House cleaning service · Ellensburg, WA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%92+24Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★85 Google reviews · 23 photos
99%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Mountain Ridge Cleaning holds a five-star rating from eighty-five Google reviews, with the owner responding to ninety-nine percent of feedback. Customers frequently cite punctuality, thoroughness, and professional communication as key strengths across residential, rental, and commercial cleaning services. While most praise the quality and reliability of the work, a recurring criticism in low-star reviews notes a lack of responsiveness to customer messages.
Google rating: 5.0 out of 5 from 85 reviews (99% five-star).
Reviews on this page: 85 Google reviews (79 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 28, 2026.
Service: Property Cleanup Service serving Ellensburg, Washington.
Data from Google, last updated October 28, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mountain Ridge CleaningProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mountain Ridge Cleaning: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mountain Ridge Cleaning: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mountain Ridge Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mountain Ridge Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
5.0of 5
5 stars8499%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 79 written reviews
100%praise
Praise126100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1740%
Reasonable2457%
Overpriced00%
Not sure12%
$214+6% vs typical property cleanup services
Middle half of what 30 customers paid ($170–$290) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3729%
Staff & attitude2318%
Speed & response2217%
Would recommend2117%
Honesty & trust108%
Price & value76%
Communication65%
What customers talk about
We read 79 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Finding a team who shows up when scheduled, does quality work that doesn't need to be re-done upon inspection is invaluable when running a short term rental.”
“They were extremely thorough AND friendly and courteous!”
“They were very responsive when I requested an estimate and had openings available later that week.”
“We would recommend Mountain Ridge Cleaning to anyone who is looking for a cleaning team who is consistent and reliable.”
“Attention to detail, dependability, honesty, respect for clients' homes, and consistent results”
“Worth every penny to feel comfortable and clean in your home.”
“They are prompt, professional, communicative, and did an amazing job.”
People customers mention
Martha3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mountain Ridge Cleaning for 4 kinds of job. Pick one to see what they paid and said.
MMel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Attention to detail, dependability, honesty, respect for clients' homes, and consistent results
Paid $200–250Reasonable priceGeneral housekeeping
DDiane1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Ana and Martha did a WONDERFUL job. They were extremely thorough AND friendly and courteous!
Paid $200–250Reasonable priceStandard cleaning
DDawn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mountain Ridge cleaning company has helped this mom out is so many ways! Having reliable cleaning services come and help me with some deep cleaning chores frees me up to do more things with my kids. Every time they leave the house smells amazing and instantly puts a smile on my face! We are very happy repeat…
Paid $150–200Reasonable priceGeneral housekeeping
PPam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The team of people the owner has chosen are exceptional. I highly recommend their service!
Paid $150–200Reasonable priceStandard cleaning
CCatherine3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We hired Mountain Ridge Cleaning service to relieve some of the pressure I was feeling from caring for my husband. They have far exceeded any expectations we had. Our house is spotless!
Paid $150–200Reasonable priceStandard cleaning
AAlexus1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a great experience with this cleaning company! They were very quick to respond and made the booking process easy and convenient. They did an excellent job cleaning my house and paid attention to all the details. Everything looked fresh and spotless when they were finished. They were professional, friendly, and…
We have 4 bedroom Airbnb in Ellensburg and are super grateful to have found Mountain Ridge Cleaning. Finding a team who shows up when scheduled, does quality work that doesn't need to be re-done upon inspection is invaluable when running a short term rental. We would recommend Mountain Ridge Cleaning to anyone who is looking for a cleaning team who is consistent and reliable.
F
felicia ambrosini3 reviewsiTotal number of Google reviews felicia has written across all businesses on Google Maps, not just this one.
My house is always spotless after they come! I highly recommend them!
Price assessment: Great price
Price: $200–250
Services: Standard cleaning, General housekeeping, Deep clean
Response from the owner · a day ago
Thank you so much, Felicia! We are thrilled to hear your home is always spotless after our team visits. Your recommendation means a lot to us. We look forward to keeping your home sparkling at every visit.
M
Mel Taylor2 reviewsiTotal number of Google reviews Mel has written across all businesses on Google Maps, not just this one.
Attention to detail, dependability, honesty, respect for clients' homes, and consistent results
Price assessment: Reasonable price
Price: $200–250
Services: General housekeeping
Response from the owner · a week ago
Thank you, Mel, for your kind words. We're delighted our attention to detail, dependability, honesty, and respect for your home resulted in consistent results. Your feedback means a lot and motivates our team to keep delivering the same level of care.
J
Julie JohnsonLocal Guide · 23 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
We have monthly cleaning service and are so happy with the ladies work. They do a wonderful job and we could not be more pleased with the service.
Response from the owner · a week ago
Thank you so much, Julie, for your wonderful review. We are thrilled to hear the team consistently meets your expectations and that you are so pleased with the monthly cleaning. We will pass your kind words along to the staff. We look forward to continuing to care for your home.
D
Diane Jones1 reviewiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Ana and Martha did a WONDERFUL job. They were extremely thorough AND friendly and courteous!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 6 months ago
Thank you, Diane! We're thrilled Ana and Martha provided thorough, friendly, and courteous service. We'll pass your kind words along to them. We appreciate your feedback and look forward to serving you again.
D
Dawn White7 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Mountain Ridge cleaning company has helped this mom out is so many ways! Having reliable cleaning services come and help me with some deep cleaning chores frees me up to do more things with my kids. Every time they leave the house smells amazing and instantly puts a smile on my face! We are very happy repeat customers, and plan on using them for the long haul!
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · a week ago
Dawn, thank you so much for your wonderful review and for trusting Mountain Ridge Cleaning Company. We are so happy our team can help free up time for you to spend with your kids and that our cleanings leave your home smelling great and putting a smile on your face. We appreciate your continued support and look forward to taking care of your home for years to come.
T
Tara Catlin1 reviewiTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
I’ve been using Mount Ridge cleaners for about six months to clean my bathrooms because I hate doing it. They are quick and very thorough. I highly recommend them.
Response from the owner · a week ago
Thank you, Tara, for the wonderful review. We are so glad our team has made bathroom cleaning easier and that you find our service quick and thorough. Your recommendation and continued trust over the past six months mean a lot to us. We look forward to continuing to keep your home clean.
P
Pam Haggin4 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
The team of people the owner has chosen are exceptional. I highly recommend their service!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Thank you, Pam, for your kind words and for the recommendation. We are thrilled to hear our team exceeded your expectations and will pass your praise along to everyone. Your support means a lot to us.
C
chrisandluann Moen3 reviewsiTotal number of Google reviews chrisandluann has written across all businesses on Google Maps, not just this one.
We love coming home to our extremely clean house on cleaning days! Thank you!
Price assessment: Great price
Services: Standard cleaning
Response from the owner · a week ago
Thank you so much for the kind words, Chris and Luann. We are thrilled to hear you love coming home to such an extremely clean house on cleaning days. Your trust means a lot, and we look forward to keeping your home fresh and welcoming.
C
Catherine Hammerberg3 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
We hired Mountain Ridge Cleaning service to relieve some of the pressure I was feeling from caring for my husband. They have far exceeded any expectations we had. Our house is spotless!
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning
Response from the owner · a week ago
Thank you so much, Catherine. We are honored Mountain Ridge Cleaning could help ease some of the pressure you were feeling while caring for your husband, and we are thrilled to hear the house is spotless and exceeded your expectations. We look forward to assisting you again whenever you need us and send our best wishes to you and your husband.
