INTERIOR CLEANING SERVICES · VIRGINIA BEACH, VA
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%98+14.7Craft & service 20%71+14.2Value 10%62+6.2Momentum 8%76+6.1Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%98+14.7Craft & service 20%71+14.2Value 10%62+6.2Momentum 8%76+6.1Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREMonster Clean
Better than 75% of interior cleaning services · #5 of 20
4.9★669 Google reviewsGoogle star rating as shown on Google Maps.
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
19%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Monster Clean for office cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 2 Google reviews tagged “Office cleaning”
Josh7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Area rug cleaningDrapes & curtain cleaningOffice cleaning+ Responsiveness+ Quality+ Professionalism
Chris5 years ago★★★★★
Rating only, no written review.
Office cleaning+ Responsiveness+ Punctuality+ Quality
vs category
Blue = Monster, grey = interior cleaning services average
Rating over time
Price
$347+71% vs typical interior cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 31%Reasonable 57%Overpriced 2%Not sure 10%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%98+14.7Craft & service 20%71+14.2Value 10%62+6.2Momentum 8%76+6.1Track record 7%93+6.5Accountability 5%3+0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
73
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
98
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
71
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
62
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
76
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
93
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
3
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+247 / −0
Professionalism
+260 / −0
Responsiveness
+230 / −0
Punctuality
+246 / −0
Value
+195 / −2
