Carpet cleaning service · San Diego, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 108 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 73%
5.0★★★★★1,321 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$277typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers generally praise the company for punctuality, clear communication, and fair pricing, noting that carpets often look refreshed after service. Recurring themes include efficient scheduling, text reminders, and thorough cleaning of stains and odors. However, some lower-rated reviews criticize inconsistent attention to detail, such as leaving furniture disassembled, skipping final drying steps, or mishandling pricing discrepancies.
Google rating: 5.0 out of 5 from 1,321 reviews (98% five-star).
Reviews on this page: 1,321 Google reviews (1,066 with written comments, 95 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Carpet Cleaning serving San Diego, California.
Data from Google, last updated October 26, 2026.
Score profile vs other carpet cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Monster Steamer Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Monster Steamer Carpet Cleaning: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Monster Steamer Carpet Cleaning: 97/100 on this factor. Category median: 99.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Monster Steamer Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Monster Steamer Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Monster Steamer Carpet Cleaning: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
1,321 Google reviews we collected
5.0of 5
5 stars1,29098%
4 stars191%
3 stars30%
2 stars60%
1 star30%
Praise vs complaints
Phrases our text analysis found in 1,066 written reviews
99%praise
Praise1,97899%
Complaints211%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price13432%
Reasonable25562%
Overpriced82%
Not sure164%
$277+5% vs typical carpet cleaning
Middle half of what 363 customers paid ($203–$397) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results58829%
Staff & attitude50825%
Speed & response34717%
Would recommend25813%
Communication1307%
Price & value1296%
Honesty & trust392%
What customers talk about
We read 1,066 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The guy came out and did a great job and the bill was even $60ish cheeper then quoted.”
“I was ready to replace a badly damaged room but thought I would try to save the carpet.”
“David was amazing, very professional and helpful, and did a great job and cleaned up after.”
“They gave me a price over the phone and i immediately scheduled.”
“We highly recommend their services AND Ivan as a technician!”
“I do not recommend.”
“Ivan Did our carpets and did a very good job was pretty quick communicative and very pleasant.”
“Fair price and no heavy up-selling, which I was expecting.”
“The couch cleaning was a bit pricey, and maybe not worth for the 9 year old IKEA couch that was in the family room but we love it.”
“They were very upfront about the entire process - exact pricing, exact areas to be cleaned, the type of cleaning, etc.”
People customers mention
David54 reviews
Angel28 reviews
Cristian13 reviews
Josh12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Monster Steamer Carpet Cleaning for 7 kinds of job. Pick one to see what they paid and said.
Aaron5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Doing some research and saw this company on Google, gave it a try. Appointment setup was easy, got plenty of text reminders, and the tech texted when he was on his way. Cleaning itself was very good, happy with the result. The shining star of this though was the service. David was amazing, very professional and…
Stephanie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tatiana did a deep cleaning of our home, she did a great job cleaning and we were very happy with it!
Paid $400–450Reasonable price
Frederick4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Josh saved a room for me. I was ready to replace a badly damaged room but thought I would try to save the carpet. I was fit in on short notice. Thank You!
Paid $150–200Great priceCarpet steam cleaning
VelinaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I have been using Monster Steamer for years now. Always happy with the results. David doesn't leave a stain. Never have to point to an area he missed. Love his work. Highly recommend them!!
MichaelLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Fantastic carpet cleaning job. Ivan my technician was absolutely terrific. Highly recommend. Look no further.
Paid $200–250Great priceCarpet steam cleaning
nahid5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I just switched my regular carpet cleaning company and decided to give Monster carpet cleaning a try. They did such a good job. Ivan was very sweet and professional. I’m very happy with the job he did. Will definitely use them again in the future.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Brittany ArmstrongLocal Guide · 24 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Great experience! The tech was very efficient. We're happy with the service.
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · 2 days ago
Hi Brittany! We’re so glad to hear you had a great experience and that our tech impressed you with their efficiency. Thanks for sharing your positive thoughts!
Andrew DillonLocal Guide · 76 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Hired todo a last minute cleaning on a home I just purchased. They gave me a price over the phone and i immediately scheduled. The guy came out and did a great job and the bill was even $60ish cheeper then quoted. I will call call again! Great job.
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Hi Andrew! We're thrilled to hear about your positive experience and that the service exceeded your expectations. Thank you for your kind words and support!
Alejandra Parra12 reviewsiTotal number of Google reviews Alejandra has written across all businesses on Google Maps, not just this one.
Alan worked really hard to get our carpets cleaned!
Price assessment: Not sure
Price: $350–400
Services: Carpet steam cleaning
Response from the owner · 3 days ago
Thanks so much, Alejandra! We're delighted to hear Alan made such a great impression and got your carpets looking fresh. We appreciate you sharing your experience!
Mary Lashinsky5 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Doing some research and saw this company on Google, gave it a try. Appointment setup was easy, got plenty of text reminders, and the tech texted when he was on his way. Cleaning itself was very good, happy with the result. The shining star of this though was the service. David was amazing, very professional and helpful, and did a great job and cleaned up after. Will definitely use them again!
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a week ago
Hi Aaron! It’s wonderful to hear you had such a smooth experience. We're thrilled that David's professionalism and service stood out. Thank you for your kind words!
James Kear4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Tatiana did a deep cleaning of our home, she did a great job cleaning and we were very happy with it!
Price assessment: Reasonable price
Price: $400–450
Response from the owner · a week ago
Thanks, Stephanie! We're so glad to hear Tatiana's hard work made such a positive impact on your home. Your happiness with the service means a lot to us!
Tim Vincent1 reviewiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Great company and amazing turn around. It was quick and straight to the task. They did an amazing job 👏. Thanks
Response from the owner · a week ago
Hi Jose! We're so glad to hear that you had a great experience with us. It's awesome that our quick service and quality work made an impact. Thanks for the kind words and the applause! 🎉
Joe AzarLocal Guide · 34 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
