Tax preparation service · Mooresville, NC · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%76+19.8Value 15%100+15.2Experts Score= 87Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★95 Google reviews
98%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Mooresville Tax Service 4.9 out of 5 based on 95 reviews, noting that the owner responds to all feedback. Clients frequently praise the staff for handling both personal and business tax returns with professionalism, punctuality, and clear communication that simplifies complex financial matters. While most experiences are positive, one recurring criticism involves a dispute over a high retainer fee and projected total costs for basic filings.
Google rating: 4.9 out of 5 from 95 reviews (98% five-star).
Reviews on this page: 95 Google reviews (87 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 6, 2026.
Service: Tax Preparation Service serving Mooresville, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mooresville Tax ServiceTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mooresville Tax Service: 88/100 on this factor. Category median: 91.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mooresville Tax Service: 76/100 on this factor. Category median: 88.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mooresville Tax Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mooresville Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
95 Google reviews we collected
4.9of 5
5 stars9398%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
99%praise
Praise14899%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price943%
Reasonable1257%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4128%
Would recommend3523%
Speed & response2416%
Communication1812%
Quality & results1611%
Honesty & trust128%
Price & value32%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have had service provided by Moorsville Tax for several years and have found them to be very Profesional and extremely helpful.”
“I would absolutely recommend her to anyone needing tax preparation help!”
“Return calls promptly and always have been very concerning and solving of my financial needs.”
“Their communication is second to none and they actually make tax season feel easy!”
“Regina provides exceptional service and truly stands out for her professionalism and personable approach.”
“Highly recommend her if you’re looking for someone knowledgeable and dependable!”
“They are thorough and I love being able to ask questions and get answers in a reasonable time.”
People customers mention
Regina4 reviews
Craig4 reviews
Chrisann3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mooresville Tax Service for 7 kinds of job. Pick one to see what they paid and said.
Ann3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have had service provided by Moorsville Tax for several years and have found them to be very Profesional and extremely helpful. Return calls promptly and always have been very concerning and solving of my financial needs. In my recent transaction MacKenzie has been very attentive , concerned and helpful. Thank you .
Reasonable priceIncome tax return preparation
Open6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
5 Stars is not enough I want to give them 10. Chrisann is by far the best partner to have on your side for doing your business and personal taxes.
She is so knowledgeable, passionate and truly cares about your goals and making sure you understand the process of taxes.
By far the best tax service company I have…
Great priceTax problem consultingNew business tax consultingTax Accounting
Alana10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Rebecca is great to work with! She made a stressful situation manageable and set me up with resources to further my financial goals!
Dan10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Regina provides exceptional service and truly stands out for her professionalism and personable approach. She consistently makes us feel valued, as though we are her top priority. We continue to return specifically because of the outstanding experience she provides. Thank you to Mooresville Tax Service and Regina for always making us feel welcome.
TracyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
100% pleased with the quality of work, the quick turn time, and professionalism of Mooresville Tax Service. Rachel N. was truly a pleasure to work with. This was my first year, using their services, but definitely won’t be the last!
Julie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Regina is amazing and efficient at filing our taxes. She ensures we fully understand how are taxes are filed and provides any consult needed. Highly recommend!
I have had service provided by Moorsville Tax for several years and have found them to be very Profesional and extremely helpful. Return calls promptly and always have been very concerning and solving of my financial needs. In my recent transaction MacKenzie has been very attentive , concerned and helpful. Thank you .
Price assessment: Reasonable price
Services: Income tax return preparation
Response from the owner · 3 months ago
Thank you so much for your thoughtful review and for trusting Mooresville Tax with your tax and financial needs over the years. We truly appreciate your continued confidence in our team.
We're so glad to hear that you've consistently experienced professional, responsive service and that MacKenzie was attentive, caring, and helpful during your recent transaction. Whether we're assisting with tax preparation, financial services, or answering questions along the way, our goal is always to provide personalized support and help our clients feel confident every step of the process.
Your kind words mean so much to us. Thank you again for your loyalty and for taking the time to share your experience. We look forward to continuing to serve you with all of your tax and financial needs for many years to come!
