Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts

Proud Appliance Repair logo

Proud Appliance Repair

Appliance repair service · Holly Springs, NC · reviewed since 2026

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 31 dishwasher repair servicesPosition by Experts Score among all companies we track in this category. · better than 93%
5.0 ★★★★★ 73 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$274typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
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Proud Appliance Repair at a glance

Google reviewers rate Proud Appliance Repair five stars based on seventy-three reviews, noting the owner responds to eighty-six percent of feedback. Customers frequently cite punctuality, efficient diagnosis, and reasonable pricing for repairs to refrigerators, dishwashers, dryers, and microwaves. Recurring themes include quick response times, often same-day or next-day service, and clear communication regarding parts and solutions. No common criticisms are evident in the provided excerpts, which consistently describe the technicians as professional and knowledgeable.

  • Google rating: 5.0 out of 5 from 73 reviews (100% five-star).
  • Reviews on this page: 73 Google reviews (65 with written comments, 6 with photos).
  • Owner responses: the business replied to 86% of reviews.
  • Most recent review: October 27, 2026.
  • Service: Dishwasher Repair Service serving Holly Springs, North Carolina.

Data from Google, last updated October 28, 2026.

Score profile vs other dishwasher repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

Satisfaction100Reliability98Craft & service–Value100Momentum100Replies to reviews–Satisfaction: 100 (median 86)Reliability: 98 (median 81)Value: 100 (median 97)Momentum: 100 (median 100)
Proud Appliance RepairDishwasher Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Proud Appliance Repair: 100/100 on this factor. Category median: 86.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Proud Appliance Repair: 98/100 on this factor. Category median: 81.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 94.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Proud Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Proud Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
–

Bar = this company · dark tick = category median.

Star ratings

73 Google reviews we collected

  • 5 stars73100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 65 written reviews

  • Praise137100%
  • Complaints00%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1447%
  • Reasonable1343%
  • Overpriced00%
  • Not sure310%
$274-6% vs typical dishwasher repair services

Middle half of what 26 customers paid ($96–$365) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response3727%
  • Staff & attitude2820%
  • Quality & results2720%
  • Would recommend2015%
  • Price & value139%
  • Honesty & trust75%
  • Communication54%

What customers talk about

We read 65 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The water dispenser was making sputtering noises, and he quickly identified and diagnosed the problem.”
  • “Zevs did outstanding work and is very knowledgeable.”
  • “Came to us next day and fixed in 30 mins, great work”
  • “We will use them again for future appliance needs and highly recommend them.”
  • “Zevs did a great job repairing our fridge and at a reasonable price.”
  • “They were friendly, honest, and didn’t try to sell me anything I didn’t need.”
  • “They were great and easy to communicate with, and their prices are fair.”

People customers mention

  • Alex 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent priced reviews

Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Zevs did a great job repairing our fridge and at a reasonable price. We will be calling Proud Appliances for future repair needs.

Paid $450–500Reasonable price
Dona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

zevs was very helpful. The repair was completed efficiently and my dryer is now working well.

Paid $250–300Reasonable price
Jillian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Abi is so great! We have worked with him twice now, and he is very responsive, kind, and quick to get the job done. We will definitely call him next time we have appliance needs!

Paid $450–500Not sure
Nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Zevs was a great help. He very kind and professional. Came on time and was very quick to respond to my issue. I recommend!

Paid $50–100
Julian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Had an issue with my washer. Showed up next day when they said they would show up and took care of it right away. Alex was great. Great customer service. I will definitely give them a call in the future.

Paid $300–350Great price
Ranjani8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The dryer wasn't heating up, the technician was really quick in diagnosing and fixing it. Would definitely recommend them for service.

Paid $300–350

Compare with

Photos

Customer reviews

5.0 ★★★★★ 73 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
MkLocal Guide · 23 reviewsTotal number of Google reviews Mk has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had an issue with our Frigidaire refrigerator, and Alex took excellent care of us. The water dispenser was making sputtering noises, and he quickly identified and diagnosed the problem. We will use them again for future appliance needs and highly recommend them.

JAdal MatamorosLocal Guide · 89 reviewsTotal number of Google reviews JAdal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Proud appliance repair did a fantastic job!

Casey Peterson5 reviewsTotal number of Google reviews Casey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Came to us next day and fixed in 30 mins, great work

JC Zippy4 reviewsTotal number of Google reviews JC has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zevs did outstanding work and is very knowledgeable. Highly recommend.

  • Price: $350–400
  • Repair wait time: 1–2 hr
Sherman McCoy2 reviewsTotal number of Google reviews Sherman has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great work and great customer service!

  • Price assessment: Reasonable price
  • Price: $350–400
  • Repair wait time: 0–1 hr
Stefany4 reviewsTotal number of Google reviews Stefany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you Zevs at Proud appliance repair for fixing my dishwasher.

Response from the owner · 2 weeks ago

Thank you for your feedback and for choosing Proud Appliance Repair. We truly appreciate your support and are glad we could help. Please don’t hesitate to contact us again if you ever need appliance repair service in the future.

Sally RLocal Guide · 15 reviewsTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

happy so far

Response from the owner · 2 weeks ago

Thank you for your feedback and for choosing Proud Appliance Repair. We truly appreciate your support and are glad we could help. Please don’t hesitate to contact us again if you ever need appliance repair service in the future.

Jen Lopez8 reviewsTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thanks for fixing my refrigerator. They were able to diagnose the issue and get it fixed within two weeks (after getting the parts). Wonderful gentlemen who came to my home and shared some maintenance tips for both my fridge and dishwasher.

Response from the owner · 2 weeks ago

Thank you for your feedback and for choosing Proud Appliance Repair. We truly appreciate your support and are glad we could help. Please don’t hesitate to contact us again if you ever need appliance repair service in the future.

Kari Rudolph12 reviewsTotal number of Google reviews Kari has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, on time and diagnosed the problem and gave me a solution on the spot.

  • Price assessment: Reasonable price
Response from the owner · 2 weeks ago

Thank you for your feedback and for choosing Proud Appliance Repair. We truly appreciate your support and are glad we could help. Please don’t hesitate to contact us again if you ever need appliance repair service in the future.

Derek W3 reviewsTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Zevs did a great job repairing our fridge and at a reasonable price. We will be calling Proud Appliances for future repair needs.

  • Price assessment: Reasonable price
  • Price: $450–500
  • Repair wait time: 1–2 hr
Response from the owner · 2 weeks ago

Thank you for your feedback and for choosing Proud Appliance Repair. We truly appreciate your support and are glad we could help. Please don’t hesitate to contact us again if you ever need appliance repair service in the future.

Proud Appliance Repair on Google Maps →

Business details