iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%83+20.1Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty82−1.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#146 of 218 moversiPosition by Experts Score among all companies we track in this category. · better than 33%
4.9★★★★★1,473 Google reviews · 24 photos
94%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$1.0ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Move and Care Moving Company 4.9 out of 5 based on 1473 reviews, with the owner responding to 82 percent of comments. Customers frequently praise the crews for punctuality, careful handling of belongings, and reasonable pricing during local and interstate moves. However, lower-rated feedback highlights recurring issues with significant price discrepancies between quotes and final bills, along with instances of lost or damaged items during storage or transit.
Google rating: 4.9 out of 5 from 1,473 reviews (94% five-star).
Reviews on this page: 1,472 Google reviews (1,160 with written comments, 21 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 28, 2026.
Service: Mover serving Waltham, Massachusetts.
Data from Google, last updated October 28, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Move and Care Moving CompanyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Move and Care Moving Company: 86/100 on this factor. Category median: 93.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Move and Care Moving Company: 83/100 on this factor. Category median: 90.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Move and Care Moving Company: 82/100 on this factor. Category median: 93.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Move and Care Moving Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Move and Care Moving Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Move and Care Moving Company: 95/100 on this factor. Category median: 81.A
95
Bar = this company · dark tick = category median.
Star ratings
1,472 Google reviews we collected
4.9of 5
5 stars1,38794%
4 stars413%
3 stars50%
2 stars81%
1 star312%
Praise vs complaints
Phrases our text analysis found in 1,160 written reviews
97%praise
Praise2,66697%
Complaints953%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price9445%
Reasonable10751%
Overpriced31%
Not sure42%
$1.0k+4% vs typical movers
Middle half of what 181 customers paid ($611–$1.8k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response69725%
Staff & attitude67424%
Would recommend49518%
Quality & results38514%
Price & value28010%
Communication1385%
Honesty & trust923%
What customers talk about
We read 1,160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Oscar and his two guys were so impressively efficient, while being extremely careful with our belongings.”
“I was also quoted 3 hours and the move took almost 6 hours because how slow they were.”
“They were professional, friendly, hardworking, and very careful with our furniture and personal belongings.”
“The day the movers arrived I was met with some rude driver named Denys or Dymetri who off the bat complained about my order having "no items" and stat…”
“I highly recommend Move and Care Moving Company to anyone looking for reliable, professional, and trustworthy movers.”
“I would never recommend this company to move a piece of tissue.”
“We had an excellent experience with Move and Care Moving Company for our move from Massachusetts to New Hampshire!”
“I had a horrible experience with them for a local move.”
“Pricing was also reasonable for the amount of work that took for the move.”
“I have contested the overcharge with my credit card company and have prior quotes, "non-binding" or not, deceptive practices are not allowed in business.”
“They were efficient careful with our belongings, and easy to communicate with throughout the job.”
“Both were polite, reliable, and great to work with from beginning to end.”
“The 2 young movers didn’t mention a thing to me or their employer regarding the damage which is dishonest and unethical.”
People customers mention
Boston50 reviews
Kostya21 reviews
Batraz20 reviews
Alex18 reviews
Sergey17 reviews
Mike16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Move and Care Moving Company for 8 kinds of job. Pick one to see what they paid and said.
DDaria6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★
We had an excellent experience with Move and Care Moving Company for our move from Massachusetts to New Hampshire!
The team did a fantastic job! They were professional, friendly, hardworking, and very careful with our furniture and personal belongings. Moving to another state can be stressful, but they made the…
Paid $500–1,000Reasonable priceInterstate moving
JJack6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
This crew was absolutely incredible. Oscar and his two guys were so impressively efficient, while being extremely careful with our belongings. You guys were terrific and would highly recommend you to anybody! Keep up the awesome work!
Paid $1,000–1,500Great priceIn-state moving
AAshley1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Oskar and Kosta made our interstate move from Billerica, Massachusetts, to Biddeford, Maine, a positive experience. They worked at a steady pace, took care with our belongings, and were friendly and professional throughout the day. We really appreciated their teamwork and the effort they put into making the move easier. We’d gladly hire them again!
Paid $500–1,000Reasonable priceInterstate moving
DD2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Team that showed up was great from the start. Not only professional, quick but so personable and friendly too. Guys worked hard, fast and took care of every item they moved, including one item weighing over 400lbs! We were moving out of our 3 Bedroom home (finished basement) after 30 years into a temporary 3 floor…
Paid $2,000–2,500Great priceLocal moving
AALocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Oskar and Kostya helped us with our local move from an apartment to storage in Burlington. Their teamwork stood out—they kept a steady pace, treated our belongings carefully, and made the process feel manageable. Both were pleasant to work with, and we appreciated the effort they put into the job. We’d gladly use their services again!
Paid $500–1,000Local moving
YYashLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Eddie and Robert were great. Sales team is great and they did a lot. Pricing was also reasonable for the amount of work that took for the move. I think I couldn’t have asked for a better experience moving especially while having a new born. Thanks again guys!!!
