Experts Reviews · Company report
Mr. Appliance of Nashville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%77+10.9Replies to reviews 7%90+6.4Craft & service penalty88−1.2Momentum penalty90−1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Mr. Appliance of Nashville

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.8★ from 1,009 Google reviews

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Nashville is better than 84% of appliance repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Nashville is better than 78% of appliance repair.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Nashville is better than 88% of appliance repair.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Nashville is better than 77% of appliance repair.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Nashville is better than 90% of appliance repair.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Nashville is better than 90% of appliance repair.A
90

Reviews for your job

Customers hired Mr. Appliance of Nashville for 8 kinds of job.

Mr. Appliance of Nashville for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.88
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.84
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$440
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 88 Google reviews tagged “Refrigerator/freezer repair” · showing 20

Nedra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★

The service was good . I was not satisfied with them because I have asked them for an Itemized Invoice for services provided and they have not yet provided that transparency with me as a customer. This has left me suspicious with their pricing. I can’t understand what is so complicated in emailing your clients an…

Paid $500+Not sureRefrigerator/freezer repair
DonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Tech Matt Willis had it fixed in 15 minutes. He did what another company couldn't do in a month. Mr Appliance will be my first call from now on. Recommend them to everyone. Fast,friendly and professional.

Refrigerator/freezer repair
Rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very professional

Not sureRefrigerator/freezer repair
Payton4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Shaun was amazing! 2 hours early and fixed our issue no problem! Very quick!

Refrigerator/freezer repair
Matthew8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Eric R. and Brandon W. were both very professional, knowledgeable, and helpful! I highly recommend their service. Thanks!

Refrigerator/freezer repairMicrowave repairStove, cooktop & oven repair
Melinda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Mr. Appliance, Shaun, knows appliances! He took time finding, fixing and explaining the problems clearly. He was neat in his work and in appearance. We appreciated his professional knowledge and personal demeanor.

Dishwasher repairRefrigerator/freezer repair
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon did an excellent job! He showed up on time, was able to diagnose the problem very quickly, had a part on his truck that fit my 25 year-old refrigerator, and had us back up and running again in a couple hours!

Paid $350–400Reasonable priceRefrigerator/freezer repair
Molly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Brandon was great. Communicated when he would arrive, was very knowledgeable on our product and repaired very quickly.

Paid $1–50Great priceRefrigerator/freezer repair
M.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eric was so friendly, knowledgeable and went above and beyond to get the work accomplished in a short time frame. He worked clean and gave me good advice about the appliances he was fixing. Had a great experience.

Paid $450–500OverpricedRefrigerator/freezer repairWashing machine repair
MarkLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

This company does good work and was immediately available. Because we needed to fix the issue immediately, we approved the purchase, but the cost was high.

Paid $450–500OverpricedRefrigerator/freezer repair
Kate6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Service was wonderful! Eric was extremely communicative, prompt, polite and professional. Eric came prepared with the parts needed to make the repairs to our ice maker in a timely and efficient manner. I would recommend him & services.

Refrigerator/freezer repair
Jeanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Shaun was very competent and nice. He did a thorough job as it was a time consuming repair. I’ve had Mr Appliance in my home for 3 appliances and have always had excellent service.

Paid $500+Reasonable priceRefrigerator/freezer repair
Tom11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We sold our house and needed to get the refrigerator repaired before closing, so time was very short. Iyad was great—very friendly and helpful. He had to order a part, but he was able to come back within two days, and finished the job in no time. I recommend Mr. Appliance and Iyad very highly.

Paid $500+Reasonable priceRefrigerator/freezer repair
Rick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, knowledgeable, on time! Reasonable charges

Paid $250–300Reasonable priceRefrigerator/freezer repair
stephen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brandon was professional in his duties. He was also friendly and easy to work with.

Paid $350–400Reasonable priceRefrigerator/freezer repair
Haley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have probably had more appliances break this year than any other and every single time they are there immediately to help. Needless to say I probably know the guys from Mr. Appliance more than I should with the amount of bad luck we have had as new homeowners 😂. I genuinely enjoy every single person they send…

Paid $150–200Great priceDishwasher repairRefrigerator/freezer repairWashing machine repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service, friendly courteous technician, and fair competitive price.

Paid $250–300Reasonable priceRefrigerator/freezer repair
Todd1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Eric communicated with me the night before and gathered information so when he showed up he was able to have the parts ready and available as needed. He diagnosed the problem and had it fixed within an hour! Great work and thank you!

Paid $500+Reasonable priceRefrigerator/freezer repair
Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Brandon Wiles came out to fix our icemaker. He spent a lot of time explaining to us what he was doing and got it to work in a very short time. He was personable, took time with us and was great at educating and communicating. I would use him again in a heartbeat for any of my appliances. Thank you so much!!

Paid $100–150Great priceRefrigerator/freezer repair
Cindy11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have a new Viking with at least 6 repairs or more. He was the first person to really take his time, call the people who know Viking. I still don’t know if it’s repaired because it takes a month or so for the issue to come up again. He did an excellent job searching and I’m appreciative.

Refrigerator/freezer repair

Show more refrigerator/freezer repair reviews (68 more) →

Price

$384+42% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 66%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair88$132–$440
Dishwasher repair48$119–$377
Dryer repair43$176–$359
Washing machine repair39$126–$371
Washer/dryer repair23$126–$340
Stove, cooktop & oven repair22$132–$421
Refrigerator repair20$196–$435
Oven repair18$153–$427

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