ROOFING CONTRACTORS · HOUSTON, TX
Moss Roofing Houston logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%49+7.4Craft & service 20%45+9Value 10%21+2.1Momentum 8%39+3.1Track record 7%68+4.8Accountability 5%12+0.6Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

Moss Roofing Houston

Better than 51% of roofing contractors · #34 of 70

5.0★721 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yrs (avg 1.5%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Moss Roofing Houston for gutter installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$20,000–25,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$638–$4.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Gutter installation”

Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Mike Emery and Moss roofing truly are at the top of their league with professionalism and integrity and quality. Mike got the lady I am a caretaker for. Ms jones. We are so pleased with everything. Thank you so much.

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
Lucy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a devastating hail storm which destroyed my roof in May. Mike E with Moss roofing came by to see if I was interested in a free inspection for my roofing system. We filed the claim together and Mike walked us through every step, everything happened just as he said it would. And on top of that state farm denied…

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
Sean1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Had a great experience with Moss roofing. Josh Whitt who was my roofing consultant did a great job from the onset in explaining and showing me the materials they would be using and walked through the whole process including him submitting the proper Documentation to my insurance to help make that Process smooth. His…

Paid $20,000–25,000Reasonable priceRoof repair for storm & wind damageGutter installation
Henry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

After a recent hail storm, we were worried about the health of our roof. Mike Harris with Moss Roofing gave us peace of mind again. Mike was very helpful with navigating insurance claims, and in understanding precisely how the project would go. He took the time to explain the process, the product and is quite…

Customer photo from Henry's reviewCustomer photo from Henry's reviewCustomer photo from Henry's reviewCustomer photo from Henry's review
Paid $20,000–25,000Reasonable priceRoof repair for storm & wind damageGutter installationRoof inspection
ChrisLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ask for Sean! We had roof damage from a hailstorm and he took care of everything for us. He’s extremely knowledgeable and made the entire process simple. The roofers were great as well and we love our new roof.

Gutter installationRoof installation
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a great experience working with Moss Roofing! Brian Townsend walked me through the whole process step by step, from filing a claim with my insurance, to showing up when the adjuster did. He really made the whole process easier!

Paid $15,000–20,000Great priceGutter installationRoof inspectionRoof installation
TimLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Moss Roofing did an outstanding job in providing us with a new roof and new gutters within the price range we were budgeting and in an expeditious timeframe. Sean McCann, our salesman, gave us a detailed explanation of all the steps that would be taken to not only provide a new roof, but a new roof that met the…

Paid $18,000–20,000Great priceGutter installationRoof inspectionAttic venting
Dave7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brain Townson is amazing. His communication and customer service is second to none. His crew is top notch and courteous, and I would give 10 stars if I could. Moss Roofing exceeds all expectations. I highly recommend their services.

Great priceGutter installationRoof inspectionAttic venting
Gerald5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Me and my wife were working in the yard when Jim Phelps introduced himself and ask if he can inspect our roof for hail damage. Knowing that we just had a storm I said yes. After inspecting he recommended a roof replacement. To make a long story short, my roof was replaced by Jim Phelps crew of Moss Roofing. Jim did…

Customer photo from Gerald's reviewCustomer photo from Gerald's reviewCustomer photo from Gerald's reviewCustomer photo from Gerald's review
Great priceGutter repairsRoof repair for storm & wind damageGutter installation
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sean McCann and his team did an excellent job on our roof replacement project. Sean worked with my insurance company to get a full roof replacement. He was extremely professional and great to work with throughout the project. Photo shows Sean and some of his teammates.

Customer photo from Tony's review
Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Pankaj.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Wayne and team is excellent crew who did the job professionally within time and guided us through the whole process to make it easier. Great job Wayne!!

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a full tear off done on our house and I can't say enough about the company. Extremely pleased with our roof install. They were on time, they were quick and they did an excellent job.

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Lyndsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Moss Roofing did a great job installing my roof and gutters! They look wonderful! Thank you to Sean McCann for your help and assistance! And a big thank you to the Moss Roofing family!

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Professionalism
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Highly recommend Moss Roofing. Easy to do business with, professional, communicative and made filing with home owners insurance a breeze. Ask for James!

Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
Shelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Troy was very helpful, honest, experienced and professional. Troy and Tina made sure everything was taken care of in meeting my roofing needs and communicated with my insurance company related to all that that entailed. They handled everything and I really had to do nothing. Troys knowledge and experience is what…

Attic ventingGutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
sabah13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Moss, grey = roofing contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.96★ (26 reviews)2024-Q2: 4.97★ (61 reviews)2024-Q3: 4.94★ (50 reviews)2024-Q4: 4.89★ (71 reviews)2025-Q1: 5.00★ (39 reviews)2025-Q2: 4.99★ (75 reviews)2025-Q3: 5.00★ (34 reviews)2025-Q4: 4.87★ (30 reviews)2026-Q1: 4.97★ (39 reviews)2026-Q2: 5.00★ (32 reviews)2026-Q3: 5.00★ (56 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$18k+83% vs typical roofing contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 42%Reasonable 56%Overpriced 2%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%49+7.4Craft & service 20%45+9Value 10%21+2.1Momentum 8%39+3.1Track record 7%68+4.8Accountability 5%12+0.6Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
66
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
49
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
21
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
39
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
68
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
12

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −0
Professionalism
+133 / −0
Responsiveness
+124 / −0
Punctuality
+119 / −0
Value
+98 / −0

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