Experts Reviews · Company report
Mr. Appliance of Metro Tulsa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%50+7.5Craft & service 20%63+12.6Value 10%38+3.8Momentum 8%50+4Track record 7%77+5.4Accountability 5%68+3.4Experts Score= 51Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.51SCORE

Mr. Appliance of Metro Tulsa

Broken Arrow, OK · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 11 washer dryer hookup services · 4.8★ from 1,130 Google reviews

Report card

Percentile vs other washer dryer hookup services (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and accountability; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Mr. Appliance of Metro Tulsa is better than 41% of washer dryer hookup services.C
41
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Mr. Appliance of Metro Tulsa is better than 50% of washer dryer hookup services.C
50
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Mr. Appliance of Metro Tulsa is better than 63% of washer dryer hookup services.B
63
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Mr. Appliance of Metro Tulsa is better than 38% of washer dryer hookup services.D
38
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Mr. Appliance of Metro Tulsa is better than 50% of washer dryer hookup services.C
50
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Mr. Appliance of Metro Tulsa is better than 77% of washer dryer hookup services.B
77
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Mr. Appliance of Metro Tulsa is better than 68% of washer dryer hookup services.B
68

Reviews for your job

Customers hired Mr. Appliance of Metro Tulsa for 8 kinds of job.

Mr. Appliance of Metro Tulsa for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.101
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.86
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 101 Google reviews tagged “Refrigerator/freezer repair” · showing 80

★★★★★ Miriam · 5 days ago

This is the second time we have used Me. Appliance and your service is great and reasonably priced.

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Rick · a week ago

Couldn’t be happier with Brent D’s replacement of our icemaker! Brent was friendly, efficient and went above and beyond the call in several ways – noticing and fixing our loose freezer door handle, volunteering to clean the inside of the freezer, and clearing out the dusty space below the refrigerator to give us…

Paid $400–450Reasonable priceRefrigerator/freezer repair
★★★★★ Stacy · Edited 3 weeks ago

If you have an appliance that needs repair, look no further than Mr. Appliance. This company is locally owned and has integrity. Their expert team has worked on my wine cooler, Sub Zero fridge and my ice machine. All repaired as promised and very reasonable price. I highly recommend.

Paid $350–400Great priceRefrigerator/freezer repair
★★★★★ D · 4 weeks ago

Very good communication before the service. Technicians were knowledgeable and explained the issues and concerns before starting work. 15 yr. old Samsung refrigerator with discontinued parts. Worked with our schedules to complete repairs. Will use again if the need arises.

Paid $200–250Great priceRefrigerator/freezer repair
★★★★★ Charlie · a month ago

Our repair tech was timely, explained everything that needed to be done e and the cost very clearly. He had to order a part and returned the following week with the part and it only took about 15 minutes to install and to test. Great job Billy!

Reasonable priceRefrigerator/freezer repair
★★★★★ roger · a month ago

Mark was an excellent tech Very personable and professional On time, went to work, and fixed the problem

Not sureRefrigerator/freezer repair
★★★★★ Brenda · a month ago

Fast, friendly and efficient. Appreciate this company tremendously!

Paid $200–250Reasonable priceRefrigerator/freezer repair
★★★★★ Roy · 2 months ago

Found where my refrigerator leak was after 2 other appliance companies in town could not. Ordered the parts and replaced and it’s worked perfectly so far. Will call them 1st for now on.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ Kari · 2 months ago

Spending money to repair appliances is expensive but cheaper than replacing. However, my repair technician was very prompt and went the extra mile to get my service completed in time for an event. I also appreciate the fact that I was able to use a locally owned business. So many local service companies have sold…

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★ Eloise · 2 months ago

Repairman was pleasant and efficient. I was unhappy with the way he put the food back in the fridge. He could have at least asked me where the shelves belonged. He could have left the food out so I could put it back where it belonged. Now I have to empty the whole refrigerator and fix the shelves and then replace…

Paid $200–250Reasonable priceRefrigerator/freezer repair
★★★★★ John · 4 months ago

Billy was professional and personable. He completed the service repair timely and explained all costs up front. The office staff kept me informed and the technician was prompt informing before his arrival.

Paid $500+Great priceRefrigerator/freezer repair
★★★★★ Ty · 5 months ago

Timely, and professional. We’ve used them multiple times, and will continue

Paid $250–300Reasonable priceRefrigerator/freezer repairDryer repair
★★★★★ R · 5 months ago

Same day service was available. Mark F was on time, courteous, professional and extremely knowledgeable. Would definitely recommend.