Open Arms Consulting & Services6 reviewsiTotal number of Google reviews Open has written across all businesses on Google Maps, not just this one.
5 Stars is not enough I want to give them 10. Chrisann is by far the best partner to have on your side for doing your business and personal taxes.
She is so knowledgeable, passionate and truly cares about your goals and making sure you understand the process of taxes.
By far the best tax service company I have ever had.
I’m telling you if you are tired of not feeling like your tax person or company is taking care of you… reach out to Chrisann at Mooresville Tax service, they got your back.
Price assessment: Great price
Services: Tax problem consulting, New business tax consulting, Tax Accounting, Income tax return filing, Income tax return preparation, Tax planning, Business tax services
Response from the owner · 3 months ago
Thank you for your honest, kind, and thoughtful review. We truly appreciate your trust and look forward to supporting you for many years to come!
Angela MooreLocal Guide · 14 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
I'd gave Mooresville Tax Service 1 instead of a 2 because they suggested they refund my 2K retainer after I told them I'd never been asked for a $2000 retainer and asked them about projected total cost. I noted that while I had multiple tax years to do, unless they had some really good tax deductions i didn't know about, my deductions would be very basic. I did not have a business, etc... I'm just ordinary people. When I asked about those things, Chrisann told me about a $450 an hour IRS rep if needed and $750 to $850 fee for each tax year, followed by telling me she thought it best if they refund our $2000 retainer and we coukd come by and pick it up. I hadn't even asked for it back. She was like, come get it, we know you not going to let us rip you off on a basic tax return. So, unless you're a doctor, lawyer or in real estate with big tax troubles.... in other words, RICH. Don't bother. And even if you are rich, dont bother.
Response from the owner · 5 months ago
Angela,
I am having trouble responding as this is the first time MTAX hasn't received a 5-Star Review which has me tongue-tied. First let me state as the owner I always want to meet a client's expectations and with you we did not succeed. I am a little surprise by the low score considering you were refunded all monies and were out $0. In fact the only one who lost money in this experience was me. With that said I would still like to speak with you to get more clarity where we dropped the ball. Obviously this happened during our most busiest time of year (Tax Season) so my involvement was minimal.
I would like our failure to turn into an opportunity for my company to grow so I am inviting you to call our office at 704-360-1040 and set a meeting at your convenience to discuss the events and get your input on where we can improve. Hopefully you will afford me this opportunity and I can gain something from our meeting that I can share with my staff.
Thank you for your consideration
Craig Lancaster
Chris6 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Regina provides exceptional service and truly stands out for her professionalism and personable approach. She consistently makes us feel valued, as though we are her top priority. We continue to return specifically because of the outstanding experience she provides. Thank you to Mooresville Tax Service and Regina for always making us feel welcome.
Response from the owner · 6 months ago
Dan,
As the owner it makes me proud to hear you had a great experience with Regina. She is great and makes everyone feel like they are part of the MTAX Family!! We are glad to have you as a client and look forward to helping you for many years.
Tracy SadowskiLocal Guide · 19 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
100% pleased with the quality of work, the quick turn time, and professionalism of Mooresville Tax Service. Rachel N. was truly a pleasure to work with. This was my first year, using their services, but definitely won’t be the last!
Response from the owner · 6 months ago
Tracy,
Welcome to the MTAX Family. You are in great hands with Rachel and we are excited to assist you for many years to come.
Julie Powers6 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Regina is amazing and efficient at filing our taxes. She ensures we fully understand how are taxes are filed and provides any consult needed. Highly recommend!
Response from the owner · 6 months ago
Julie,
Thank you for the Great Review! We are glad when we make our clients happy. Regina is here all year long so don't hesitate to contact her if you need anything.
Jennifer Costanzo6 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Excellent experience and customer service! Regina was very helpful and professional with both our personal and business taxes. Highly recommended!
Services: Tax Accounting, Income tax return filing, Income tax return preparation, Business tax services
Response from the owner · 6 months ago
Jennifer,
Regina has been our Rock Star this year!! We are glad to hear your experience was Excellent!! Regina is here all year so if you need anything don't hesitate to reach out.
David Di Leo5 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
