How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREMr. Appliance of Cary
Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.9★ from 1,979 Google reviews
Report card
Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Mr. Appliance of Cary for 8 kinds of job.
Mr. Appliance of Cary for refrigerator/freezer repair
Clear ✕All 161 Google reviews tagged “Refrigerator/freezer repair” · showing 80
Wonderful service. Great office personnel and great technician. Very pleased.
Always professional and friendly. Timely in appointments. Service people are knowledgable and always try to fix issues.
Kiley was incredible. Hope we do not need anything else repaired for awhile, but good to know a talented repairman.
Kyle is so nice and professional. Very helpful, great service!
Very good service but I had to wait a couple of days for the new icemaker.
Quick, honest, personable, and professional.
Quick resolution, great work!
Mr Appliance replaced several parts in my subzero after the freezer quit working. It runs beautifully now. The service was quick, polite and well done. Would definitely hire them again for other repairs.
Very professional, efficient, and helpful
We had a wonderful experience using Mr. Appliance to fix our leaking refrigerator/freezer. I had no idea going into this what to expect. We were blown away by the kindness and professionalism that Jeff brought into our house. We instantly felt like he was a trustworthy and kind person and, it's almost like we've…
Great service technician (Kiley). Very efficient, professional, knowledgeable and personable. Provided all options of service and repair to allow me to decide course of action. Excellent representation of the company!
Very impressed by David and his professionalism and prompt service. Truly appreciate David and his expertise, professional demeanor, and quick ability to repair our fridge has left us very pleased. Thanks again David!
We were very pleased with the response time when scheduling our appointment. Ida was lovely; she was very pleasant and friendly on phone. Our technician Timothy provided detailed explanations of problem, repairs and recommendations. We will utilize their services in the future, if/when needed, and recommend them to family and friends. Thank you.
David worked on my dishwasher, garbage disposal, and freezer and did a great job on them all! He was on time, knowledgeable, professional, and answered my many many questions very thoroughly. I would highly recommend Mr. Appliance!
Great communication by Ida and service by Julian!
My experience with Mr Appliance of Cary was exceptional. Quick response to my needs and Tim was very thorough with diagnosing the issue and resolving once parts arrived. I highly recommend them for your appliance repairs!
Excellent Service. I highly recommend this company. They repaired my 10 year old ice-maker and were on time, efficient, friendly, and experienced. I could not have asked for nicer people. Thank you!
EXCELLENT CUSTOMER SERVICE!!! Our service technician, Kiley, was FANTASTIC! Communication from him was excellent. He arrived on time (a few mins early actually) fixed our dryer and also answered several other questions we had about our fridge. He was super knowledgeable and explained things very well in lay terms.…
prompt, polite, and he did the job!
The tech, David, was very professional and courteous and determined and fixed the problem with our frig very quickly
Julian did a great job on our refrigerator. Thanks!.
Ontime and knowledgeable. Julian did a great job and was very helpful.
Tyler, came and installed our microwave, and we couldn't have asked for a better tech. Tyler was friendly, courteous, and knowledgeable. He was neat, and explained what he was doing. We would recommend him to anyone needing appliance repair.
Kiley our tech, was extremely knowledgeable, courteous and very friendly. He diagnosed the problem and determined best course of action and explained what he needed to do. After he performed the task he got everything back together and it's working like new again. I will absolutely recommend and send all my business…
From beginning to end Mr Appliance was everything we could have hoped for: attentive, courteous, friendly, on time and communicative. Our subzero refrigerator decided to "blow up" on Halloween evening while friends were over for dinner & trick or treating. Thankfully subzero customer service is on CT time so we were…
Responsive, Timely & professional
Kiley fixed the freezer section not with a manual but with creative problem solving. He was very intuitive and would hope he’d be available to solve my next appliance problem.
These folks are so professional. Starting with the friendly office staff through to the well-trained service personnel, my refrigerator repairs were seamless. I had great communication throughout and will definitely call them for any future appliance repairs.
Julian was excellent and was able to locate a replacement ice maker and repair much sooner than expected. Great service!
I had no idea Mr. Appliance existed until very recently and so glad I found them! I made an appointment online, received a call the day before with my two hour window. The repairman arrived on time and quickly identified the problem with my refrigerator. The part was ordered and two weeks later it was taken care of. Very easy and professionally done.
Great customer service. Reasonable prices
Our first experience with Mr. Appliance was very positive. Julian was on time, diagnosed our issue, obtained the necessary replacement parts, and efficiently installed the new parts. We will definitely use their services in the future
The repair we'll observe if effective as need perhaps 24 hours or longer. Professional and replaced contents of fridge with care. Initial repairman was Ed and then Julian.
Mr. Appliance was very responsive in setting up appt and keeping us up to date on the expected time of our repair person. Kylie was professional and on time. My refrigerator was fixed in a timely manner.
Our second excellent experience with Mr Appliance. Our Samsung Refrigerator decided to stop making ice. Tried all suggested options manufacturer recommends, to no avail. Kiley our rep did the diagnostics and determined replacement of ice maker needed. Ordered part and returned to install.
Professionally done.
East fix done right.
My serviceman Jillian was professional, friendly and knowledgeable. You can count on him to solve your problem in a timely manner. I was 100% satisfied with Mr Appliance. Ida, who answered the phone was helpful and competent and friendly.
The repairmen did a great job fixing our Miele built-in refrigerator’s drip issue. They worked like surgeons to clear the clogged drain pipe which is buried behind many panels. Cost was very reasonable. They cleaned up after finishing.
Great experience, Julian is awesome!!
Kaily was so knowledgeable. He went the extra mile....which I really appreciate. I've always used this location and will continue.