Paid $150–200Reasonable priceRefrigerator/freezer repair
★★★★★ Sammie · 5 months ago

The repairs were very well done as well as educational - how things work, how to care for, etc. Mark is personable and very competent.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ steve · 6 months ago

Good, friendly Service at a decent price

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Jim · 6 months ago

Service was good the repair did the job. Technician was great knew his stuff.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ Jim · 7 months ago

Technician, manager and person answering phone were vey knowledgeable and made suggestions before repairing refrigerator. Checked suggestion but came back to original plan and was very professional.

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ randy · Edited 7 months ago

Mark was very attentive to the problem with my dryer. When the original diagnosis was wrong he took an diagnostic approach and solved the problem.

Paid $100–150Great priceRefrigerator/freezer repairDryer repair
★★★★★ Earnest · 7 months ago

Excellent! Making an appointment was a breeze, and Technician Billy was Professional, Polite, and Thorough. Individuals, like Billy, are one of the main reasons I will do business again with Mr. Appliance, if need be.

Reasonable priceRefrigerator/freezer repair
★★★★★ S · 7 months ago

Billy was knowledgeable about our very old refrigerator and determined what was wrong, fixed it and we will keep using “old reliable” longer thanks to him.

Paid $150–200Reasonable priceRefrigerator/freezer repair
★★★★★ susie · 8 months ago

Service man Mark Ford was professional and competent and courteous. I will contact Mr Appliance for any further repairs and recommend to others.

Paid $150–200Reasonable priceRefrigerator/freezer repair
★★★★★ Pat · 8 months ago

Had towItforan appointment but they were recommended so I wanted a reputable person. I had to have the ice maker replaced as they don’t make parts you just replace these days that was the reason for the amount of money I had to pay. Service was good and they came when they said they would.

Paid $400–450Reasonable priceRefrigerator/freezer repair
★★★★★ Joan · 9 months ago

Mr. Appliance is a winner! Billy arrived on time and fixed my refrigerator in no time. He is a kind person and an accomplished technician. I appreciated the "heads up" text as to his arrival. The office has good communication skills which seems to be an increasingly rare attribute these days. I highly recommend this…

Reasonable priceRefrigerator/freezer repair
★★★★★ Sandra · 9 months ago

Mark was an excellent technician and very friendly. He was able to explain everything thoroughly.

Paid $450–500Reasonable priceRefrigerator/freezer repair
★★★★★ Patrick · 10 months ago

Very professional from start to finish. Everyone I dealt with. Would definitely buy the product again especially because of the service.

Paid $1–50Great priceRefrigerator/freezer repair
★★★★★ Steven · 11 months ago

Todd was on time, knowledgeable and got refrigerator fixed quickly and efficiently. Pleasant gentleman too

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Gary · 11 months ago

We needed our icemaker replaced and Billy with Mr Appliance came out promptly, evaluated the issue, and got a new one installed for us. We were very impressed with the customer service of both the office and Billy's work. They kept us informed of every detail by way of texts, including sending a picture of our…

Paid $350–400Reasonable priceRefrigerator/freezer repair
★★★★★ Randy · a year ago

On time very friendly

Paid $500+Reasonable priceRefrigerator/freezer repair
★★★★★ Ron · a year ago

Mark did an EXCELLENT Job! His knowledge & experience was the best I have experienced in service work! He is a Great Value to your company Mr. Appliance Repair in the Tulsa Area! Thanks Ron Roberts

Paid $150–200Great priceRefrigerator/freezer repair
★★★★★ Debby · a year ago

Excellent communication process for the appointments. The technician was extremely intelligent and did some very creative troubleshooting! He connected back a week later with updates from the manufacturer. Very good experience!!!!

Great priceRefrigerator/freezer repair
★★★★★ Shell · a year ago

Very professional, courteous and knowledgeable. They were thorough and honest and didn't try to sell me something I didn't need!!

Paid $150–200Not sureRefrigerator/freezer repair
★★★★★ James · Edited a year ago

All went well… on time and helpful technician!! Great job!!

Paid $400–450Reasonable priceRefrigerator/freezer repair
★★★★★ Blake · a year ago

Very professional and knowledgeable.

Not sureRefrigerator/freezer repair
★★★★★ Terri · a year ago

Prompt, informative, friendly service! Would use this company again!

Reasonable priceRefrigerator/freezer repair
★★★★★ Ted · a year ago

Mark was amazing, friendly and very helpful. NOW we have ice and it’s been months since our refrigerator made ice. We will MOST CERTAINLY recommend Mark and Mr Appliance to our family and friends. Thank you for your GREAT customer service.

