Analyzing 6,622,4076.6M ReviewsFor 18,46418.5K Experts

Experts Reviews · Company report
Mr. Appliance of Cary logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Mr. Appliance of Cary

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.9★ from 1,979 Google reviews

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Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Cary is better than 89% of dishwasher repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Cary is better than 85% of dishwasher repair services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Cary is better than 92% of dishwasher repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Cary is better than 100% of dishwasher repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Cary is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Cary is better than 92% of dishwasher repair services.A
92

Reviews for your job

Customers hired Mr. Appliance of Cary for 8 kinds of job.

Mr. Appliance of Cary for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.161
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$427
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 161 Google reviews tagged “Refrigerator/freezer repair” · showing 20

Miriam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Wonderful service. Great office personnel and great technician. Very pleased.

Paid $400–450Reasonable priceRefrigerator/freezer repair
Sharon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always professional and friendly. Timely in appointments. Service people are knowledgable and always try to fix issues.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Hurley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Kiley was incredible. Hope we do not need anything else repaired for awhile, but good to know a talented repairman.

Paid $500+Reasonable priceRefrigerator/freezer repair
Mae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kyle is so nice and professional. Very helpful, great service!

Paid $450–500Reasonable priceRefrigerator/freezer repairOven repair
Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Very good service but I had to wait a couple of days for the new icemaker.

Paid $500+OverpricedRefrigerator/freezer repair
Todd6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick, honest, personable, and professional.

Paid $150–200Reasonable priceRefrigerator/freezer repair
Ryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick resolution, great work!

Refrigerator/freezer repair
Susan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr Appliance replaced several parts in my subzero after the freezer quit working. It runs beautifully now. The service was quick, polite and well done. Would definitely hire them again for other repairs.

Reasonable priceRefrigerator/freezer repair
Elizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional, efficient, and helpful

Paid $350–400OverpricedRefrigerator/freezer repair
Dale6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a wonderful experience using Mr. Appliance to fix our leaking refrigerator/freezer. I had no idea going into this what to expect. We were blown away by the kindness and professionalism that Jeff brought into our house. We instantly felt like he was a trustworthy and kind person and, it's almost like we've…

Paid $250–300Refrigerator/freezer repair
joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service technician (Kiley). Very efficient, professional, knowledgeable and personable. Provided all options of service and repair to allow me to decide course of action. Excellent representation of the company!

Reasonable priceRefrigerator/freezer repair
Robert13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very impressed by David and his professionalism and prompt service. Truly appreciate David and his expertise, professional demeanor, and quick ability to repair our fridge has left us very pleased. Thanks again David!

Refrigerator/freezer repair
CrystalLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We were very pleased with the response time when scheduling our appointment. Ida was lovely; she was very pleasant and friendly on phone. Our technician Timothy provided detailed explanations of problem, repairs and recommendations. We will utilize their services in the future, if/when needed, and recommend them to family and friends. Thank you.

Refrigerator/freezer repair
Crystal-Fair9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

David worked on my dishwasher, garbage disposal, and freezer and did a great job on them all! He was on time, knowledgeable, professional, and answered my many many questions very thoroughly. I would highly recommend Mr. Appliance!

Paid $500+Great priceDishwasher repairRefrigerator/freezer repairService not listed
ToddLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great communication by Ida and service by Julian!

Paid $250–300Reasonable priceRefrigerator/freezer repair
Robin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My experience with Mr Appliance of Cary was exceptional. Quick response to my needs and Tim was very thorough with diagnosing the issue and resolving once parts arrived. I highly recommend them for your appliance repairs!

Reasonable priceRefrigerator/freezer repair
pLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent Service. I highly recommend this company. They repaired my 10 year old ice-maker and were on time, efficient, friendly, and experienced. I could not have asked for nicer people. Thank you!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Dian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

EXCELLENT CUSTOMER SERVICE!!! Our service technician, Kiley, was FANTASTIC! Communication from him was excellent. He arrived on time (a few mins early actually) fixed our dryer and also answered several other questions we had about our fridge. He was super knowledgeable and explained things very well in lay terms.…

Great priceDishwasher repairRefrigerator/freezer repairDryer repair
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

prompt, polite, and he did the job!

Not sureRefrigerator/freezer repair
Rick10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech, David, was very professional and courteous and determined and fixed the problem with our frig very quickly

Reasonable priceRefrigerator/freezer repair

Show more refrigerator/freezer repair reviews (141 more) →

Price

$356+22% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 12%Reasonable 75%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair161$132–$427
Dishwasher repair148$153–$353
Refrigerator repair143$295–$614
Dryer repair120$146–$327
Washing machine repair99$114–$365
Washer/dryer repair80$137–$360
Oven repair62$271–$536
Stove, cooktop & oven repair60$196–$453

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