House cleaning service · East Peoria, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%71+17.2Value 14%81+11.5Replies to reviews 7%46+3.3Craft & service penalty70−3Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#59 of 64 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★778 Google reviews · 24 photos
90%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
32%reviews answered by the owner
$196typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Molly Maid of Peoria 4.8 out of 5 based on 778 reviews, with the owner responding to 32 percent of feedback. Customers frequently praise the thoroughness of home and office cleaning, friendly communication, and reasonable pricing, often noting that crews are punctual and attentive to specific requests. However, some low-star reviews criticize inconsistent scheduling, missed areas like mirrors or appliances, and difficulty removing customers from email marketing lists.
Google rating: 4.8 out of 5 from 778 reviews (90% five-star).
Reviews on this page: 778 Google reviews (602 with written comments, 15 with photos).
Owner responses: the business replied to 32% of reviews.
Most recent review: October 20, 2026.
Service: Apartment Cleaning Service serving East Peoria, Illinois.
Data from Google, last updated October 31, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Molly Maid of PeoriaApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Molly Maid of Peoria: 75/100 on this factor. Category median: 93.B
75
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Molly Maid of Peoria: 71/100 on this factor. Category median: 92.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Molly Maid of Peoria: 70/100 on this factor. Category median: 94.B
70
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Molly Maid of Peoria: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Molly Maid of Peoria: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Molly Maid of Peoria: 46/100 on this factor. Category median: 77.C
46
Bar = this company · dark tick = category median.
Star ratings
778 Google reviews we collected
4.8of 5
5 stars69890%
4 stars334%
3 stars91%
2 stars132%
1 star253%
Praise vs complaints
Phrases our text analysis found in 602 written reviews
97%praise
Praise82897%
Complaints283%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3118%
Reasonable12874%
Overpriced74%
Not sure85%
$196-24% vs typical apartment cleaning services
Middle half of what 149 customers paid ($153–$265) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results35041%
Staff & attitude23728%
Speed & response12815%
Would recommend8810%
Price & value253%
Communication152%
Honesty & trust132%
What customers talk about
We read 602 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We at Aveyo are very pleased with the cleaning crew Taya & Ashiya from Molly Maids and the excellent job they do maintaining our office spaces.”
“The worst cleaning company where they don’t care about their customers and customers’ valuable time.”
“They are professional, dependable, thorough, and take pride in their work.”
“The owner Joseph, of this franchise is rude, obnoxious and arrogant.”
“They were thorough, efficient, and paid attention to all the little details.”
“Never showed up.”
“Highly recommend Molly Maid, and especially Hailey and Lauren!”
“Very disappointing service so probably will not use them in the future.”
“The pricing was totally reasonable, and honestly, their work was worth every single penny.”
“These services overcharge hundreds of dollars for a glorified spray and wipedown.”
“Brandi, Roxane, and Nicole were friendly, accommodating, respectful, very thorough in communicating with us if we needed anything else done.”
“🏆Tay, Jay and Ashley showed me a professional appearance with genuine smiles, excellent listening skills as well as the positive energy to move fast…”
People customers mention
Maids47 reviews
Bree16 reviews
Ben15 reviews
Bri12 reviews
Dee12 reviews
Jessica11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Molly Maid of Peoria for 6 kinds of job. Pick one to see what they paid and said.
MMarlene2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Lauren and Hailey came to my house October.19. They were excellent and very wonderful to work with. We hope to have them every other week. They were great!!!!
Paid $250–300Reasonable priceDeep clean
TTiffanyLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We at Aveyo are very pleased with the cleaning crew Taya & Ashiya from Molly Maids and the excellent job they do maintaining our office spaces. They are professional, dependable, thorough, and take pride in their work. The offices are consistently clean, and well-maintained. We truly appreciate their hard work,…
BBeth4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
LaReina and Raven were absolutely phenomenal! I was blown away by how spotless everything looked — the bathrooms, floors, kitchen, even the window sills were sparkling. They were incredibly thorough, and the results went way beyond my expectations. The pricing was totally reasonable, and honestly, their work was…
Paid $250–300Reasonable priceDeep clean
Cchrstine4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Peter and Nichole came to clean today and did a great job. Peter even moved out the furniture to clean underneath it. He also did a good job of mopping the living room area and did everything I asked him to do. Nichole did a good job also in the bathrooms and bedrooms and kitchen.
Paid $100–150Reasonable priceGeneral housekeeping
BBetty5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Zayah and Tera did a wonderful job! I am delighted with the cleaning! I enjoyed their cheerful company and excellent service!
Paid $150–200Great priceStandard cleaning
HHeidi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Brandi, Roxane, and Nicole were friendly, accommodating, respectful, very thorough in communicating with us if we needed anything else done. All 3 ladies were polite and didn’t talk about personal issues or talk down about their company. All 3 ladies were absolutely wonderful and I will request them again.( They…
Lauren and Hailey came to my house October.19. They were excellent and very wonderful to work with. We hope to have them every other week. They were great!!!!
Price assessment: Reasonable price
Price: $250–300
Services: Deep clean
Response from the owner · 2 weeks ago
It’s wonderful to hear you were so pleased with the initial cleaning on all three floors. Thank you for sharing your feedback and for choosing MOLLY MAID of Peoria. We appreciate your kind words about our team and would love to help with your cleaning needs again in the future!
