Pedro Garcia1 reviewTotal number of Google reviews Pedro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service
Mr. Hand Carwash
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%93+26.3Replies to reviews 8%48+4Experts Score= 77Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 79 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 29%
4.7 ★★★★★ 22 Google reviews · 4 photos
77%five-star reviews
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
Aug 2024latest review
Mr. Hand Carwash at a glance
Customers rate the service highly, noting thorough hand washing that avoids paint scratches, deep interior cleaning, and reasonable pricing. Reviews frequently highlight the friendly staff, convenient drop-off and pickup options, and personalized attention to detail. No significant criticisms appear in the provided excerpts, as the feedback remains consistently positive regarding the quality of work and customer experience.
- Google rating: 4.7 out of 5 from 22 reviews (77% five-star).
- Reviews on this page: 22 Google reviews (17 with written comments, 1 with photos).
- Owner responses: the business replied to 14% of reviews.
- Most recent review: August 13, 2024.
- Service: Car Wash serving Pasco, Washington.
Data from Google, last updated November 2, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Mr. Hand Carwash: 74/100 on this factor. Category median: 90.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Mr. Hand Carwash: 93/100 on this factor. Category median: 89.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
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Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Mr. Hand Carwash: 48/100 on this factor. Category median: 85.C
48
Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
- 5 stars1777%
- 4 stars314%
- 3 stars29%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
- Praise19100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results842%
- Price & value526%
- Staff & attitude316%
- Would recommend316%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“great job very satisfied with the work and reasonable prices.”
“Great value - very reasonably priced - easy to support a business like this.”
“Friendly, hardworking people.”
“I highly recommend going here for deep car cleaning or detailing!”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Mr. Hand Carwash for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Guiseppe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great service at great prices! Cleaned all the bugs from my long drive off of my grill. Took extra time to make sure everything was right. Highly recommend!
PattyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We are from out of town and was looking for a hands on auto wash. Researched online and found this business. Excellent excellent excellent. Very nice people great customer service. If we ever get back this way will definitely use them again. I give them a ten out of ten plus.
Auto detailing+ Quality
Alexandra11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
I originally took my car in to have the backseat cleaned because my dog peed all over. They not only made it look & smell new but they made the process simple and easy! I highly recommend going here for deep car cleaning or detailing!
Auto detailingAuto interior vacuumingVacuuming+ Quality+ Professionalism+ Value
ElLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
personalize work from owner . great job very satisfied with the work and reasonable prices. thank you well done. my car looks sharp and clean again.
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★★
Very pleasant fellow running the place! They did a very thorough job of washing the car, wheels, and wheel wells. Looks better than it has in a year! Great value - very reasonably priced - easy to support a business like this.
MarioLocal Guide · 257 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 years ago★★★★
They do a great job washing your vehicle. They do it by hand,so no brush to scratch your paint.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 2 | — |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 22 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Gary Bruggeman3 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat wash! Great people 👍
Guiseppe C1 reviewTotal number of Google reviews Guiseppe has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service at great prices! Cleaned all the bugs from my long drive off of my grill. Took extra time to make sure everything was right. Highly recommend!
Jeff Vasquez14 reviewsTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly, hardworking people.
Patty AustLocal Guide · 17 reviewsTotal number of Google reviews Patty has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe are from out of town and was looking for a hands on auto wash. Researched online and found this business. Excellent excellent excellent. Very nice people great customer service. If we ever get back this way will definitely use them again. I give them a ten out of ten plus.
- Positive: Quality
- Services: Auto detailing
Alexandra Mickelsen11 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI originally took my car in to have the backseat cleaned because my dog peed all over. They not only made it look & smell new but they made the process simple and easy! I highly recommend going here for deep car cleaning or detailing!
- Positive: Quality, Professionalism, Value
- Services: Auto detailing, Auto interior vacuuming, Vacuuming, Service not listed
Luis R Maravilla10 reviewsTotal number of Google reviews Luis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery good job no regrets happy to be back...
Maria Duncan10 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat customer service & I was satisfied!😊
El Tio Raul MariasLocal Guide · 24 reviewsTotal number of Google reviews El has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlepersonalize work from owner . great job very satisfied with the work and reasonable prices. thank you well done. my car looks sharp and clean again.
David Alexander1 reviewTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery pleasant fellow running the place! They did a very thorough job of washing the car, wheels, and wheel wells. Looks better than it has in a year! Great value - very reasonably priced - easy to support a business like this.
Response from the owner · 7 years ago
Thank you! Its a pleasure to serve you and our community. We hope to see you again soon!
Business details
- Address: 119 N Main Ave, Pasco, WA 99301
- Phone: (509) 572-5401
- Service area: Pasco, WA