INTERIOR CLEANING SERVICES · VIRGINIA BEACH, VA
Monster Clean logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%98+14.7Craft & service 20%71+14.2Value 10%62+6.2Momentum 8%76+6.1Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Monster Clean

Better than 75% of interior cleaning services · #5 of 20

4.9★669 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
19%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Monster Clean for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$400–450
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Carpet cleaning” · showing 20

★★★★★ L · a week ago

Excellent work stains are gone. Friendly service.

Carpet cleaning
★★★★★ Daniel · Edited a week ago

Awesome service! Will definitely use again!

Carpet cleaningCarpet steam cleaning+ Punctuality+ Quality+ Professionalism
★★★★★ Khadija · 3 months ago

I called and need a deep carpet cleaning urgently at a reasonable price.

Paid $500+Reasonable priceCarpet cleaning
★★★★★ Tambria · 6 months ago

Monster Clean was courteous and professional from first phone call to finished carpet cleaning. The tech Devyaun was on time and did his best to accommodate all requests.

Reasonable priceUpholstery cleaningCarpet cleaning
★★★★★ Alice · 8 months ago

Great service and even better customer service. We are all very Happy with the results. Highly recommend!!

Carpet cleaning
★★★★ Christine · 11 months ago

I had a great experience with Monster Clean. I scheduled the appointment then had something come up last minute and couldn’t be home when Doug was to come so rescheduled the following week completely forgot I rescheduled for Tuesday and not Wednesday so yet again I had to reschedule. The woman I spoke to…

Carpet cleaning
★★★★★ Annette · a year ago

Tristan at Monster Clean, did a great job cleaning the rug. Excellent customer service with a smile. I would definitely recommend them to anyone needing any carpets cleaned.

Carpet cleaning
★★★★★ Corinne · a year ago

Excellent Service. Prompt. Highly recommend for any carpet cleaning. Thank you.

Great priceCarpet cleaning
★★★★★ Jason · a year ago

Absolutely phenomenal professionalism. Prompt on time service with an excellent outcome.

Carpet cleaning
★★★★★ Katie · Edited 3 years ago

This is my second time using Monster Clean and I plan to use them again. They are speedy, professional and friendly.

Carpet cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
★★★★★ Todd · 3 years ago

Monster clean sets the example of what a professional, customer service oriented and great value that a company should be. From my first call to them, their communication was spot on and their services clearly explained along with how they price their jobs. We called them to clean our carpets along with an area rug…

Carpet cleaningArea rug cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Pit · 3 years ago

Great service, very professional ans fast. To be recommended!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Georben · 3 years ago

Amazing! Quick and professional!

Carpet cleaningCarpet steam cleaning+ Quality+ Professionalism+ Value
★★★★★ Shannon · 3 years ago

We used Monster clean because our dogs were sick on our brand new carpet. Doug came in and saved the day. We now have clean carpets so the babies can crawl and roll around safely. Thank you Doug, for being professionally and friendly and coming on such short notice.

Carpet cleaning
★★★★★ Kingdom · 3 years ago

Very professional, quick and throughout a great job!

Carpet cleaning+ Professionalism
★★★★★ lori · 3 years ago

Doug was right on time, very nice guy and did a great job!

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ kay · 3 years ago

Love this company!! Will definitely use them again and highly recommend them 👍

Carpet cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Mike · 3 years ago

Great experience, same day response, they were very efficient. Would recommend and will be glad to work to work with them again.

Carpet cleaningCarpet steam cleaningFlooring+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Kim · 3 years ago

Monster Clean did an incredible job on my carpets! My carpets look and smell great and the service was top notch!

Carpet cleaningCarpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
★★★★★ Eddie · 3 years ago

Monster Clean did a great job cleaning our house after a move out.

Carpet cleaningCarpet steam cleaningFlooring+ Professionalism

Show more carpet cleaning reviews (25 more) →

vs category

Blue = Monster, grey = interior cleaning services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.83★ (12 reviews)2024-Q2: 5.00★ (23 reviews)2024-Q3: 5.00★ (29 reviews)2024-Q4: 5.00★ (25 reviews)2025-Q1: 5.00★ (14 reviews)2025-Q2: 4.96★ (25 reviews)2025-Q3: 4.96★ (25 reviews)2025-Q4: 4.89★ (18 reviews)2026-Q1: 5.00★ (10 reviews)2026-Q2: 5.00★ (13 reviews)2026-Q3: 5.00★ (7 reviews)2026-Q4: 5.00★ (4 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$347+71% vs typical interior cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Great price 31%Reasonable 57%Overpriced 2%Not sure 10%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%98+14.7Craft & service 20%71+14.2Value 10%62+6.2Momentum 8%76+6.1Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
73
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
71
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
62
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
76
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
3

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+247 / −0
Professionalism
+260 / −0
Responsiveness
+230 / −0
Punctuality
+246 / −0
Value
+195 / −2

Compare with