Pest control service · Paradise, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%90+52.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 61 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★49 Google reviews · 8 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Moses Gaitan Pest Control 4.9 out of 5 based on 49 reviews, with the owner responding to all feedback. Customers frequently cite punctual same-day appointments, clear communication, and competitive pricing for services addressing wasps, rodents, and ants. One common criticism in low-star reviews notes that a wasp treatment was ineffective and considered too expensive, though the majority of feedback highlights professional and reliable service.
Google rating: 4.9 out of 5 from 49 reviews (96% five-star).
Reviews on this page: 49 Google reviews (45 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: June 27, 2026.
Service: Termite Control Service serving Paradise, California.
Data from Google, last updated October 27, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Moses Gaitan Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Moses Gaitan Pest Control: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Moses Gaitan Pest Control: 93/100 on this factor. Category median: 89.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Moses Gaitan Pest Control: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Moses Gaitan Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Moses Gaitan Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
49 Google reviews we collected
4.9of 5
5 stars4796%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
97%praise
Praise12797%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3224%
Speed & response2318%
Quality & results2116%
Would recommend2015%
Honesty & trust1411%
Price & value118%
Communication108%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional and kind and did not try to up sell or push any other services.”
“He was prompt with communication and even came out the same day!”
“A contractor that answers his phone, shows up when he says he will, and does a great job?”
“Did not work and c charged to much ($$$)still have the same problem never got rid of wasps and I will never use this service again!”
“I recommend moses to everyone he will do a great job and treat you fairly!”
“Its hard to find good and honest people these days, reason why I’ll go with no one else from now on.”
“As a landlord it is very difficult to find the right people to get the jobs done and at a reasonable rate.”
“Very fair on pricing, communicates very well always lets me know when he arrives & leaves, and that my gate is locked.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Moses Gaitan Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Tish6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Moses came out to give me a quote on spraying a wasps nest after I called several other companies and was quoted $200-$299. He had them beat by a long shot!! He was prompt with communication and even came out the same day! Very professional and kind and did not try to up sell or push any other services. 100% will…
Chante1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Moses was awesome, I had gotten referred to him and he showed up at my house within 30 minutes of calling him. Highly recommend!
ShireenLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
A contractor that answers his phone, shows up when he says he will, and does a great job?? Yes, definitely 5 stars! As a landlord it is very difficult to find the right people to get the jobs done and at a reasonable rate. Moses was great and we will be using him from now on to get rid of pests. Thank you, Moses!
Lexi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Called Moses for the first time today thinking I would probably have to wait at least a week for a first time spray. Nope, he fit me in today! Nice, professional, and trustworthy. He even got the spider webs off my daughters swing set. Thank you so much! Will be continuing with bi monthly service.
87Local Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Moses is an incredible guy! Very fair on pricing, communicates very well always lets me know when he arrives & leaves, and that my gate is locked. I was having an infestation of paper wasps, and ants, and termites. He came out within 48 hours and treated the entire property and even referred me to Cal Valley termite…
sheila5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Moses is a very nice man. Cares about serving his clients. I am very impressed with him and his services. Highly recommended.
Moses came out to give me a quote on spraying a wasps nest after I called several other companies and was quoted $200-$299. He had them beat by a long shot!! He was prompt with communication and even came out the same day! Very professional and kind and did not try to up sell or push any other services. 100% will call again and recommend! Thank you so much!
Response from the owner · 4 months ago
Hello Tish, thank you so much for the amazing review. We truly appreciate your support and are so glad you had a great experience with us.
