Experts Reviews · Company report
Mr. Appliance of Metro Tulsa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%50+7.5Craft & service 20%63+12.6Value 10%38+3.8Momentum 8%50+4Track record 7%77+5.4Accountability 5%68+3.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Mr. Appliance of Metro Tulsa

Broken Arrow, OK · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 11 washer dryer hookup services · 4.8★ from 1,130 Google reviews

Report card

Percentile vs other washer dryer hookup services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Mr. Appliance of Metro Tulsa is better than 41% of washer dryer hookup services.C
41
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Mr. Appliance of Metro Tulsa is better than 50% of washer dryer hookup services.C
50
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Mr. Appliance of Metro Tulsa is better than 63% of washer dryer hookup services.B
63
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Mr. Appliance of Metro Tulsa is better than 38% of washer dryer hookup services.D
38
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Mr. Appliance of Metro Tulsa is better than 50% of washer dryer hookup services.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Mr. Appliance of Metro Tulsa is better than 77% of washer dryer hookup services.B
77
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Mr. Appliance of Metro Tulsa is better than 68% of washer dryer hookup services.B
68

Reviews for your job

Customers hired Mr. Appliance of Metro Tulsa for 8 kinds of job.

Mr. Appliance of Metro Tulsa for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.101
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 101 Google reviews tagged “Refrigerator/freezer repair” · showing 40

★★★★★ Miriam · 5 days ago

This is the second time we have used Me. Appliance and your service is great and reasonably priced.

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Rick · a week ago

Couldn’t be happier with Brent D’s replacement of our icemaker! Brent was friendly, efficient and went above and beyond the call in several ways – noticing and fixing our loose freezer door handle, volunteering to clean the inside of the freezer, and clearing out the dusty space below the refrigerator to give us…

Paid $400–450Reasonable priceRefrigerator/freezer repair
★★★★★ Stacy · Edited 3 weeks ago

If you have an appliance that needs repair, look no further than Mr. Appliance. This company is locally owned and has integrity. Their expert team has worked on my wine cooler, Sub Zero fridge and my ice machine. All repaired as promised and very reasonable price. I highly recommend.

Paid $350–400Great priceRefrigerator/freezer repair
★★★★★ D · 4 weeks ago

Very good communication before the service. Technicians were knowledgeable and explained the issues and concerns before starting work. 15 yr. old Samsung refrigerator with discontinued parts. Worked with our schedules to complete repairs. Will use again if the need arises.

Paid $200–250Great priceRefrigerator/freezer repair
★★★★★ Charlie · a month ago

Our repair tech was timely, explained everything that needed to be done e and the cost very clearly. He had to order a part and returned the following week with the part and it only took about 15 minutes to install and to test. Great job Billy!

Reasonable priceRefrigerator/freezer repair
★★★★★ roger · a month ago

Mark was an excellent tech Very personable and professional On time, went to work, and fixed the problem

Not sureRefrigerator/freezer repair
★★★★★ Brenda · a month ago

Fast, friendly and efficient. Appreciate this company tremendously!

Paid $200–250Reasonable priceRefrigerator/freezer repair
★★★★★ Roy · 2 months ago

Found where my refrigerator leak was after 2 other appliance companies in town could not. Ordered the parts and replaced and it’s worked perfectly so far. Will call them 1st for now on.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ Kari · 2 months ago

Spending money to repair appliances is expensive but cheaper than replacing. However, my repair technician was very prompt and went the extra mile to get my service completed in time for an event. I also appreciate the fact that I was able to use a locally owned business. So many local service companies have sold…

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★ Eloise · 2 months ago

Repairman was pleasant and efficient. I was unhappy with the way he put the food back in the fridge. He could have at least asked me where the shelves belonged. He could have left the food out so I could put it back where it belonged. Now I have to empty the whole refrigerator and fix the shelves and then replace…

Paid $200–250Reasonable priceRefrigerator/freezer repair
★★★★★ John · 4 months ago

Billy was professional and personable. He completed the service repair timely and explained all costs up front. The office staff kept me informed and the technician was prompt informing before his arrival.

Paid $500+Great priceRefrigerator/freezer repair
★★★★★ Ty · 5 months ago

Timely, and professional. We’ve used them multiple times, and will continue

Paid $250–300Reasonable priceRefrigerator/freezer repairDryer repair
★★★★★ R · 5 months ago

Same day service was available. Mark F was on time, courteous, professional and extremely knowledgeable. Would definitely recommend.

Paid $150–200Reasonable priceRefrigerator/freezer repair
★★★★★ Sammie · 5 months ago

The repairs were very well done as well as educational - how things work, how to care for, etc. Mark is personable and very competent.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ steve · 6 months ago

Good, friendly Service at a decent price

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Jim · 6 months ago

Service was good the repair did the job. Technician was great knew his stuff.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ Jim · 7 months ago

Technician, manager and person answering phone were vey knowledgeable and made suggestions before repairing refrigerator. Checked suggestion but came back to original plan and was very professional.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ randy · Edited 7 months ago

Mark was very attentive to the problem with my dryer. When the original diagnosis was wrong he took an diagnostic approach and solved the problem.

