Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Molly Maid of Peoria logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%71+17.2Value 14%81+11.5Replies to reviews 7%46+3.3Craft & service penalty70−3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Molly Maid of Peoria

East Peoria, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #59Position by Experts Score among all companies we track in this category. of 64 apartment cleaning services · 4.8★ from 778 Google reviews

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Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Peoria is better than 75% of apartment cleaning services.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Peoria is better than 71% of apartment cleaning services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Peoria is better than 70% of apartment cleaning services.B
70
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Peoria is better than 81% of apartment cleaning services.A
81
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Peoria is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Peoria is better than 46% of apartment cleaning services.C
46

Reviews for your job

Customers hired Molly Maid of Peoria for 6 kinds of job.

Molly Maid of Peoria for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.186
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 186 Google reviews tagged “Standard cleaning” · showing 20

Betty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Zayah and Tera did a wonderful job! I am delighted with the cleaning! I enjoyed their cheerful company and excellent service!

Paid $150–200Great priceStandard cleaning
Shirley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Taya and Ashyia were polite, efficient, and did a great job!

Paid $150–200Reasonable priceStandard cleaning
Kevin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Lauren and Hailey did a fine job.

Paid $100–150Reasonable priceStandard cleaning
Ron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

April and Peter are a good team. Lots of laughs and a great cleaning job. My preferred team. Ron

Paid $100–150Reasonable priceStandard cleaning
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

April and Peter did an exceptional job. Meticulous work! They are very personable and willing to assist where needed. They were very detailed oriented. Thank you! Mike

Paid $200–250Great priceStandard cleaningDeep clean
Jacob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

They don’t do too bad at cleaning I just wish they would’ve done better dusting and mopping

Paid $150–200Not sureStandard cleaning
scottLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

The lady's did a nice job, they only forgot one thing...the top of the refrigerator. I had asked them to clean the kitchen and bathroom, otherwise everything looked good.

Paid $150–200OverpricedStandard cleaning
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

My gals did everything I requested and more. Cheerful and efficient.

Paid $200–250Reasonable priceStandard cleaning
JenniferLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Brandy and Nicole did a beautiful job cleaning our home! I hope that I can bake since they cleaned our house!

Paid $150–200Reasonable priceStandard cleaning
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

April and Peter were attentive, responsive, and perfectly pleasant, and my wife and I are certainly happy with our first cleaning. We can't wait to have them back for regular cleanings.

Paid $250–300Reasonable priceStandard cleaning
Philip4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rhonda and Roxann did a great job cleaning our house! We are very pleased and look forward to having them come back!

Paid $200–250Reasonable priceStandard cleaning
Randy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ronda & Roxanne have been my primary crew for over two years. They do an outstanding job of not only cleaning, but tending to extra deep cleaning in various areas that would be easily missed. Thorough, reliable, friendly, and professional. Everything I am looking for in a cleaning crew.

Paid $50–100Great priceStandard cleaning
Alicia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jay and Tay from Molly Maid are friendly, professional, and efficient. They are a pleasure to work with and consistently provide excellent service. Highly recommend Jay and Tay!

Paid $100–150Reasonable priceStandard cleaning
Lucy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I just had my home cleaned by LaReina and Raven, and they did such a beautiful job! Everything looks and smells amazing, and they were able to get it all done in such a short amount of time. I’m especially grateful that they were able to come in and take care of everything while I’m recovering from surgery. Having…

Paid $100–150Reasonable priceStandard cleaning
Tricia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

April & Peter are amazing! So professional! Our home is so clean. They definitely go above and beyond!

Paid $200–250Great priceStandard cleaning
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

8/11/26–Lauren and Jenna are great! Not only they work hard and do a fantastic job, but they are also very sweet and friendly. Thank you! Daniel and Anthony

Paid $100–150Reasonable priceStandard cleaning
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We usually have Kristen & Jason who do an awesome job, but Zayah & Nicole also did an excellent job today!! Thank you Molly Maids!!!

Paid $100–150Reasonable priceStandard cleaning
Jaylene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Did it a great job! Very happy with the Molly maid services!

Paid $150–200Reasonable priceStandard cleaning
Alexa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We are extremely happy with our cleaning from Molly Maid. We have our house cleaned every Wednesday and it is wonderful to walk in to a spotless house. Michelle is fantastic and we appreciate her professionalism and thoroughness. Thank you Michelle and thank you Molly Maid.

Paid $100–150Great priceStandard cleaning
Emma1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Michelle and Gianna did such a good job resetting our house after a chaotic month! It was so nice to come home to a clean house. Thank you Michelle and Gionna!

Paid $300–350Standard cleaning

Show more standard cleaning reviews (166 more) →

Price

$196-24% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 74%Overpriced 4%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning186$153–$277
Deep clean79$247–$459
General housekeeping59$139–$240
Moving-related cleaning33$259–$536
Office & workplace cleaning15$132–$221
Interior & exterior window cleaning3$107–$241

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