Refrigerator/freezer repairFreezer repair
★★★★★ Carolynn · a year ago

Great service. Great people to do business with. Knowledgeable, friendly, & timely service. Definitely would recommend their company to do business with.

Reasonable priceRefrigerator/freezer repair
★★★★★ Donald · Edited 2 years ago

The heating element went out on our Maytag dryer. They had a new one in the truck so that was good. They cleaned the machine and left us with a better dryer than when they arrived. Many thanks.

Refrigerator/freezer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Chris · Edited 2 years ago

Outstanding young man. Courteous professional knowledgeable. Communicated ver well.

Refrigerator/freezer repair+ Professionalism+ Value
★★★★★ Brian · 2 years ago

Mr. Appliance fixed the ice maker on our refrigerator on the first attempt. David was the tech and properly diagnosed the issue and repaired as soon as the part came in. This isn't necessarily an easy task with today's complicated refrigerators. Thank you Mr. Appliance and Thank you David!

Refrigerator/freezer repair
★★★★★ Bruce · 2 years ago

Mark was able to diagnose the problem and repair.

Refrigerator/freezer repair+ Punctuality+ Quality+ Professionalism
★★★★★ Joyce · 3 years ago

Mark was a very professional and thorough technician and I am very happy with his service!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Mickie · 3 years ago

They did a great job!

Refrigerator/freezer repair
★★★★★ Sharon · 3 years ago

My refrigerator is nice and cold now and my freezer is blowing the air down into my fridge.

Refrigerator/freezer repair+ Professionalism
★★ James · 3 years ago

The service guys was good, but the office help was really horrible! Not helpful, we will never use them again! I will be telling family, friends and co-workers not to use this company.

Refrigerator/freezer repair
★★★★★ Ed · 3 years ago

Found problem right away. Fixed the refrigerator. We are very pleased with the service

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Julie · 3 years ago

Great service tech, very knowledgeable and friendly.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Janet · 3 years ago

Mark was courteous and thorough I will certainly call Mr. Applianceagain if I need any more assistance

Refrigerator/freezer repair+ Punctuality+ Professionalism
★★★★★ Kristin · 3 years ago

Very responsive and helped me help my father with his refrigerator! Thank you.

Refrigerator/freezer repair+ Responsiveness
★★★★★ Duke · 3 years ago

Mark Ford was fantastic. I am happy with the repair and I really appreciated the great advice to keep my appliances in working order.

Refrigerator/freezer repairStove & cooktop repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Carolee · 3 years ago

Very professional, knowledgeable, easy going repairman. Had a pleasent attitude.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Mary · Edited 3 years ago

Our almost new Frigidaire room air conditioner quit working. After calling Frigidaire customer service, and getting a list of repair services, I was able to schedule an appt. right away with Kendell Roper of Mr. Appliance. He diagnosed the problem, sent for the parts and after Frigidaire sent the wrong parts, he…

Dishwasher repairMicrowave repairRefrigerator/freezer repair
★★★★★ Michael · 3 years ago

Chuck was excellent and I will Most definitely use them again.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Hunter · 3 years ago

Best in-home service provider experience I've had (for a Bosch fridge). Curtis was excellent. 👌🏻

Refrigerator repairRefrigerator/freezer repair+ Quality+ Professionalism
★★★★★ susan · 3 years ago

Technician David was very professional and helpful. He was actually early for my 2 appts. Overall experience was great.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Danette · 3 years ago

On time. Professional and helpful. Very efficient finding the issue and fixing it.

Refrigerator/freezer repair+ Punctuality+ Professionalism
★★★★★ Leah · 3 years ago

My technician was very knowledgeable. He explained things in terms I could understand, which I really appreciated. He will be called again, if I have any other issues with my appliances.

Dishwasher repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Brad · 3 years ago

Mark was our Tech in Jenks this morning. He was early to our appointment and he was great. He quickly diagnosed our issue and explained it in a thorough manner so we could understand. He was also great with my boys that were with us the whole time. Can’t say enough good things!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★ Shy · 3 years ago

Overall my experience with the tech was good the phone representative was okay as well but my issue was with the service on callbacks. What I mean is the first visit. I had an error with my freezer making a noise and being i didnt have it plugged up long enough for the noise to start the tech didnt know what the…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ s · 3 years ago

Amazing service!!!! Quick, knowledgeable, helpful and professional! So happy to find a reliable company for appliances!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Kathleen · 4 years ago

The repair team was very knowledgeable. They diagnosed the problem with my mother’s Bosch refrigerator/freezer. They ordered the part, kept in contact and scheduled asap when part came in… I was very happy with their services.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Diane · 4 years ago

After 2 other repair companies told me I need a new refrigerator (the ice and water dispenser in door had frozen water lines, the top of the refrigerator wasn’t getting cold. It was room temp at best. Yet, the bottom of the refrig would freeze up) David with Mr. Appliance took a look and determined I just needed a…

Refrigerator/freezer repair
★★★★ deborah · 4 years ago

Loved the service! Shout out to Liz for recommending them and the service tech Cory Landrum for an awesome professional quick job. He even made sure that everything worked before he left.