Paid $100–150Great priceRefrigerator/freezer repairDryer repair
★★★★★ Earnest · 7 months ago

Excellent! Making an appointment was a breeze, and Technician Billy was Professional, Polite, and Thorough. Individuals, like Billy, are one of the main reasons I will do business again with Mr. Appliance, if need be.

Reasonable priceRefrigerator/freezer repair
★★★★★ S · 7 months ago

Billy was knowledgeable about our very old refrigerator and determined what was wrong, fixed it and we will keep using “old reliable” longer thanks to him.

Paid $150–200Reasonable priceRefrigerator/freezer repair
★★★★★ susie · 8 months ago

Service man Mark Ford was professional and competent and courteous. I will contact Mr Appliance for any further repairs and recommend to others.

Paid $150–200Reasonable priceRefrigerator/freezer repair
★★★★★ Pat · 8 months ago

Had towItforan appointment but they were recommended so I wanted a reputable person. I had to have the ice maker replaced as they don’t make parts you just replace these days that was the reason for the amount of money I had to pay. Service was good and they came when they said they would.

Paid $400–450Reasonable priceRefrigerator/freezer repair
★★★★★ Joan · 9 months ago

Mr. Appliance is a winner! Billy arrived on time and fixed my refrigerator in no time. He is a kind person and an accomplished technician. I appreciated the "heads up" text as to his arrival. The office has good communication skills which seems to be an increasingly rare attribute these days. I highly recommend this…

Reasonable priceRefrigerator/freezer repair
★★★★★ Sandra · 9 months ago

Mark was an excellent technician and very friendly. He was able to explain everything thoroughly.

Paid $450–500Reasonable priceRefrigerator/freezer repair
★★★★★ Patrick · 10 months ago

Very professional from start to finish. Everyone I dealt with. Would definitely buy the product again especially because of the service.

Paid $1–50Great priceRefrigerator/freezer repair
★★★★★ Steven · 11 months ago

Todd was on time, knowledgeable and got refrigerator fixed quickly and efficiently. Pleasant gentleman too

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Gary · 11 months ago

We needed our icemaker replaced and Billy with Mr Appliance came out promptly, evaluated the issue, and got a new one installed for us. We were very impressed with the customer service of both the office and Billy's work. They kept us informed of every detail by way of texts, including sending a picture of our…

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Randy · a year ago

On time very friendly

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ Ron · a year ago

Mark did an EXCELLENT Job! His knowledge & experience was the best I have experienced in service work! He is a Great Value to your company Mr. Appliance Repair in the Tulsa Area! Thanks Ron Roberts

Paid $150–200Great priceRefrigerator/freezer repair
★★★★★ Debby · a year ago

Excellent communication process for the appointments. The technician was extremely intelligent and did some very creative troubleshooting! He connected back a week later with updates from the manufacturer. Very good experience!!!!

Great priceRefrigerator/freezer repair
★★★★★ Shell · a year ago

Very professional, courteous and knowledgeable. They were thorough and honest and didn't try to sell me something I didn't need!!

Paid $150–200Not sureRefrigerator/freezer repair
★★★★★ James · Edited a year ago

All went well… on time and helpful technician!! Great job!!

Paid $400–450Reasonable priceRefrigerator/freezer repair
★★★★★ Blake · a year ago

Very professional and knowledgeable.

Not sureRefrigerator/freezer repair
★★★★★ Terri · a year ago

Prompt, informative, friendly service! Would use this company again!

Reasonable priceRefrigerator/freezer repair
★★★★★ Ted · a year ago

Mark was amazing, friendly and very helpful. NOW we have ice and it’s been months since our refrigerator made ice. We will MOST CERTAINLY recommend Mark and Mr Appliance to our family and friends. Thank you for your GREAT customer service.

Refrigerator/freezer repairFreezer repair
★★★★★ Carolynn · a year ago

Great service. Great people to do business with. Knowledgeable, friendly, & timely service. Definitely would recommend their company to do business with.

Reasonable priceRefrigerator/freezer repair
★★★★★ Donald · Edited 2 years ago

The heating element went out on our Maytag dryer. They had a new one in the truck so that was good. They cleaned the machine and left us with a better dryer than when they arrived. Many thanks.

Refrigerator/freezer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Chris · Edited 2 years ago

Outstanding young man. Courteous professional knowledgeable. Communicated ver well.

Refrigerator/freezer repair+ Professionalism+ Value
★★★★★ Brian · 2 years ago

Mr. Appliance fixed the ice maker on our refrigerator on the first attempt. David was the tech and properly diagnosed the issue and repaired as soon as the part came in. This isn't necessarily an easy task with today's complicated refrigerators. Thank you Mr. Appliance and Thank you David!

Refrigerator/freezer repair
★★★★★ Bruce · 2 years ago

Mark was able to diagnose the problem and repair.

Refrigerator/freezer repair+ Punctuality+ Quality+ Professionalism

Show more refrigerator/freezer repair reviews (61 more) →

Price

$309+24% vs typical washer dryer hookup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 75%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair101$176–$440
Dishwasher repair84$119–$283
Washing machine repair67$139–$342
Dryer repair65$146–$303
Washer/dryer repair51—
Stove, cooktop & oven repair40—
Oven repair32$175–$473
Refrigerator repair30—

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