Elizabeth Edwards ZavalaLocal Guide · 59 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
I give this company and Moses my highest recommendation. I never thought a rodent situation could be handled so well. Someone recommended Moses to me on Nextdoor, after we heard a very loud creature gnawing through the bottom of our house. We went to the hardware store and bought a ton of stuff, and none of it worked. The loud gnawing was keeping me up at night and I was worried this animal would make it up into our house. Moses came over to see the large holes by our home and completely gave me a no pressure quote offer. He truly did not pressure me, but also let me know what we could do to handle the issue ourselves and warn us of what could potentially happen if something wasn't done soon. I already knew it was serious as we saw some damage done under our home. I told Moses to sign us up and he came for 4 consecutive weeks (minus the week it snowed here and roads were closed) but he always sent a text the day before and the day of the service. Most importantly the product he used was something that would be safe if my dog kids happened to eat the rodent for any reason. I could not have had a better experience using Moses' services and it's great to have someone you can go to, in the future, if this happens again. Once again, I give Moses my highest recommendation. I was also wondering why he only has a 4.9 rating, and I saw that 4 years ago ONE person gave him 1 star. He responded tactfully and let her know why it didn't work but it seemed the lady cancelled the services before his recommendation. Lesson- just trust Moses. He's not trying to take advantage of anyone, so just take his advice and move forward with his services. It'll cost a lot more in the end if more damage is done and that has to be repaired. Thank you Moses for helping out 2 new homeowner city kids from San Diego! :)
Response from the owner · 8 months ago
Hello Liz,
Thank you for the kind works 😊 Glad I was able to help.
Chante Porter1 reviewiTotal number of Google reviews Chante has written across all businesses on Google Maps, not just this one.
A contractor that answers his phone, shows up when he says he will, and does a great job?? Yes, definitely 5 stars! As a landlord it is very difficult to find the right people to get the jobs done and at a reasonable rate. Moses was great and we will be using him from now on to get rid of pests. Thank you, Moses!
Response from the owner · 9 months ago
Thank you so much for the five star ⭐️ review. Truly appreciate you taking the time to share your experience with us. It was a pleasure working with you, and we’re grateful for the opportunity to be your go-to pest control provider.
Lexi Southam7 reviewsiTotal number of Google reviews Lexi has written across all businesses on Google Maps, not just this one.
Called Moses for the first time today thinking I would probably have to wait at least a week for a first time spray. Nope, he fit me in today! Nice, professional, and trustworthy. He even got the spider webs off my daughters swing set. Thank you so much! Will be continuing with bi monthly service.
Response from the owner · 2 years ago
Hello Lexi,
Thank you so much for this 5-star review and helping to share the word about us. We're here for you anytime.”
87 Rock CrawlerLocal Guide · 12 reviewsiTotal number of Google reviews 87 has written across all businesses on Google Maps, not just this one.
Moses is an incredible guy! Very fair on pricing, communicates very well always lets me know when he arrives & leaves, and that my gate is locked. I was having an infestation of paper wasps, and ants, and termites. He came out within 48 hours and treated the entire property and even referred me to Cal Valley termite and now Cameron is taking care of the termites. Moses is extremely professional, and probably one of the nicest guys I’ve ever met. After treating the property for a year myself, and finding that it was more expensive than even hiring pest control. I finally gave up, and I was referred to Moses by a very close friend of mine. That said he is just an incredible guy. Thank you Moses!
Murphy
Response from the owner · 2 years ago
Hello Murphy,
Thank you for the kind words and taking the time to leave us a 5 ⭐️review. Glad I was able to help 🙌🏽
sheila cramer5 reviewsiTotal number of Google reviews sheila has written across all businesses on Google Maps, not just this one.
Moses is awesome! Very kind and professional and won’t try to sell you on things you don’t need. Takes the time to explain things to you and was even able to fit me in when I really needed a treatment. I recommend moses to everyone he will do a great job and treat you fairly!
Response from the owner · 2 years ago
Hello Hannah,
Thank you for the kind words. Glad I was able to help
Diana Davis6 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Moses was awesome. I had a hornets nest in the ground and he took care of it quick. He's super friendly and professional and really cares about his customers. I'll definitely recommend him to anyone looking for an exterminator
Positive: Punctuality, Quality, Professionalism, Value
Services: Hornet & wasp extermination, Spider extermination
Response from the owner · 3 years ago
Hello Diana,
Thank you for the kind words. Thank you so much for the 5-star review!