Tyler and the worker with him were very knowledgeable and professional. Would use them again.
Abdelhak Garroua has fixed 2 appliances for us, a freezer and dishwasher. Both times he was on time and dug right in and was able to order parts and get them fixed quickly. We are very pleased with the service, knowledge, and speed he was able to show us. Would most definitely use them again
The service specialist was very professional , friendly and knowledgeable. Did the repair in a timely manner and explained what he was doing. Will definitely use y’all again.
Edwin is the best! We always call Mr Appliance of Cary for our appliance repairs.
This was a very nice young man who took his time and knew what he was doing. He stayed late on a Friday night to help!
Very reliable service. Very pleased with service. Would use again.
Scheduled appointment online, was given exact date and time, text reminder with Tech photo, tech called when on way. Arrived on time, diagnosed issue, gave price quote for repair, repaired the problem right away. Was extremely professional, knowledgeable and efficient. The whole process was very easy. Would…
Tyler did a great job of repairing our leaking refrigerator! He is very friendly and was extremely helpful!! I highly recommend him!!
Mr Appliance has the BEST service people of any company I have ever worked with. They are knowledgeable, skilled and just plain nice people. I can’t say enough good things about this company and the people who work there. And I got an appointment within days of my non-emergent call.
They've repaired a washer, a dryer, and refrigerator for us. The repairs have had lasting success and I'll use them again when something else breaks....
Excellent service! Edwin was phenomenal in his work and customer service.
Edwin, the repairman, was excellent. Pleasant, knowledge and solved multiple issues in a short time. Told me what was wrong, how it would be fixed, and then made the repairs. Works perfectly now. I couldn’t be happier with the service. Scheduling person was also friendly and helpful and Edwin arrived within the…
Edwin was a very professional technician with a wealth of information. Would definitely utilize Mr. A’s services again.
Tyler was friendly, knowledgeable, and efficient. He also provided superb customer service.
Excellent service
Spare part in stock enabled quick repair.
They were professional and fixed the problem on the first visit. I certainly recommend.
In both cases, refrigerator and dishwasher, Mr Appliance diagnosed the problem and was able to fix it on the spot. Both were done at a reasonable price. We will continue to use this company in the future as our first call repair company.
Edwin was excellent and very personable!! He did the job quickly and efficiently!
The repairman were very professional and courteous
Edwin was my service tech to check out a refrigerator that stopped working for a while. He was kind, courteous, and very helpful and seems to have identified the correct issue. Unfortunately it is an intermittent issue so it was working at the time, but he clearly was very experienced and was still able to tackle…
Technicians talked with us about the issue with our refrigerator and options for repair. We agreed to repair and work was completed quickly and professionally. I highly recommend Mr Appliance.
They were quick, and competed the task on time. They also warranty their work for a year!
Tyler was wonderful! He was clear and complete in explaining what he found and then answering all of our questions and more! Very professional and friendly and totally trustworthy!
The repair person was a good guy and informative. Did a fine job.
Our water dispenser was not working and Gian found the tubing frozen in the door. He hot it working for us. He was on time, called before showing up.
Edgar was very professional, knowledgeable and courteous!
Tried another company to come out & fix my refrigerator/freezer. They told me it was a control panel & had to order it. Weeks go by. After calling multiple times said company tells me that they can’t get the part. I need to order it. So I called Mr. Appliance & they came out as quick as possible. They knew right…
They evaluated and research problem with Eurocave. They located hard to find parts, and nstalled them...all done in very prompt and professional manner. Great to have an excellent appliance repair source. Thank you Mr. Appliance...should be called Dr. Appliance!
The information about delivery times and personnel was exceptional, the quality of the repairs was great, and it was all very affordable. Highly recommend!
Mr. Appliance technicians are always knowledgable, professional, and honest. We have had them out multiple times and they never try to upsell. They always arrive as scheduled and repairs are done timely without disruptions to the rest of the house. Highly recommend!
Great Job
Technician was professional, courteous, and repaired the problem in a timely manner. He went the extra mile to get the parts needed when they were potentially difficult to find.
Two repair men came within time frame. They were helpful and friendly. They replaced ice maker in my refrigerator and explained thoroughly what they had done.
An example of excellent customer service from first contact to service completion. 1. The website was easy to navigate and schedule an appointment. 2. The callback from customer support to get me an earlier date due to the severity of my issue was unexpected and welcome. 3. The tech, Tyler, communicated his…
I had the Home Depot send a repairman out (not mentioning name of appliance repair place, but made the check out to "Sear's"). Guy blamed dog hair for the problem and super bad attitude about LG. Charged almost $100. I was referred to "Mr. Appliance"(by another appliance place). A lady, Ida, told me exactly what to…
Scheduling was quick and easy. The repair person, Julian, was personable and efficient. I was very pleased and would use them again. Work has a 1 year warranty.
When your freezer quits, getting it fixed fast is pretty much a top priority, and Mr Appliance handily met that requirement. And their guy got it diagnosed and working in just a couple of hours. Cool! (In a literal sense...)
Gian our repair person was knowledgeable & professional. Ida was helpful & knowledgeable in assisting us in dealing with LG to obtain needed parts.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 161 | $132–$427 |
| Dishwasher repair | 148 | $153–$353 |
| Refrigerator repair | 143 | $295–$614 |
| Dryer repair | 120 | $146–$327 |
| Washing machine repair | 99 | $114–$365 |
| Washer/dryer repair | 80 | $137–$360 |
| Oven repair | 62 | $271–$536 |
| Stove, cooktop & oven repair | 60 | $196–$453 |
