Analyzing 9,975,04210M ReviewsFor 28,14428.1K Experts

Experts Reviews · Company report
Mountainside Air Conditioning Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Mountainside Air Conditioning Repair

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #53Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 5.0★ from 646 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mountainside Air Conditioning Repair is better than 95% of HVAC contractors.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mountainside Air Conditioning Repair is better than 92% of HVAC contractors.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mountainside Air Conditioning Repair is better than 100% of HVAC contractors.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mountainside Air Conditioning Repair is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mountainside Air Conditioning Repair is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mountainside Air Conditioning Repair is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Mountainside Air Conditioning Repair for 8 kinds of job.

Mountainside Air Conditioning Repair for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 64
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Thermostat installation”

Eddie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Christian did my HVAC maintenance today (6.5.26) and he was super knowledgeable, friendly, and fair. He let me know what I needed, even though it wasn't great news, but I kind of expected it since the unit's over 40 years old. He even showed me photos and videos. I totally recommend Mountainside Cooling and Heating!…

Not sureHVAC system maintenanceInstallationHeating system installation
K5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I first and foremost just want to say that Jaymes is a good dude. He had good energy and came into our home excited and eager to help. He explained everything about the process of getting a new HVAC unit. It can be stressful because that is a huge purchase and a lot of moving parts that go into making it happen. It…

Customer photo from K's review
Paid $2,000+Great priceInstallationInstall thermostatInstall AC
BobLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I cannot say enough about Montainside Air. Same day service and very reasonable rates. I will not change AC companies again. Tom and Steve very knowledgeable and professional. Updated: New AC system installed, and works like a dream and really cut my electric bill. Update: Condensate clogged up and again…

Paid $1–100Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Letty7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very very respectful, informative, fast working, organized teamwork, well spoken, hygiene plus, Handsome,. Loved their work ethic will recommend.

Customer photo from Letty's review
Paid $1–100Great priceInstallationInstall ACThermostat installation
Trisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Installed new ac. Whole process was quick and they cleaned up everything before leaving. Got many quotes and the price seemed fair. So far so good.

Customer photo from Trisha's review
Reasonable priceInstallationInstall ACThermostat installation
Jon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I really like Mountainside Air. They were willing to write back and forth with me because I am deaf. They explained everything clearly. They had a lot of patience with me and listened well. They installed a new HVAC system (air handle, unit, thermostats, and grill ventilation) and did a high-quality job. Good…

Great priceInstall ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We finally had to have our 20 year old A/C unit replaced. When I reached out to Mountainside Air they were responsive and I could tell they were concerned with getting us what we needed. Tom made the scheduling easy through the entire process and the communication about appointments and the quote were thorough. The…

Install ACHVAC duct & vent installationInstallation+ Responsiveness+ Punctuality+ Quality
Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Top notch company from estimate to install and even clean up. I would highly recommend Tom and his crew. They are clear and no BS. Super happy with my decision on choosing Mountainside Air!!

Install ACInstall thermostatInstallation+ Responsiveness+ Punctuality+ Professionalism
Cayetana12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our parents A/C was probably going, and with parents in their 80's, we couldn't have that. Called and Claire got us is the same day by noon. Tom was right on time, and was great about waiting for my sister to get there, my parents don't do well with strangers. The unit had frozen up and had many small "unrepairable"…

Install ACA/C system repairThermostat installation+ Responsiveness+ Punctuality+ Professionalism
LeAnn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

A/C filter replacementHVAC system repairHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality

Price

$295-10% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 51%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system repair121$192–$918
HVAC system maintenance108$37–$295
A/C system maintenance50$51–$415
A/C system repair47$209–$786
Installation30$1.2k–$2.8k
Install AC28$1.5k–$3.2k
Install thermostat18$57–$590
Repair HVAC14$224–$535

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