Appliance repair service · Holly Springs, NC · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★1,979 Google reviews · 22 photos
94%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$356typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Mr. Appliance of Cary 4.9 out of 5 based on 1,979 reviews, with the owner responding to 98% of comments. Customers frequently praise punctuality, clear communication, and reasonable pricing for repairs on dishwashers, refrigerators, and stoves. However, a small number of low-star reviews criticize unresolved issues, lack of communication during service windows, and instances where repairs failed shortly after completion.
Google rating: 4.9 out of 5 from 1,979 reviews (94% five-star).
Reviews on this page: 1,979 Google reviews (1,241 with written comments, 5 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 23, 2026.
Service: Dishwasher Repair Service serving Holly Springs, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Mr. Appliance of CaryDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Cary: 89/100 on this factor. Category median: 86.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Cary: 85/100 on this factor. Category median: 81.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Cary: 92/100 on this factor. Category median: 94.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Cary: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Cary: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Cary: 92/100 on this factor. Category median: 88.A
92
Bar = this company · dark tick = category median.
Star ratings
1,979 Google reviews we collected
4.9of 5
5 stars1,86594%
4 stars724%
3 stars80%
2 stars90%
1 star251%
Praise vs complaints
Phrases our text analysis found in 1,241 written reviews
98%praise
Praise2,43498%
Complaints452%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2412%
Reasonable15375%
Overpriced63%
Not sure2010%
$356+22% vs typical dishwasher repair services
Middle half of what 161 customers paid ($259–$465) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude76931%
Speed & response59324%
Quality & results38516%
Would recommend24510%
Price & value2018%
Communication1998%
Honesty & trust874%
What customers talk about
We read 1,241 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional and polite service installing new garbage disposal at a competitive price.”
“Not only are they not transparent with fees, but they are also very rude.”
“They diagnose, and fix, the problem promptly and I never had to call them back.”
“Delays happen, but respecting the customer’s time matters.”
“I felt they gave me an honest assessment of my issues and resolved the problem as best as could be done.”
“Charged signifcantly more than they originally quoted me due to misdiagnosis of the problem and the appliance is still broken.”
“highly recommend them and will call on them again for any appliance repairs needed”
“Stay away and explore other options.”
“Will definitely use them again — knowledgeable and friendly technician, reasonable cost, very happy with my experience.”
“I could see paying up to $150 total but $192 for a quick diagnosis and a minor part replacement feels like price gouging.”
“Hats off to them for great service and communication as well on all the steps they were taking.”
“Very responsive and dependable communication throughout the process.”
“I would never trust this company with a repair.”
People customers mention
Edwin26 reviews
Tyler24 reviews
Julian20 reviews
Mike19 reviews
Ida18 reviews
Kiley16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Appliance of Cary for 8 kinds of job. Pick one to see what they paid and said.
CCarolLocal Guide · 40 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Let us know when he was coming sent his picture and approximate arrival time. He was very careful removing trays from our refrigerator and moving it out from the wall.
Paid $500+Reasonable priceFreezer repair
AAliceLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I have used Mr. Appliance many times and I am always satisfied. They diagnose, and fix, the problem promptly and I never had to call them back. I have referred friends and everyone is as pleased as I am.
PPhil9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Professional and polite service installing new garbage disposal at a competitive price. Got same day service: called in the morning, and technician arrived in the afternoon same day! Highly recommend Mr. Appliance1
MMariLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
5 out of 5 ✨ From the call to schedule the appt with Ida who was so helpful & sweet and also the techs that did the repair, Kiley and Zach. They arrived on time, were courteous & knowledgeable and did a thorough job with the frozen drain line repair on my GE fridge. They also did a fantastic job with the cleanup…
Paid $200–250Great priceRefrigerator repair
JJudithLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Mr Appliance came through again! Not surprised. We have used Mr. Appliance for decades and we have never been disappointed. We have had just about every appliance repaired. Today was an ignighter replacement on our gas oven. Arrived at 1200, done by 1230. Already had the part I needed. Techs were great as always!…
AAlan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Micah was very professional and worked diligently to get our appliances repaired. Very happy! Definitely recommend Mr. Appliance!
Let us know when he was coming sent his picture and approximate arrival time. He was very careful removing trays from our refrigerator and moving it out from the wall.
