Analyzing 8,065,3418.1M ReviewsFor 22,86822.9K Experts

Experts Reviews · Company report
Mr. Appliance of Nashville logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%77+10.9Replies to reviews 7%90+6.4Craft & service penalty88−1.2Momentum penalty90−1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Mr. Appliance of Nashville

Nashville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 98 appliance repair · 4.8★ from 1,009 Google reviews

📞 Call (615) 645-3906Request a call backWebsite ↗

Report card

Percentile vs other appliance repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Appliance of Nashville is better than 84% of appliance repair.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Appliance of Nashville is better than 78% of appliance repair.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Mr. Appliance of Nashville is better than 88% of appliance repair.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Mr. Appliance of Nashville is better than 77% of appliance repair.B
77
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Mr. Appliance of Nashville is better than 90% of appliance repair.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Appliance of Nashville is better than 90% of appliance repair.A
90

Reviews for your job

Customers hired Mr. Appliance of Nashville for 8 kinds of job.

Mr. Appliance of Nashville for washer/dryer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.74
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Washer/dryer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#34 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Washer/dryer repair” · showing 20

Haley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have probably had more appliances break this year than any other and every single time they are there immediately to help. Needless to say I probably know the guys from Mr. Appliance more than I should with the amount of bad luck we have had as new homeowners 😂. I genuinely enjoy every single person they send…

Paid $150–200Great priceDishwasher repairRefrigerator/freezer repairWashing machine repair
MLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Shaun was very polite. On time and kind. He worked hard. Took a few visits to get us fixed but he never gave up.

Paid $500+Not sureWasher/dryer repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience from beginning to end. I believe I spoke to Tina for scheduling. I canceled an appointment with another company because she was so wonderful and able to squeeze us in quickly. Our Technician, Shaun, was prompt, professional, and clearly knowledgeable about his work. He took the time to…

Reasonable priceRefrigerator/freezer repairWashing machine repairRefrigerator repair
Matt10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have used Mr. Appliance several times and always, without exception, they have been timely in arrival according to the schedule, performed all work knowledgeably and successfully, were very willing to answer questions and explain anything we asked about the job in process, and were courteous throughout. The work…

Refrigerator/freezer repairFreezer repairStove, cooktop & oven repair+ Punctuality
Kay3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent services including scheduling appointments, work efficiency and communication.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We loved our technician James that came out to repair our dryer. He was polite, knowledgeable, efficient in his diagnosis and repair. 10 out of 10 would recommend.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Janice13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our technician was prompt and did an excellent job. The service call center was courteous and able to get us on calendar pretty quickly.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Shaft4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Can I give minus 5 stars?? This is the worst, most unprofessional outfit that I’ve ever dealt with!!! They sent a kid out, that was clueless, basically he had that ‘deer in the headlights’ look, trying to work out the simple task of my dryer door switch not working. Came back with a part, without a helper to pull my…

Washer/dryer repair− Quality− Professionalism
Peggy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Justin was very knowledgeable, professional, and efficient. I will definitely use your services again…but hopefully, not any time soon!

Washer/dryer repair+ Professionalism
Rustin5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a washer that wasn’t draining and it was beyond my skill to diagnose further. The technician arrive ahead of schedule, quickly went to work, and within 30 minutes had identified and resolved the issue.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Campbell7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Peter9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
SheilaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
SkipLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Washer/dryer repair
Woody2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Laural1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Refrigerator repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Verlon11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Punctuality+ Professionalism+ Value
Mysterious10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Quality
Gary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism
KimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Washer/dryer repair+ Responsiveness+ Punctuality+ Professionalism

Show more washer/dryer repair reviews (3 more) →

Price

$384+42% vs typical appliance repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 66%Overpriced 8%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Refrigerator/freezer repair88$132–$440
Dishwasher repair48$119–$377
Dryer repair43$176–$359
Washing machine repair39$126–$371
Washer/dryer repair23$126–$340
Stove, cooktop & oven repair22$132–$421
Refrigerator repair20$196–$435
Oven repair18$153–$427

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