How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty85−1.5Momentum penalty98−0.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCOREMr. Appliance of Austin
Thorndale, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 37 refrigerator repair services · 4.7★ from 1,385 Google reviews
Report card
Percentile vs other refrigerator repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Austin for 8 kinds of job.
Mr. Appliance of Austin for washing machine repair
Clear ✕All 76 Google reviews tagged “Washing machine repair” · showing 60
Devane worked on my son’s washer & the following week serviced my washer. Very knowledgeable& informative of the issues for both Maytags. Took the time to explain to me some of the problems I’ve been having with operating the electronic buttons. Polite young man. Also, Brett serviced our Samsung icemaker. Both were…
Devante is very good in evaluating the issue.
Technician was prompt and arrived in the window that I was advised of. He was thorough and checking the unit out and other suggestions with the washing machine. Unfortunately, they have to order the part. No fault of his. He came back in two days with the items and fix the unit. I would highly recommend Mr. Platz
Very professional, explained everything that needed to be done before billing me. Showed me what was broken in detail. Brett was very kind and respectful
An ability to set an appointment the next day is a winner out of the gate. Very personable and professional. Good value.
They gave me a much, much shorter arrival window than most companies, so I didn’t have to wait around for half a day. He had the necessary parts, the expertise, and good people skills.
Jeremy was a superb expert repair technician — the staff scheduled the repair the day I called —Jeremy diagnosed and fixed the problem — highly recommend!
Alex was friendly but very professional. He was very genuine and sincere- not something you can fake He was able to fix the washer right away. I especially appreciated him explaining the problem to me thoroughly and clearly. I am the kind of person who wants to understand what is being done and why. This was a…
Both the office and field. Staff were excellent. Communicated very well. Got the job done and keep me posted every step of the way. Thank you! LB
Very efficient! Very much appreciated!
The whole experience was great. The customer service rep who scheduled the appointment was friendly and quick. Alex (the tech) was fantastic. He was friendly, honest and did a great job. The whole experience was a pleasant one. I would definitely recommend them!
Our washing machine was leaking. The technician diagnosed the problem, determined parts availability, gave us a quote and ordered the parts. He returned two days later, as expected, and replaced the defective parts. He cleaned up the water that leaked during his repair. We are happy to be able to wash clothes again
your guy was good but your fees are high
They were professional and accommodating to my schedule! Brett was outstanding. When he realized a new motor was needed he called to see if one was available. He left for round rock from my home in central Austin at 4pm n returned at 5:30 pm to install . He could have waited til tomorrow but he went beyond to get…
Muy buena atencion personal muy amable y respetuoso saven muy bien su trabajo !!Gracias Alex muy buen trabajo !
Rusty was able to change out the pressure switch on my washing machine in about 15 minutes. He was very professional and informative. I had to change my appointment time due to work, but it was easy because an actual human being answered the phone!!!
Maya did a great job on our fridge! We are quite satisfied. She also came again to fix our dishwasher. She is professional, knowledgeable and smart. I have and will recommend Maya and Mr. Appliance to my neighbors and friends.
Service person was polite, professional, efficient and effective at diagnosing the problem and solving it.
Showed up on time, repairs made expediently
Great fast and friendly service. Figured out the problem, found the part, picked it up within the hour and came back and fixed it.
Quick and easy, no complaints!
The technician, Ben Diagnosed the fridge/freezer and a washer and able to offer repairs for both.
Excellent
We’re able to schedule my diagnostic for next day and more affordable than other companies I called. Maya was very prompt, knowledgeable and helpful!
I had called another service and it was going to take 2 weeks for an appointment. Then a friend recommended Mr. Appliance. I called them, and they were here the next day, on time, and the Repairman discovered another issue, so after 3 visits, it is completely repaired. I highly recommend Mr. Appliance for their…
Brett arrived timely, excellent in communication. Very knowledgeable in the Samsung brand. Brett had my washer repaired in no time. Thank you Brett
Ben was the technician who came by our house in Hutto. He arrived on time, acted in a professional manner, and made s quick diagnosis of the washers troubles. He explained the parts needed to make the repairs. The parts arrived on time and Ben was scheduled back out to install the new parts. Again, Ben was…
My 12 year old washer started leaking. I researched local appliance repair shops for the best reviews and high ratings. Mr. Appliance was one of two companies I contacted.. I was able to book a next-day service request online with them. The tech showed up on time and was respectful of my property. He had to come…
Fixed the machine and proposed a way to keep it from needing repair longer. Thanks
Honest company and reasonably priced. Definitely recommend!
Manuel was professional and very quick. I highly recommend using Mr. Appliance.
Ken was the technician that came out. He was at our house when they said he’d be, was super knowledgeable, diagnosed and fixed the washing machine. Highly recommend Mr Appliance!
William came out and did a fantastic job! He was super nice, helpful, and very informative. I always get a great experience with Mr. Appliance!
Did a good job. Found that the problem was a dirty electrical contact and cleaned it. Didn’t just order an expensive new part.
We've used them for multiple appliances - an oven at our rental property, washing machine, and have always had a good experience. Their service is timely, professional, and their prices are reasonable.
Very pleasant, efficient, respectful and solved the problem promptly. No surprises with the charges. Very happy with the service.
I called for a repair on a motor for my front loading washing machine. Walter arrived within a couple of hours and half an hour later had everything fixed. He was really helpful in explaining the problem and gave me some good advice about how to deal with the issue going forward. He was knowledgeable and friendly.…
My elderly mother's washing machine was broken during winter storm Uri- water shot out the back where the hose connected. It was a pretty straightforward diagnosis. I wrote on the repair request the issue, the part needed including the part number. The technician came 2 days later and was there for 10 minutes for…
Zach diagnosed and fixed the problem—clogged hot water line—very efficiently. He was on time, courteous, and explained the repair. Thank you!
Thank you for getting our service scheduled next-day! Walter was very professional and friendly. He diagnosed the problem and repaired our washer quickly.
Efficient same day excellent service
Mr. Appliance techs are professional and expert at repairing any appliance. We have used them to fix our dishwasher, washing machine and stove top. They are timely, give great insight and just make the process of getting an appliance repaired right the first time very simple and easy. They are our go to for this service and they should be yours, too!
Friendly, professional service. Washer is now in excellent working condition. Thank you!
We have used this company for years. They do excellent work. Blake has been out twice now to replace our Kitchen Aid oven bulbs: he is very polite and super professional. Have also used them for washer and fridge repair. Highly recommend!
Professional and courteous as always, work completed quickly .
!!!!!BEWARE!!!! Washer was going through cycles but the drum was not turning. It was filling and emptying, just not spinning. Called this company and they sent out a Mr. Mayes to do the work. He shows up before I could and my elderly mother that was there with my daughter for homeschool lets him in, when I get there…
Over the years I have had several appliances repaired by Mr. Appliance. They are alway professional do a quality job. I highly recommend them for any needed repairs.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 102 | $196–$536 |
| Dishwasher repair | 84 | $153–$340 |
| Washing machine repair | 76 | $132–$365 |
| Refrigerator repair | 74 | $209–$379 |
| Washer/dryer repair | 63 | $225–$377 |
| Dryer repair | 53 | $146–$334 |
| Stove, cooktop & oven repair | 36 | $275–$705 |
| Stove & cooktop repair | 26 | $238–$555 |
