Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Mop Stars Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%94+6.6Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Mop Stars Cleaning Service

Thornton, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 54 apartment cleaning services · 4.9★ from 333 Google reviews

📞 Call (303) 481-1976Request a call backWebsite ↗

Report card

Percentile vs other apartment cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mop Stars Cleaning Service is better than 90% of apartment cleaning services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mop Stars Cleaning Service is better than 87% of apartment cleaning services.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mop Stars Cleaning Service is better than 100% of apartment cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mop Stars Cleaning Service is better than 100% of apartment cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mop Stars Cleaning Service is better than 100% of apartment cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mop Stars Cleaning Service is better than 94% of apartment cleaning services.A
94

Reviews for your job

Customers hired Mop Stars Cleaning Service for 4 kinds of job.

Mop Stars Cleaning Service for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Office & workplace cleaning”

Alexis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We switched cleaners this past month to Mop Stars. After Julie cleans we can smell and see the difference from our previous cleaners. We have been so happy since switching, she takes great care of our space.

Office & workplace cleaning+ Responsiveness+ Quality+ Professionalism
BerkeleyLocal Guide · 133 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Guy went way above and beyond to ensure that we were not only happy, but thrilled and delighted with the work. Laura and Yasmine came to clean our home and their thoroughness and attention to detail was incredible. Pros: 1. No picture frame, shelf, trinket, doodad, or piece of furniture was left unturned. We have…

Deep cleanOffice & workplace cleaning
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Natalie and April did a great job with an initial deep clean of our office. They were polite, thorough and very fast. We look forward to using them regularly for our ongoing workplace cleaning.

Deep cleanOffice & workplace cleaning
Kati6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tyhannie has been wonderful to work with in our office to keep us looking clean and professional! She and Guy were very helpful when we needed to rearrange due to an emergency.

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Marcia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceOffice & workplace cleaning
Shauna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceOffice & workplace cleaning

Price

$315+16% vs typical apartment cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 58%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean85$253–$460
Moving-related cleaning70$290–$555
Standard cleaning58$158–$290
Office & workplace cleaning6—

Compare with

Maxi Clean LLC - San Pablo Residential & Commercial Cleaning logoMaxi Clean LLC - San Pablo Residential & Commercial CleaningExperts Score 99Richmond · 5.00★Emiliano House cleaning logoEmiliano House cleaningExperts Score 99Richmond · 5.00★NaturallyNeat Cleaning Services logoNaturallyNeat Cleaning ServicesExperts Score 98Philadelphia · 4.98★