We had an excellent experience with Move and Care Moving Company for our move from Massachusetts to New Hampshire!
The team did a fantastic job! They were professional, friendly, hardworking, and very careful with our furniture and personal belongings. Moving to another state can be stressful, but they made the entire process smooth and worry-free.
We truly appreciated their care, efficiency, and positive attitude. It was such a pleasure working with a team that takes pride in their work and treats customers with respect.
I highly recommend Move and Care Moving Company to anyone looking for reliable, professional, and trustworthy movers. They did a wonderful job, and we are very grateful for their excellent service!
Thank you for making our move so much easier! Five stars well deserved!
Price assessment: Reasonable price
Price: $500–1,000
Services: Interstate moving
J
Jack Scurti6 reviewsiTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
This crew was absolutely incredible. Oscar and his two guys were so impressively efficient, while being extremely careful with our belongings. You guys were terrific and would highly recommend you to anybody! Keep up the awesome work!
Price assessment: Great price
Price: $1,000–1,500
Services: In-state moving
A
Andrea Nicosia8 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Nice, professional,efficient. Pricing was reasonable.Will definitely use them again. I highly recommend.
Response from the owner · a week ago
Dear Andrea,
Thank you for your wonderful review and recommendation! We're happy to hear that you were pleased with our team's professionalism, efficiency, and reasonable pricing. Providing reliable, high-quality service is always our goal. We truly appreciate your support and look forward to helping you with your next move in MA!
Best regards,
Move and Care Team, Woburn, MA
A
Ashley Mello1 reviewiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Oskar and Kosta made our interstate move from Billerica, Massachusetts, to Biddeford, Maine, a positive experience. They worked at a steady pace, took care with our belongings, and were friendly and professional throughout the day. We really appreciated their teamwork and the effort they put into making the move easier. We’d gladly hire them again!
Price assessment: Reasonable price
Price: $500–1,000
Services: Interstate moving
Response from the owner · a week ago
Dear Ashley,
Thank you so much for your wonderful review! We're delighted to hear that Oskar and Kosta made your interstate move from Billerica, MA, to Biddeford, ME, a positive experience. Our team takes pride in working efficiently, handling belongings with care, and providing friendly, professional service throughout the moving process. We'll be sure to share your kind words with Oskar and Kosta. Thank you for choosing Move and Care and for your trust in our team. We'd be happy to help you with any future moves!
Best regards,
Move and Care Team, Woburn, MA
C
Chanel Cowan-Cummings4 reviewsiTotal number of Google reviews Chanel has written across all businesses on Google Maps, not just this one.
A big thank-you to Oskar, Rahim, and Vitaly for their help with our local move from Quincy to Dorchester. They were efficient careful with our belongings, and easy to communicate with throughout the job. We appreciated how well they worked together and the effort they put into making moving day less stressful. Would happily recommend this crew![1]
D
D Morris2 reviewsiTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Team that showed up was great from the start. Not only professional, quick but so personable and friendly too. Guys worked hard, fast and took care of every item they moved, including one item weighing over 400lbs! We were moving out of our 3 Bedroom home (finished basement) after 30 years into a temporary 3 floor house rental while our home is to be built. We had no plan for movers for our next phase until we met this team. Now we know who we will be calling when it is time to move from our Rental Home into our new House! We look forward to calling Move and Care Moving again!!
Price assessment: Great price
Price: $2,000–2,500
Services: Local moving
A
A BradfordLocal Guide · 63 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Oskar and Kostya helped us with our local move from an apartment to storage in Burlington. Their teamwork stood out—they kept a steady pace, treated our belongings carefully, and made the process feel manageable. Both were pleasant to work with, and we appreciated the effort they put into the job. We’d gladly use their services again!
Price: $500–1,000
Services: Local moving
C
Coleman Nee5 reviewsiTotal number of Google reviews Coleman has written across all businesses on Google Maps, not just this one.
really appreciated Oskar and Rashid’s help with our local move from Boston to Milton. They worked well together, handled our belongings with care, and kept things moving without making us feel rushed. Both were friendly and professional, making the transition from our apartment to the new house much easier. We’d happily hire them again!
Y
Yash SampatLocal Guide · 12 reviewsiTotal number of Google reviews Yash has written across all businesses on Google Maps, not just this one.
Eddie and Robert were great. Sales team is great and they did a lot. Pricing was also reasonable for the amount of work that took for the move. I think I couldn’t have asked for a better experience moving especially while having a new born. Thanks again guys!!!
Price assessment: Great price
Price: $1,000–1,500
C
cpimpanit1 reviewiTotal number of Google reviews cpimpanit has written across all businesses on Google Maps, not just this one.
Oskar and Kostya made our local move from Malden to Wayland easy and well organized. They handled the apartment-to-apartment move efficiently, navigated the upper-floor delivery without any problems, and treated our belongings with care. Both were polite, reliable, and great to work with from beginning to end.
