ROOFING CONTRACTORS · HOUSTON, TX
Moss Roofing Houston logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%49+7.4Craft & service 20%45+9Value 10%21+2.1Momentum 8%39+3.1Track record 7%68+4.8Accountability 5%12+0.6Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.50SCORE

Moss Roofing Houston

Better than 51% of roofing contractors · #34 of 70

5.0★721 Google reviewsGoogle star rating as shown on Google Maps.
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yrs (avg 1.5%)Share of reviews from the last 24 months that gave 1 or 2 stars.
40%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Moss Roofing Houston for gutter repairs

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$8,000–10,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$371–$2.3k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Gutter repairs”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Gutter repairs”

★★★★★ Sandra · 2 months ago

Mike Emery and Moss roofing truly are at the top of their league with professionalism and integrity and quality. Mike got the lady I am a caretaker for. Ms jones. We are so pleased with everything. Thank you so much.

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
★★★★★ Lucy · 2 months ago

We had a devastating hail storm which destroyed my roof in May. Mike E with Moss roofing came by to see if I was interested in a free inspection for my roofing system. We filed the claim together and Mike walked us through every step, everything happened just as he said it would. And on top of that state farm denied…

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
★★★★★ Orlando · 10 months ago

Highly recommend Brian Townson and Moss Roofing I worked with Brian Townson throughout my entire roofing process and he was absolutely awesome from start to finish. He helped work directly with my insurance company to get the claim approved, coordinated with the adjusters, and kept everything moving without me…

Gutter repairsRoof repair for storm & wind damage
★★★★★ John · a year ago

Very professional, very friendly, no issues, was amazing thanks to Sean and onsite crew. Yard was perfectly clean and great care taken with our pool and landscaping. Highly recommend

Paid $8,000–10,000Reasonable priceGutter repairsRoof repair for storm & wind damage
★★★★★ Gerald · Edited a year ago

Me and my wife were working in the yard when Jim Phelps introduced himself and ask if he can inspect our roof for hail damage. Knowing that we just had a storm I said yes. After inspecting he recommended a roof replacement. To make a long story short, my roof was replaced by Jim Phelps crew of Moss Roofing. Jim did…

Great priceGutter repairsRoof repair for storm & wind damageGutter installation
★★★★★ Jarrod · a year ago

I recently had a bad hail storm in my area. I received many business cards on my front door. I Googled Moss Roofing and they seemed very professional. I called Moss Roofing and Wayne Beasley was at my property same day. Wayne answered all my questions and concerns. He even called my homeowners insurance and helped…

Great priceGutter repairsRoof repair for storm & wind damage
★★★★★ Jessica · Edited 2 years ago

UPDATE: We suffered damage from hurricane Beryl to the roofs of both of our homes, so I called Brian Townsen again. One of the roofs only needed slight repairs so he was able to help get that scheduled and the other house was outside of Moss Roofing's territory, so he referred me to another company who handles…

Gutter repairsRoof repair for storm & wind damageRoof inspection+ Professionalism
★★★★★ Brian · 2 years ago

Brian Townson, our rep, was first rate. Professional, responsive and all-around great to work with.

Gutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
★★★★★ AshokKumar · Edited 3 years ago

Worked with Sean end to end replacing roof. No surprise and everything went as expected. Things got done as planned and material used are of good quality.

Gutter repairsRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
★★★★★ Chao · 3 years ago

Haygen at Moss Roofing did an exceptional job. Haygen took care of everything when dealing with my insurance company. His efficiency and professionalism were top-notch. Haygen and his crew finished the job in just one day. I was also impressed by how they cleaned everything up before they left. Thank you for…

Gutter repairsRoof damage repairRoof inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Lauren · 3 years ago

Highly recommend Moss Roofing. Easy to do business with, professional, communicative and made filing with home owners insurance a breeze. Ask for James!

Gutter installationGutter repairsRoof damage repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Joe · 3 years ago

Sean and Matt were extremely helpful in working with Travelers Ins. and the inspector, thus making the approval process easier and timely. After the small "hipcup" of using "ring shank nails" on shingles, the job went very smooth. I would and did recommend Moss Roofing to my neighbors.

Attic ventingGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ sabah · 3 years ago

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Moss, grey = roofing contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.96★ (26 reviews)2024-Q2: 4.97★ (61 reviews)2024-Q3: 4.94★ (50 reviews)2024-Q4: 4.89★ (71 reviews)2025-Q1: 5.00★ (39 reviews)2025-Q2: 4.99★ (75 reviews)2025-Q3: 5.00★ (34 reviews)2025-Q4: 4.87★ (30 reviews)2026-Q1: 4.97★ (39 reviews)2026-Q2: 5.00★ (32 reviews)2026-Q3: 5.00★ (56 reviews)2026-Q4: 5.00★ (7 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$18k+83% vs typical roofing contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 42%Reasonable 56%Overpriced 2%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%66+23.1Reliability 15%49+7.4Craft & service 20%45+9Value 10%21+2.1Momentum 8%39+3.1Track record 7%68+4.8Accountability 5%12+0.6Experts Score= 50Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
66
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
49
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
45
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
21
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
39
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
68
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
12

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+126 / −0
Professionalism
+133 / −0
Responsiveness
+124 / −0
Punctuality
+119 / −0
Value
+98 / −0

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