstanding today and I look forward to working with Molly Maid well into the future. Well done ladies!!!

Paid $100–150Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Patty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Demetrius, Jordan, and Alea clean my house allowing me to come home from work to a fresh smelling home.

Standard cleaning+ Punctuality+ Quality+ Professionalism
rich14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The team from Molly Maid consistently does an excellent job cleaning our Unitarian Universalist Church of Pensacola facility. They are dependable, professional, and thorough, paying attention to both the large gathering spaces and the smaller details that help keep our building welcoming for members and visitors.…

Paid $250–300Reasonable priceStandard cleaning
M9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The cleaning ladies are very thorough. They arrive on time, clean quickly and leave with a cheery goodby.

Reasonable priceStandard cleaning
Beverly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

love these girls Shelby and Tristen they work fast do everything requested have used this service 7 years

Standard cleaning+ Responsiveness+ Punctuality+ Professionalism
KeithLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

My house was serviced by Amanda and Kaitlynn and very happy with them as a team the work they did.

Paid $150–200Reasonable priceStandard cleaning+ Responsiveness+ Punctuality
DouglasLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Absolutely five stars for Molly Maids of Northwest Florida! Amanda and De'Anna were incredibly professional and truly exceeded my expectations. They spent ~5 hours meticulously cleaning my 3BR/2BA house, which, with two pets and high traffic, is no easy feat. Their attention to detail was outstanding – every nook…

Moving-related cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amanda & team are the best. They are detailed, my bathrooms and kitchen are sparkling clean. They go out of their way to ensure my house is spotless.

Reasonable priceStandard cleaning
JoannLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The ladies are always professional , prompt, and very thorough. I look forward to seeing them every month!!

Reasonable priceStandard cleaning
richard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Kelsi does an outstanding job! Friendly, professional and prompt. I highly recommend her!

Standard cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Kayla9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great business. Always on time within the window that they give me. They do a great job with both deep cleaning and general upkeep cleaning! Highly recommend!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Maxine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bailey & Amanda did an outstanding job! They took a lot of stress out of preparing for a large Thanksgiving gathering at my house!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I used this service for an initial cleaning prior to setting up a bi-weekly cleaning. The services and professionalism of the group were stellar! I would highly recommend this company to everyone. I finally got someone who cleans my house as good as I use to when I was able.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Nancy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always efficient and do a great job.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Professionalism
Deane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great overall!!!

General housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Allen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Been using Molly Maid for over 8 years now, and couldn't be happier. Their employees are professional and thorough, and I can count on the same team leader every week, so they know my house (and my pets)! I highly recommend them.

Standard cleaning
Blakeley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve had Kelsi and Kathleen twice now to do a deep clean on my house. They’re both very thorough and took great care of my house!

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
PETER4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with Molly Maids. Connie and her team have been coming here for a long time and always do a great job. Couldn’t ask for anyone better. Office staff is very cheerful and easy to work with. Great company with dependable and professional workers.

Standard cleaning

Show more standard cleaning reviews (47 more) →

Price

$230-17% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 6%Reasonable 69%Overpriced 15%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning66$164–$265
General housekeeping52$164–$298
Deep clean40$315–$497
Moving-related cleaning12$313–$477
Office & workplace cleaning2—

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