Pet store · Santa Barbara, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%66+18.6Replies to reviews 8%29+2.4Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#120 of 136 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 12%
4.6★★★★★78 Google reviews · 24 photos
79%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the store 4.6 out of 5 based on 78 reviews, with the owner replying to only 6 percent of them. Customers frequently cite the staff's product knowledge, friendly demeanor, and reasonable pricing for dog, cat, and fish supplies, including raw food options. Common criticisms involve perceived condescension or dismissiveness during interactions, particularly regarding specific product availability or pet care preferences, as well as concerns about uncontrolled dogs in the store.
Google rating: 4.6 out of 5 from 78 reviews (79% five-star).
Reviews on this page: 78 Google reviews (49 with written comments, 3 with photos).
Owner responses: the business replied to 6% of reviews.
Most recent review: July 3, 2025.
Service: Pet Groomer serving Santa Barbara, California.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
Montecito Pet ShopPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Montecito Pet Shop: 66/100 on this factor. Category median: 86.B
66
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Montecito Pet Shop: 66/100 on this factor. Category median: 82.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Montecito Pet Shop: 29/100 on this factor. Category median: 50.D
29
Bar = this company · dark tick = category median.
Star ratings
78 Google reviews we collected
4.6of 5
5 stars6279%
4 stars1013%
3 stars11%
2 stars00%
1 star56%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
86%praise
Praise4486%
Complaints714%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3263%
Price & value816%
Would recommend48%
Quality & results36%
Communication24%
Speed & response12%
Honesty & trust12%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“, has a selection of freshwater fish as well with nice clean tanks.”
“…prove me, but I didn't even want a kitten after that because of how rude Lynn was being, I work for the Santa Barbara Sheriff's department and she tho…”
“I agree that this is the best shop for affordable raw pet foods.”
“Anyway, they have always been helpful and cordial to me, and I will give them 5 stars.”
“We purchase Orijen pet food because it has come highly recommended to us by our vet, trainer, as well as we have seen the amazing results that it has…”
“Great service 👏 👍”
“…came to all the food choices, and Lacey was patient with me when she explained the difference between generic brands of dog food with 'fillers' and pr…”
“They carry healthy products that can be hard to find, and will quickly order anything not on hand.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
JJamesLocal Guide · 196 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
as of July 3 (2025) temporary location is 1924 Cliff Dr. by the old Chase Bank..
A family owned pet store, not a big box chain. Has the small hometown feeling of a pet store that knows pets and cares about your pets. Has a great selection of traditional dog and cat products from food, toys, etc., has a selection of…
SStephanie9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love this little neighborhood shop. Excellent quality dogfood brands. Always polite and helpful.
JJoannaLocal Guide · 217 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These women are so knowledgeable and amazing when it comes to ANYTHING having to do with your cat or dog. THEY KNOW THEIR STUFF!! I learn something new and interesting every time that I walk in there. They also donate a lot to local charities which means a lot to me.
AAceLocal Guide · 58 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★
I don't get why the call themselves the Montecito Pet Shop. Wrong team. We are the Mesa!
GGeoffreyLocal Guide · 242 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
This little shop is an essential part of the Mesa shopping center. The staff are good folks with a lot of product knowledge and they obviously love beasts.
My dog Willy and I love to shop there, he always finds a delicious treat or a new squeaky toy.
(And then we go next door to the Little Things bakery and have a snack for me!)
CChristyLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★
I was so disappointed that my questions over the phone about wether or not a product was in stock was met with, “I don’t know’l with a healthy dose of I don’t care attitude.
Ridiculously, I went to the store. When my first question was answered the same way I left.
as of July 3 (2025) temporary location is 1924 Cliff Dr. by the old Chase Bank..
A family owned pet store, not a big box chain. Has the small hometown feeling of a pet store that knows pets and cares about your pets. Has a great selection of traditional dog and cat products from food, toys, etc., has a selection of freshwater fish as well with nice clean tanks. They carry feeder insects for your reptiles as well. Pretty much have everything that you need feed and care for your pet. A great pet store near Cliff Drive in santa barbara.
S
Stephanie Schatz9 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
These women are so knowledgeable and amazing when it comes to ANYTHING having to do with your cat or dog. THEY KNOW THEIR STUFF!! I learn something new and interesting every time that I walk in there. They also donate a lot to local charities which means a lot to me.
A
Ace TateLocal Guide · 58 reviewsiTotal number of Google reviews Ace has written across all businesses on Google Maps, not just this one.
This little shop is an essential part of the Mesa shopping center. The staff are good folks with a lot of product knowledge and they obviously love beasts.
My dog Willy and I love to shop there, he always finds a delicious treat or a new squeaky toy.
(And then we go next door to the Little Things bakery and have a snack for me!)
C
Christy BLocal Guide · 25 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
I was so disappointed that my questions over the phone about wether or not a product was in stock was met with, “I don’t know’l with a healthy dose of I don’t care attitude.
Ridiculously, I went to the store. When my first question was answered the same way I left.
J
Jessica KirchbergLocal Guide · 45 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
This is a wonderful shop. Top brands and knowledgable staff. They are so helpful and accommodating. Lacey specifically has been an absolute pleasure to work with, she's gone out of her way to help us every time to find the right food/brands for our dog. Thank you so much!
E
Erik ThurmanLocal Guide · 69 reviewsiTotal number of Google reviews Erik has written across all businesses on Google Maps, not just this one.