Price assessment: Reasonable price
Price: $500+
Services: Freezer repair
Repair wait time: 1–2 hr
Response from the owner · 5 days ago
Hi Carol, thank you for the five-star review and for choosing Mr. Appliance. We’re glad the arrival update and photo were helpful, and that our technician handled your refrigerator trays and moved the appliance carefully. We appreciate your support and would be happy to help again in the future.
C
Carlo Razzeto5 reviewsiTotal number of Google reviews Carlo has written across all businesses on Google Maps, not just this one.
I would never call any other appliance repair shop.
Response from the owner · 5 days ago
Hi Carlo, thank you for your kind words and for trusting Mr. Appliance with your repair needs. We’re glad to know you wouldn’t call any other appliance repair shop. Thank you for choosing us, and we look forward to helping you again.
A
Alice BenderLocal Guide · 23 reviewsiTotal number of Google reviews Alice has written across all businesses on Google Maps, not just this one.
I have used Mr. Appliance many times and I am always satisfied. They diagnose, and fix, the problem promptly and I never had to call them back. I have referred friends and everyone is as pleased as I am.
Kylie and Mike were very professional and helpful. I felt they gave me an honest assessment of my issues and resolved the problem as best as could be done.
It is wonderful to know you felt confident in the support and honest advice our team provided. Thank you for placing your trust in Mr. Appliance Of Cary and sharing your experience. If you ever need assistance in the future, we would be happy to help again.
P
Phil Fantasia9 reviewsiTotal number of Google reviews Phil has written across all businesses on Google Maps, not just this one.
Professional and polite service installing new garbage disposal at a competitive price. Got same day service: called in the morning, and technician arrived in the afternoon same day! Highly recommend Mr. Appliance1
Price assessment: Reasonable price
Price: $400–450
Services: Household appliance installation
Repair wait time: 1–2 hr
Response from the owner · a week ago
Great to hear that you found our service both professional and prompt! We appreciate you highlighting the same day installation and competitive pricing. Thank you for recommending Mr. Appliance Of Cary and for taking the time to share your experience. We hope to assist you again in the future!
S
Susan DonnellyLocal Guide · 36 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Susan, it is wonderful to hear that your technician arrived on time, completed both repairs quickly, and made the whole process easy for you. Thank you for highlighting the efficient service and for choosing Mr. Appliance Of Cary. We appreciate your feedback and hope everything continues to run smoothly!
L
Leonard Ginocchi14 reviewsiTotal number of Google reviews Leonard has written across all businesses on Google Maps, not just this one.
Kiley was very knowledgeable and efficient in repairing switch on JennAir range hood
Response from the owner · 2 weeks ago
We’re glad to hear the repair on your JennAir range hood was handled so efficiently and professionally. Thank you for letting us know how knowledgeable our team member was during your service. We appreciate your feedback and your trust in Mr. Appliance Of Cary.
G
Gregory Jones9 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
We appreciate your kind words, Gregory. It means a lot to know you found our team friendly, knowledgeable, and prompt. Thank you for choosing Mr. Appliance Of Cary and for sharing your experience. If you need any assistance in the future, we’re always here to help.
M
Mari M ColLocal Guide · 17 reviewsiTotal number of Google reviews Mari has written across all businesses on Google Maps, not just this one.
5 out of 5 ✨ From the call to schedule the appt with Ida who was so helpful & sweet and also the techs that did the repair, Kiley and Zach. They arrived on time, were courteous & knowledgeable and did a thorough job with the frozen drain line repair on my GE fridge. They also did a fantastic job with the cleanup afterwards. highly recommend them and will call on them again for any appliance repairs needed
Price assessment: Great price
Price: $200–250
Services: Refrigerator repair
Repair wait time: 1–2 hr
Response from the owner · 3 weeks ago
Mari, what a wonderful review! We’re so grateful you chose Mr. Appliance Of Cary and shared such kind words about your experience. It’s great to know everything from the helpful scheduling to the detailed repair and cleanup went smoothly for you. Thank you for recommending us, and we’re always here whenever you need help with your appliances again.
E
Elisa HohorstLocal Guide · 11 reviewsiTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
We’ve used Mr Appliance a few times to fix our ice maker & dishwasher and every time they are professional and a pleasure to have in our home. Highly recommend.
Price assessment: Reasonable price
Services: Freezer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Hi Elisa, thank you for your kind words and five-star review. We are glad we could help with your ice maker and dishwasher, and it is wonderful to hear that our team has been professional and pleasant in your home. Thank you for choosing Mr. Appliance, and we look forward to helping you again in the future.