Dishwasher repairDryer repairFreezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Stephen · 4 years ago

Service call was scheduled promptly. Technician was very courteous & professional. Would definitely use again.

Refrigerator/freezer repair+ Responsiveness
★★★★★ Pat · 4 years ago

On time reasonable price

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Ken · 4 years ago

Highly recommend these folks for refrigerator repair. Actually they fixed my stand alone wine refrigerator. They were responsive, kept their appointment times, communicated via phone, text and email and best of all, fixed a fairly expensive appliance for a reasonable price. Kendall, the tech, was competent,…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Jonathan · 5 years ago

Kendal was fantastic. He was very professional and thoroughly explained all the repairs that need to happen to make our fridge work again. Will definitely be calling in the future for any repairs needed. Would highly recommend.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Doug · 5 years ago

I'm very satisficed with the service by this company. I hope to call again when I have any issue of my appliances.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ David · 5 years ago

The owner was the service tech. He did a great job for a very reasonable price. Very professional.

Freezer repairRefrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Linda · 5 years ago

Most professional service company I’ve ever used. On time and great communication. They worked tirelessly to repair my Frigidaire freezer at a great price. Honest and reliable service.

Refrigerator/freezer repair+ Punctuality+ Quality+ Professionalism
★★★★ Samantha · 5 years ago

Tech was on time and very informative. Only issue I had was on the day of installation I was at work. I asked my wife to make sure to show him where to turn the water back on as our ice machine had been pouring it out after it broke and it water was turned off. He installed the new unit and turned it on. She asked…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Jacob · Edited 5 years ago

Very professional, showed up on time, was able to diagnose issue quickly and was able to resolve my refrigeration problem

Refrigerator/freezer repair
★★★★★ jim · 5 years ago

Alexis was a very good repair person you should give her a raise very courteous and prompt

Refrigerator/freezer repair+ Professionalism
★★★★★ Jay · 5 years ago

Awesome service! I was very impressed with the whole process (easy to schedule on line, service technician actually showed up a little early but called first, quickly diagnosed and fixed the problem). I was pleasantly surprised at how reasonable the price was. After the experience, I will give them a chance to…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Maggie · 5 years ago

Thankful! We bought a home with a Samsung fridge that started leaking. Almost no one will service Samsung due to their issues and cost for service and parts, but found Mr. Appliance through referrals. Both technicians were knowledgeable and thorough. Will give them a call with any future appliance repair!

Refrigerator/freezer repair+ Punctuality+ Quality+ Professionalism
★★★★★ Cynthia · 6 years ago

Nothing is better than dealing with people who know, and these people are experts. They are also very nice, punctual, and accommodating. We needed several (3) appliances looked at on one call and the fee for this was very reasonable. I was thinking I would have to get a new dishwasher, but after the tech (Kendall)…

Dishwasher repairRefrigerator/freezer repairService not listed+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Susan · 6 years ago

Have used these guys several times. Prices are reasonable, they clean up after themselves, and have always been on time. Polite and professional.

Refrigerator/freezer repairStove & cooktop repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
★★★★ Sharon · 2 weeks ago

Rating only, no written review.

Paid $350–400OverpricedRefrigerator/freezer repair
★★★★★ Casey · 3 weeks ago

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repair
★★★★★ Michelle · 2 months ago

Rating only, no written review.

Paid $200–250Reasonable priceRefrigerator/freezer repair
★★★★★ Christy · 2 months ago

Rating only, no written review.

Refrigerator/freezer repair

Show more refrigerator/freezer repair reviews (21 more) →

Price

$309+24% vs typical washer dryer hookup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 75%Overpriced 4%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair101$176–$440
Dishwasher repair84$119–$283
Washing machine repair67$139–$342
Dryer repair65$146–$303
Washer/dryer repair51—
Stove, cooktop & oven repair40—
Oven repair32$175–$473
Refrigerator repair30—

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