Experts Reviews · Company report
Mr. Appliance of Cary logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty92−0.8Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Mr. Appliance of Cary

Holly Springs, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 31 dishwasher repair services · 4.9★ from 1,979 Google reviews

Report card

Percentile vs other dishwasher repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Cary is better than 89% of dishwasher repair services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Cary is better than 85% of dishwasher repair services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Cary is better than 92% of dishwasher repair services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Cary is better than 100% of dishwasher repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Cary is better than 100% of dishwasher repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Cary is better than 92% of dishwasher repair services.A
92

Reviews for your job

Customers hired Mr. Appliance of Cary for 8 kinds of job.

Mr. Appliance of Cary for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$137–$360
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 81 Google reviews tagged “Washer/dryer repair” · showing 20

Laura6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Called for an appointment for my broken clothes dryer; they had one available with 4 days, which was great. It was a 5 hour window but they narrowed it down to 2 hrs the day before. The tech called about 30 minutes into my scheduled time and said he’d be there in 20 minutes. He showed up, diagnosed the issue, gave…

Paid $300–350Reasonable priceWasher/dryer repair
Robin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service, reasonable price! Friendly technician. Overall great experience! Will use them in the future for my appliances!

Paid $350–400Reasonable priceDryer repair+ Responsiveness+ Punctuality+ Quality
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Prompt, friendly service at fair price

Paid $250–300Reasonable priceWasher/dryer repair
RebeccaLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr Appliance is a quality repair company. I will tell all of my friends about this company. I had my washer repaired. I am extremely satisfied with how friendly and knowledgeable they were. Mr Appliance is a company that you can trust with all appliance repair. I will call them for all of my appliance repairs. You will be happy that you trusted them!

Reasonable priceWasher/dryer repair
M3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Everything went great !! from the first phone call when booking and then I called back to ask if they could use our own new part for the repair, and they said yes. And the repairman was great too!!

Paid $200–250Great priceWasher/dryer repair
Daija4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My technician was Mr. Hines and he did a great job! I had my washer and dryer installed and repaired within a little under an hour. He was efficient and I’ve had no problems with my appliances since the installation/repair.

Reasonable priceWasher/dryer repair
BryanLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service, very responsive and thorough. Tyler was our technician and he did a fantastic job checking over our microwave to find out why it was kicking off. He also gave us some great advice about our dryer. We'll definitely be calling Mr Appliance again when we have more appliance trouble!

Microwave repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easy to setup our appointment. Very responsive. Edwin was awesome! He was super knowledgeable and friendly.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
ChrisLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service! Tyler of Mr. Appliance was on time, diagnosed and fixed my washers broken pump quickly. I would not hesitate to use Mr. Appliance again.

Washer/dryer repair+ Punctuality+ Professionalism+ Value
KevinLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They've repaired a washer, a dryer, and refrigerator for us. The repairs have had lasting success and I'll use them again when something else breaks....

Dryer repairRefrigerator/freezer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Katie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mr. Appliance was responsive and punctual. Tyler and his assistants were courteous, knowledgeable, and made quick work of the issue. If we have any other appliance issues, we'll definitely call them again!

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
Suzan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technicians were prompt, clean and considerate. Made repair after some failed attempts. Left the area clean and orderly.

Washer/dryer repair
JLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really great experience from making the appt to the actual repair. Great experience, fast appts and super customer service!!!

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Jennifer7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kiley did a great job finding the issue/leak we were experiencing. He has to order the part, but will be coming back to fix. He was very thorough and professional.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Thomas7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Repair technician very knowledgeable. Indian man last name Veehat. Sp???????. Very friendly. I could tell he enjoys his work. Stayed until 7pm to complete repairs. Dryer works like new now. Thanks Mr Appliance.

Washer/dryer repair
Marcus1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Repair belt on washer machine

Washer/dryer repair
Veronica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The whole team was great! Ida got me on the schedule quickly . Tyler the technician was fabulous. He and his trainee were very professional, and efficient. They took care of my dryer issue quickly. Can’t say enough about these guys they were great

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Penny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The kind man who represented the company called to say that he was on his way to my house. The call was as planned and he was right on time. He was very professional and got right to work seeing why the dryer was not drying the clothes. In a short time he found the problem and fixed it right away.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Julia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and skilled at repairs!

Freezer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Marguerite4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Courteous, professional and on time. Found the problem and fixed it quickly.

Washer/dryer repair+ Value

Show more washer/dryer repair reviews (61 more) →

Price

$356+22% vs typical dishwasher repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 12%Reasonable 75%Overpriced 3%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair161$132–$427
Dishwasher repair148$153–$353
Refrigerator repair143$295–$614
Dryer repair120$146–$327
Washing machine repair99$114–$365
Washer/dryer repair80$137–$360
Oven repair62$271–$536
Stove, cooktop & oven repair60$196–$453

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