Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Mor Furniture for Less 4.8 out of 5 based on 10,431 reviews, with the owner responding to half of them. Positive feedback frequently highlights helpful, knowledgeable, and friendly staff who assist customers in selecting furniture and navigating the store's extensive inventory. However, several low-star reviews describe recurring issues with delivery delays, incorrect items, and poor communication regarding order status or financing details.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
10,429 Google reviews we collected
Phrases our text analysis found in 2,500 written reviews
How often each topic comes up in the written reviews
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was extremely helpful and knowledgeable about the furniture he was presenting to us and kind as well - thank you, the process was fast and painless…”
“Walked into this place and the guy was rude at the counter I believe he was a manager, never again will I step foot into this place !”
“Exceptional service and the employees were very knowledgeable regarding their products.”
“They then left the knobs on the floor and nails, (I have a 2 year old who could’ve tried to eat them if I didn’t notice) This is the worst experience I’ve had.”
“I highly recommend asking for Elsa if you need help.”
“…because I realized too late 😩 I just have to pay the full amount to avoid them deducting so much interest 😒 Why don't they explain what they're goin…”
“Great experience with Bobby’s help, spent great time explaining snd giving insights for the best options for my family!”
“…e was presenting to us and kind as well - thank you, the process was fast and painless thanks Enrique😇…”
“It took forever for my Filipino dad to agree to get a Lift recliner chair.”
“Enrique did a great job helping us pick out all our furniture and getting us a great price.”
“Don’t get ripped off with their rates their cost is 60% less then listing price you can easily negotiate 30% off all items minimum even if it has so c…”
“Jose really has the most amazing customer service and is really genuine I recommend everyone go shop with him he will give you the best experience!”
“This company is full of dishonest sales people who lie and do not disclose full financing details just to get a sale.”
praise complaint · found by our text analysis, Google review wording unchanged.
This review is for the amazing customer service from Enrique and the beautiful down hide-a-bed couch we found- as soon as I sat on it I knew it was the perfect couch for our den. He was extremely helpful and knowledgeable about the furniture he was presenting to us and kind as well - thank you, the process was fast and painless thanks Enrique😇
Had a great experience. Bobby was able to help us out with picking out our couches and showing us the different features. He made it easier for us to pick out our coaches! Thank you!
Thank you Elsa for my new bedroom set!!! My mattress is the best!!!!!! ASK FOR ELSA
Really great service! Friendly staff, helpful, and overall wonderful service. I truly appreciate Hue Yang for the attention and the help!
Great experience here! Elsa was extremely friendly, helpful, and professional throughout the entire process. She made everything easy and stress-free. Excellent customer service and a great selection of furniture. Definitely recommend asking for Elsa!
Exceptional service and the employees were very knowledgeable regarding their products.
4.8 ★★★★★ 10,431 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This review is for the amazing customer service from Enrique and the beautiful down hide-a-bed couch we found- as soon as I sat on it I knew it was the perfect couch for our den. He was extremely helpful and knowledgeable about the furniture he was presenting to us and kind as well - thank you, the process was fast and painless thanks Enrique😇
Ruben was very helpful. He show us what options we have or can do
Had a great experience. Bobby was able to help us out with picking out our couches and showing us the different features. He made it easier for us to pick out our coaches! Thank you!
Thank you, Yvette! I'm glad to hear that Bobby was able to assist you with your sofa selection and made the process easier for you. We appreciate your feedback!
Great service by Ruben
Thank you for your 5-star review!
Sandra was very helpful and knowledgeable
Thank you, Alter! We're glad to hear that Sandra was helpful and knowledgeable. We appreciate your feedback!
Bobby was great. Very helpful and friendly
Thank you, Owen! We're glad to hear that Bobby provided you with such helpful and friendly service. Your feedback is greatly appreciated!
Bobby was Very helpful, fun to work with!
Thank you for your 5-star review!
Wonderful customer service. Very patient!!
Thank you, Anchorbaby! We're glad to hear you had a wonderful experience with our customer service team. Your kind words mean a lot to us!
Helen is so fantastic!
Thank you, Angela! We're glad to hear you think Helen is fantastic! Your support means a lot to us.
Thank you Elsa Del Rio for helping my family and I furnish our home
Thank you, Lorena! We're glad to hear that Elsa was able to assist you and your family in furnishing your home. Your support means a lot to us!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
