How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty85−1.5Momentum penalty98−0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREMr. Appliance of Austin
Thorndale, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.7★ from 1,385 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Austin for 8 kinds of job.
Mr. Appliance of Austin for refrigerator/freezer repair
Clear ✕All 102 Google reviews tagged “Refrigerator/freezer repair” · showing 60
My technician was very professional, bery lnowledge, on time and answered all my questions
Clint was very knowledgeable and professional.
Very efficient service. Highly recommend.
Mr Appliance was very helpful in diagnosing the issue and providing an estimate. We investigated and compared the options and went with the repairs. The technician, Brett S was excellent.
Ben was great! Polite, thorough, and quick.
Brett was on time, diagnosed the problem quickly fixed our fridge. He also cleaned up after himself neatly. Solid service!
All good great guy!
Technician seemed very knowledgeable about the problem with my refrigerator/freezer.
Service was friendly, fast, competent and fairly priced!
Needed some repairs on my fridge. Came out exactly when they said they would. Service was prompt and clear. Tech that I had was absolutely awesome (shout out to Brett S!), had my fridge back up and running in no time. Definitely recommend.
Quick response time! Very professional and gave a detailed explanation of everything they did and plan on doing to complete our oven, ice maker repairs. Will definitely use them for future appliance repairs.
Enthusiastic staff, good in expertise and qualifications. is a reliable service.
Super nice, professional and knowledgeable.
Customer Beware! Save your money and help them be honest! I have a problem where my 2 yo. Samsung fridge is making noise from the compressor. they asked for 129 diagnosis fee (all others charge much less) they quoted about $1000 labor plus $400 parts = $1400++ (afterwards I found other companies quoting much less…
The young guy was so thorough
Easy to make an appointment. My refrigerator went out. The gentleman who arrived was very courteous, arrived on time, clean uniform and well groomed. I will definitely call them again when needed. Mr. Appliance is the company you want to call when your appliances go on 'vacation'.
Maya did a great job on our fridge! We are quite satisfied. She also came again to fix our dishwasher. She is professional, knowledgeable and smart. I have and will recommend Maya and Mr. Appliance to my neighbors and friends.
I was having trouble with our ice maker. I called back in November and technician Brett was at our house. Brett could not quite figure out what was wrong with the ice maker because as luck would have it it began working the night before he arrived. Fast forward to March and our ice maker totally quit for a couple of…
I have been trying to have a fridge fixed for three months. I have called numerous times. I am always told the part is on back-order, and they'll try and order it again, but nothing ever comes and I never receive any follow up. This is a pretty new LG fridge (18 months old), not a 15 yr old fridge where parts…
An outstanding job, and our refrigerator filters were ordered and came in in less than an hour and we have nothing but praise for Mr Appliances services.
Rusty was the tech & he was outstanding. I can't say enough positives about him. Thank you Rusty.
Got the job done.
They had a tech out in less than an hour from my initial call, they were very professional, they were able to diagnose quickly and source the part needed local in about 20 mins, and repair took maybe another 15 mins. Will was our technician and he had a trainee with him. I was surprised to find they also cleaned up…
He was on time, very professional and I could tell he knew what he was doing. He knocked it out at a very good price. I fully recommend their services.
The technician, Ben Diagnosed the fridge/freezer and a washer and able to offer repairs for both.
Alex did a wonderful job. Bet knowledgeable.
Showed up on time and did great job!
Steve H. diagnosed the problem immediately and gave me an estimate for a new compressor. Steve was was knowledgeable, friendly, courtesy and efficient. Plus, arrived early in my time service window.
Mr. Appliance's reviews speak for themselves. My experience with them today was outstanding. Not only was it next day service, but communication was perfect & showed up earlier than expected, with a call about that as well. Technician (Brett) was extremely knowledgeable, professional, nice, & thorough.
Punctual and efficient. .
It is a 17 yr old unit and it was time to let if go. Wire harness is not available and the compressor is faulty. Time to get a garage fridge
They got the job done of fixing my refrigerator that wouldn't cool down. However, I wouldn't recommend them due to the very high pricing. My total bill was $360. The part, which was the thermometer, cost $117 so it was about $250 for an hour of labor. This is way overpriced in my opinion.
Great experience getting my refrigerator repaired. Came out really fast for the initial visit, and performed the repairs the following day. Miguel was great, and I'm very happy with the results.
Rusty came back with part same day . He explained what was happening and what went wrong . Receptionist was friendly and I’ll use them again if needed .
I called on a Monday for a leak in the fridge. They had someone available to come the next day. Alex arrived on time and was very professional. He found the issue right away and explained easily the process and what needed to be done. He was friendly, kind and patient with all the questions. I will absolutely call them again!
First repair man was absolutely terrible took whole fridge apart said he fixed it. Did not fix it. Second guy was extremely helpful ordered the part no response so for has been over 20 days since we ordered the part. Will continue to leave bad reviews until the parts I ordered and fridge is fixed have already…
They came once to diagnose and then came back with part to fix our older upright freezer promptly. Great service and skilled technician. Will recommend.
Called on Friday at 4, came on Monday & on time! Job completed quickly, neatly & Will was very professional.
My tech was very nice and engaging. He identified this issue, ordered the part and came back to finish the job.
I called them when I had filter problems when we could not replace with a new one. The technician (Don)figured it out quickly. He was very through and nada sure I was satisfied. Life saver.
prompt, competent, reasonably priced, courtious, reliable service
Tech was professional, friendly, and solved the problem.
Ken was so nice and showed me what he did(replace a motor) he said he would have to order a part and wait a few days or so then a few minutes later after he came back from his van he said he got it ready to install wow that was fast THANK YOU KEN
Great service, located the problem, completely understood the questions we had and answered them quickly. Ordered the part and accommodated our schedule for installation.
Highly communicative, thoughtful, and efficient.
Blake was very professional and polite. He took extra time to ensure my refrigerator was properly fixed.
I called to have someone come out and take a look at our ice maker, which needs replacing. The technician was very professional and friendly; however, the quote he gave me (which I imagine is beyond his control) was almost double of other companies. Since then, I have heard that Mr. Appliance is one of the most…
Samsung fridge fan was going out and Miguel also informed me the seal around the door needed to be replaced. He explained everything he was doing as well as when to use the energy saver button. We had to order parts and wait for them to deliver before he could install the new fan. Both appointments he was on time. Very friendly!
Exceptional service. Technicians were excellent.
Miquel Garcia is an excellent specialist. He performed repairs at our refrigerator, and came back for follow ups as well.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 102 | $196–$536 |
| Dishwasher repair | 84 | $153–$340 |
| Washing machine repair | 76 | $132–$365 |
| Refrigerator repair | 74 | $209–$379 |
| Washer/dryer repair | 63 | $225–$377 |
| Dryer repair | 53 | $146–$334 |
| Stove, cooktop & oven repair | 36 | $275–$705 |
| Stove & cooktop repair | 26 | $238–$555 |