L
Lauren5 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
If you’re reading this review, stop looking at other options and just book with Molly Maid!
Hailey and Lauren did a FANTASTIC job! They were thorough, efficient, and paid attention to all the little details. They worked quickly without sacrificing quality, and the house looks amazing!
There’s truly nothing better than coming home to a fresh, clean house, especially when you didn’t have to lift a finger to make it happen. Highly recommend Molly Maid, and especially Hailey and Lauren!
Price assessment: Reasonable price
Response from the owner · 2 weeks ago
We’re so glad you enjoyed coming home to a spotless space and had such a great experience with us. It’s wonderful to hear our team made everything look amazing and took care of every detail. Thank you for recommending MOLLY MAID of Peoria and taking the time to share your experience. We’d love to welcome you back anytime you need a hand!
T
Tiffany WolfeLocal Guide · 10 reviewsiTotal number of Google reviews Tiffany has written across all businesses on Google Maps, not just this one.
We at Aveyo are very pleased with the cleaning crew Taya & Ashiya from Molly Maids and the excellent job they do maintaining our office spaces. They are professional, dependable, thorough, and take pride in their work. The offices are consistently clean, and well-maintained. We truly appreciate their hard work, attention to detail, and dedication to keeping our workplace clean and welcoming. Highly recommend their services!
Price assessment: Reasonable price
Price: $100–150
Services: Office & workplace cleaning
Response from the owner · 2 weeks ago
We truly appreciate you sharing such thoughtful feedback, Tiffany. It's wonderful to know our team members have set such a high standard in keeping your office consistently clean and welcoming. Thank you for recommending MOLLY MAID of Peoria and for highlighting the professionalism and dedication you experience. We're grateful to work with clients like Aveyo and look forward to maintaining these standards for you.
N
Nicholas Woerner2 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Peter and Ashyia do good work and the office looks clean would definitely recommend them.
Price assessment: Great price
Services: Office & workplace cleaning
Response from the owner · 2 weeks ago
We really appreciate your recommendation, Nicholas, and are glad to hear you were pleased with the clean office and the service from our team. Thank you for taking the time to share your experience with MOLLY MAID of Peoria. We would love to welcome you back whenever you need us again!
B
Beth Martin4 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
LaReina and Raven were absolutely phenomenal! I was blown away by how spotless everything looked — the bathrooms, floors, kitchen, even the window sills were sparkling. They were incredibly thorough, and the results went way beyond my expectations. The pricing was totally reasonable, and honestly, their work was worth every single penny. I’m genuinely excited to have them come back every other week to keep my home looking this amazing.
Price assessment: Reasonable price
Price: $250–300
Services: Deep clean
Response from the owner · 2 weeks ago
It truly means a lot to hear how delighted you are with our service and the spotless results throughout your home. We appreciate you sharing that the experience exceeded your expectations and that you found the pricing fair. Thank you for choosing MOLLY MAID of Peoria and for trusting our team to keep your home looking fantastic. We're excited to continue caring for your space on a regular basis!
C
chrstine aberle4 reviewsiTotal number of Google reviews chrstine has written across all businesses on Google Maps, not just this one.
Peter and Nichole came to clean today and did a great job. Peter even moved out the furniture to clean underneath it. He also did a good job of mopping the living room area and did everything I asked him to do. Nichole did a good job also in the bathrooms and bedrooms and kitchen.
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Response from the owner · 2 weeks ago
It is wonderful to hear how happy you were with the care and attention provided by our team. Thank you for mentioning all the detailed work throughout your home and sharing your positive experience with MOLLY MAID of Peoria. We appreciate your trust and hope to welcome you back again!
B
Bernie Frank5 reviewsiTotal number of Google reviews Bernie has written across all businesses on Google Maps, not just this one.
The ladies were exceptionally good I would like them to come every time
Price assessment: Reasonable price
Price: $150–200
Services: Interior & exterior window cleaning
Response from the owner · 2 weeks ago
It’s wonderful to hear you had such a positive experience with our team. We appreciate your kind words and will do our best to make sure you have the same team for each visit. Thank you for choosing MOLLY MAID of Peoria, and we look forward to taking care of your home again soon!
B
Betty Pugh5 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Zayah and Tera did a wonderful job! I am delighted with the cleaning! I enjoyed their cheerful company and excellent service!
Price assessment: Great price
Price: $150–200
Services: Standard cleaning
Response from the owner · 4 months ago
It is wonderful to hear how pleased you were with the results, particularly in your basement and kitchen. Thank you for taking the time to share your experience and for trusting MOLLY MAID of Peoria with your cleaning needs. We hope to welcome you back again soon!
G
Gail Juarez8 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
We loved hearing how happy you were with your recent visit. Thank you for sharing your appreciation for our team members and for choosing MOLLY MAID of Peoria. We look forward to helping you again soon!
S
Shirley J Burton2 reviewsiTotal number of Google reviews Shirley has written across all businesses on Google Maps, not just this one.
Taya and Ashyia were polite, efficient, and did a great job!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · 3 weeks ago
We’re so glad to hear you found our team polite, efficient, and that you were pleased with the work they did. Thank you, Shirley, for sharing your experience and for choosing MOLLY MAID of Peoria. We’d love to welcome you back next time you need a hand!
