House cleaning service · Denver, CO · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 54 apartment cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 49%
4.9★★★★★333 Google reviews · 23 photos
93%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$315typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mop Stars Cleaning Service 4.9 out of 5 based on 333 reviews, with the owner responding to 92% of feedback. Customers frequently praise the company for thorough deep and move-out cleaning, punctual arrivals, easy online scheduling, and responsive communication regarding last-minute changes. While most experiences are positive, some lower-rated reviews cite inconsistent crew performance, missed details like dust or appliances, and instances of late arrivals without prior notice.
Google rating: 4.9 out of 5 from 333 reviews (93% five-star).
Reviews on this page: 333 Google reviews (281 with written comments, 2 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 21, 2026.
Service: Apartment Cleaning Service serving Denver, Colorado.
Data from Google, last updated October 26, 2026.
Score profile vs other apartment cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Mop Stars Cleaning ServiceApartment Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mop Stars Cleaning Service: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mop Stars Cleaning Service: 87/100 on this factor. Category median: 94.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mop Stars Cleaning Service: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mop Stars Cleaning Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mop Stars Cleaning Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mop Stars Cleaning Service: 94/100 on this factor. Category median: 74.A
94
Bar = this company · dark tick = category median.
Star ratings
333 Google reviews we collected
4.9of 5
5 stars31093%
4 stars144%
3 stars10%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 281 written reviews
98%praise
Praise48198%
Complaints102%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2638%
Reasonable4058%
Overpriced11%
Not sure23%
$315+16% vs typical apartment cleaning services
Middle half of what 60 customers paid ($233–$384) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results16934%
Speed & response9119%
Staff & attitude7415%
Would recommend7315%
Communication429%
Price & value306%
Honesty & trust122%
What customers talk about
We read 281 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The woman who showed up was thorough, diligent and professional.”
“My second cleaning though was awful.”
“Fast, efficient, friendly service that I will continue to use.”
“Easy scheduling, great communication, prompt service, & friendly staff.”
“Vanessa did an amazing job for our moving out cleaning, I highly recommend!”
“Very courteous, great at communication, and very fair pricing.”
“Very reasonably price bc i should have been charged more.”
“Not worth it.”
“I will absolutely be using Mop Stars again and highly recommend them to anyone in Denver looking for a reliable and meticulous cleaning service.”
People customers mention
Guy17 reviews
Julie6 reviews
Holly4 reviews
Mopstars3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mop Stars Cleaning Service for 4 kinds of job. Pick one to see what they paid and said.
J1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Team Fabiloa did exactly what I needed by cleaning my home. Fast, efficient, friendly service that I will continue to use. I hope to get the same team every time. Thank you Mop Stars! It’s not easy to choose from the plethora of cleaning companies out there available. I’m happy with my choice and the price was right.
Paid $250–300Reasonable priceStandard cleaning
Dan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I had a deep cleaning performed after I moved out of my home. The woman who showed up was thorough, diligent and professional. The house looks and smells great after her work.
Dillon2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They did a great job cleaning both the house we moved out of and the one we moved into.
Paid $500+Reasonable priceMoving-related cleaning
MorganLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This was my first time using Mop Stars and the entire process was incredibly easy. Getting a quote and scheduling the service was quick and straightforward. As a real estate agent, I regularly hire cleaners for both my listings and my buyers, and they did a fantastic job. My clients gave them two thumbs up, and I'll…
Paid $300–350Great priceMoving-related cleaning
Allison7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are always on time and do an amazing job. Their attention to detail exceeds other services in the area!
Paid $200–250Reasonable priceStandard cleaning
Denise3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
You did a great job on a vacant home that you cleaned for our company. I will refer you!
Team Fabiloa did exactly what I needed by cleaning my home. Fast, efficient, friendly service that I will continue to use. I hope to get the same team every time. Thank you Mop Stars! It’s not easy to choose from the plethora of cleaning companies out there available. I’m happy with my choice and the price was right.
Price assessment: Reasonable price
Price: $250–300
Services: Standard cleaning
Response from the owner · 3 days ago
Julie we so appreciate the feedback, and Fabiola will be thrilled to hear you had a great experience; thank you.
Dan Edstrom6 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
I had a deep cleaning performed after I moved out of my home. The woman who showed up was thorough, diligent and professional. The house looks and smells great after her work.
Price assessment: Not sure
Price: $500+
Services: Moving-related cleaning, Deep clean
Response from the owner · 3 days ago
That is great to hear Dan, and I will share your feedback with Vanesa.
Dillon Blechar2 reviewsiTotal number of Google reviews Dillon has written across all businesses on Google Maps, not just this one.
This was my first time using Mop Stars and the entire process was incredibly easy. Getting a quote and scheduling the service was quick and straightforward. As a real estate agent, I regularly hire cleaners for both my listings and my buyers, and they did a fantastic job. My clients gave them two thumbs up, and I'll definitely be using them again in the future. I also really appreciated the ability to customize the service with specific add-ons, such as blind dusting. Every home is different, so it's nice to be able to pick and choose the services that make the most sense for each property. Overall, a great experience and highly recommended.
Price assessment: Great price
Price: $300–350
Services: Moving-related cleaning
Response from the owner · 4 months ago
We appreciate you Morgan, and we are always happy to help our Realtor clients.
Allison Smith7 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Ana and Alby did a thorough and efficient cleaning of my new home before move-in. It feels great knowing that the whole place has been thoroughly cleaned from top to bottom. I would recommend MopStars and will likely book with them again for routine cleaning of my home.
Price assessment: Reasonable price
Services: Moving-related cleaning
Response from the owner · a month ago
Thank you Sarah, We truly appreciate your feedback and hope to see you again.
Kelly FinleyLocal Guide · 14 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
