How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty85−1.5Momentum penalty98−0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREMr. Appliance of Austin
Thorndale, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.7★ from 1,385 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Austin for 8 kinds of job.
Mr. Appliance of Austin for stove & cooktop repair
Clear ✕All 26 Google reviews tagged “Stove & cooktop repair” · showing 20
I was pleasantly surprised by the helpful agent. He gave me some good advice. I am thankful!
Excellent work!
The serviceman was very knowledgeable, quickly diagnosed the problem and returned the following day with the replacement part which was installed leaving no mess behind.
Arrived on time. Communicated promptly about arrival. Friendly serviceman. Good work.
We had a plumber come out to check on a gas leak near our stove. All he could verify was that it wasn't the line and recommended getting an appliance repair person. I called Mr. Appliance. They were one of the only ones I found that could work on my brand (Bertazzoni) of stove. When he showed up he was sure it was…
Scheduled a service call to repair my oven. They did not have the part but would order it and scheduled another service to install the part. That was 4 days ago and I am still waiting to have my oven repaired and a phone call returned. Unresponsive and unreliable-very dissatisfied
They were extremely professional, kind, and did a stellar job!
They were very polite and helpful
Excellent service, very professional, well priced. Technician was knowledgeable and helpful. Highly recommended!
Highly communicative, thoughtful, and efficient.
Part was backordered. Not their fault. Had no updates or communication with them about part. Twice had to call and wasn't called back. The technician was professional and polite and informative. He explained the process well
Walter is fantastic. He was on time, professional, easy to understand, patient, kind and fixed my issue with the oven above and beyond my expectations. A realtor across the street recommended Mr. Appliance and so this was my first time using your wonderful service. Walter was informative and knowledgeable about what…
They repaired my stove and when I asked them about repairing my fridge after much research Rusty recommended I get a new one. I so appreciated his honesty, work researching and advice.
We have used this company for years. They do excellent work. Blake has been out twice now to replace our Kitchen Aid oven bulbs: he is very polite and super professional. Have also used them for washer and fridge repair. Highly recommend!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 102 | $196–$536 |
| Dishwasher repair | 84 | $153–$340 |
| Washing machine repair | 76 | $132–$365 |
| Refrigerator repair | 74 | $209–$379 |
| Washer/dryer repair | 63 | $225–$377 |
| Dryer repair | 53 | $146–$334 |
| Stove, cooktop & oven repair | 36 | $275–$705 |
| Stove & cooktop repair | 26 | $238–$555 |
